Customer Service * Call center or telephone customer service experience * Strong written, oral communication and problem-solving skills * Computer knowledge and experience Claims * Problem-solving skills and the ability to work in a production environment * Computer knowledge and experience To procure gainful employment that will amplify my knowledge and understanding of the customer service environment.
* Monitored and notated accounts involved in open Bankruptcy cases for contractual performance and case progression. * Analyzed account status upon receipt into Bankruptcy Department and determined the best course of action to maximize company recovery within established Policies and Procedures. * Ensured accounts were handled in full compliance with applicable Bankruptcy rules and company guidelines. * Processed all paperwork associated with each case, either manually or electronically, including but not limited to filing Claims, Reaffirmation Agreements, and processing Repossession and File Maintenance requests. * Resolved basic case matters such as vehicle valuation, voluntary surrender of collateral, and Redemption offers within department guidelines. Collections * Demonstrated good customer service skills while initiating outbound calls and receiving inbound calls from customers. * Negotiated account resolution, accurately imputed and documented actions within the collection systems while maintaining company performance and productivity standards. * Escalated calls to the RCC Management Team as needed. * Performed advanced loss prevention activities(i.e. skip tracing, field chasing, account settlement) or administrative work, which supported the impounding or repossession of vehicles. * Represented the Company in legal proceedings. * Assessed accounts to determine recovery potential and based on established guidelines when necessary, assigned the account to an outside agency or referred for further action to the legal department. * Properly worked assigned accounts based on a predetermined criteria set by management and assisted in implementing dialer campaigns. * Accurately imputed and documented all activities on a "as happen" basis in the collection systems.
1995-1996 Brookstone Business College Greensboro, NC * Business Management.
1984–1988 Laurel Park High School Martinsville, VA ▪ Obtained High School Diploma
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