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Foreclosure Specialist Resume Example

Resume Score: 100%

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FORECLOSURE SPECIALIST
Career Overview

Customer Service * Call center or telephone customer service experience * Strong written, oral communication and problem-solving skills * Computer knowledge and experience Claims * Problem-solving skills and the ability to work in a production environment * Computer knowledge and experience To procure gainful employment that will amplify my knowledge and understanding of the customer service environment.

Work Experience
BB&T BankGreensboro, NCForeclosure Specialist09/2013 to 01/2015* Transmit Right to Cure letters on mortgage accounts delinquent 90 days or more * Request appraisal on delinquent properties * Assign delinquent mortgage accounts to state BB&T Attorneys * Communicate with Attorneys concerning necessary title searches * Generate paperwork as requested by Attorney * Monitor sale dates of property * Follow all company policies, procedures, and state regulations
Aetna Health CareGreensboro, NCCustomer Service Consultant06/1998 to 11/2011Greensboro, NC Aetna Health Care provides medical, dental, vision, and Medicare insurance. Customer Service Consultant * Handles telephone and written correspondence from varied sources (providers, members. Plan sponsors, attorneys and other Aetna Personnel). Also reviews claims cost payments in order to respond to all requests for reconsideration or appeals. Makes outbound calls if necessary for client follow-up. * Perform a wide variety of customer service related functions, including phone calls, written annuities, out reach programs, and walk-ins. Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements. * Process rework claims to minimize customer hand-offs and improves single call resolution. * Reviews and adjudicates complex, sensitive, and/or specialized claims in accordance with claim processing guidelines. Primary responsibilities may include determining covered losses, establishing proof of loss, ensuring legal compliance claim resolutions. * Diaries, reviews, and manages all pending claims and claim follow-ups daily focusing on earliest release possible. * Responsible for managing complex claim research scenario and serving as a technical resource to colleagues on claim resolution, triaging of claim pre-authorization issues, and similar situations requiring senior level expertise. * Document and track all member contacts, events, and outcomes via appropriate systems. * Works to enhance provider satisfaction while balancing interests of plan sponsor and member; keeps abreast of all network nuances (disruptions, terminations, additions, unique contract item, etc. * Accesses information from a variety of systems and references.
Bank of AmericaGreensboro, NCBankruptcy Specialist10/1996 to 05/2005

* Monitored and notated accounts involved in open Bankruptcy cases for contractual performance and case progression. * Analyzed account status upon receipt into Bankruptcy Department and determined the best course of action to maximize company recovery within established Policies and Procedures. * Ensured accounts were handled in full compliance with applicable Bankruptcy rules and company guidelines. * Processed all paperwork associated with each case, either manually or electronically, including but not limited to filing Claims, Reaffirmation Agreements, and processing Repossession and File Maintenance requests. * Resolved basic case matters such as vehicle valuation, voluntary surrender of collateral, and Redemption offers within department guidelines. Collections * Demonstrated good customer service skills while initiating outbound calls and receiving inbound calls from customers. * Negotiated account resolution, accurately imputed and documented actions within the collection systems while maintaining company performance and productivity standards. * Escalated calls to the RCC Management Team as needed. * Performed advanced loss prevention activities(i.e. skip tracing, field chasing, account settlement) or administrative work, which supported the impounding or repossession of vehicles. * Represented the Company in legal proceedings. * Assessed accounts to determine recovery potential and based on established guidelines when necessary, assigned the account to an outside agency or referred for further action to the legal department. * Properly worked assigned accounts based on a predetermined criteria set by management and assisted in implementing dialer campaigns. * Accurately imputed and documented all activities on a "as happen" basis in the collection systems.

Educational Background
Business Management1996Brookstone Business College, Greensboro, NC, US

1995-1996 Brookstone Business College Greensboro, NC * Business Management.

High School Diploma1988Laurel Park High School, Martinsville, VA, US

1984–1988 Laurel Park High School Martinsville, VA ▪ Obtained High School Diploma

Skills
Claims, Customer Service, Outbound Calls, Receptionist, Retail Sales, Annuities, Arrangements, Benefits, Correspondence, Dental, Medicare, Payments, Satisfaction, Telephone, Terminations, Ups, Accounts To, Bankruptcy, Basis, Cases, Collection, Collections, Credit, File, Filing, Loss Prevention, Maintenance, Skip Tracing, Appraisal, Foreclosure, Loans, Mortgage, Business Management, Problem-solving, Production Environment, Telephone Customer Service
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Resume Overview

Companies Worked For:

  • BB&T Bank
  • Aetna Health Care
  • Bank of America

School Attended

  • Brookstone Business College
  • Laurel Park High School

Job Titles Held:

  • Foreclosure Specialist
  • Customer Service Consultant
  • Bankruptcy Specialist

Degrees

  • Business Management 1996
    High School Diploma 1988

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