Foreclosure Specialist Resume Example

* Monitored and notated accounts involved in open Bankruptcy cases for contractual performance and case progression. * Analyzed account status upon receipt into Bankruptcy Department and determined the best course of action to maximize company recovery within established Policies and Procedures. * Ensured accounts were handled in full compliance with applicable Bankruptcy rules and company guidelines. * Processed all paperwork associated with each case, either manually or electronically, including but not limited to filing Claims, Reaffirmation Agreements, and processing Repossession and File Maintenance requests. * Resolved basic case matters such as vehicle valuation, voluntary surrender of collateral, and Redemption offers within department guidelines. Collections * Demonstrated good customer service skills while initiating outbound calls and receiving inbound calls from customers. * Negotiated account resolution, accurately imputed and documented actions within the collection systems while maintaining company performance and productivity standards. * Escalated calls to the RCC Management Team as needed. * Performed advanced loss prevention activities(i.e. skip tracing, field chasing, account settlement) or administrative work, which supportedthe impounding or repossession of vehicles. * Represented the Company in legal proceedings. * Assessed accounts to determine recovery potential and based on established guidelines when necessary, assigned the account to an outside agency or referred for further action to the legal department. * Properly worked assigned accounts based on a predetermined criteria set by management and assisted in implementing dialer campaigns. * Accurately imputed and documented all activities on a "as happen" basis in the collection systems.