04/2016BaristasUniversity Of Miami Starbucks - Miami, FLAdhered to recipe and presentation standards for specialty coffee drinks. Managed morning rush of over Numbers customers daily with efficient, levelheaded customer service. Resolved customer disputes with tact and professionalism. Weighed, ground and packed coffee per customer orders. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted guests with a pleasant smile and superior customer service. Greeted and connected with every customer, recommending drinks and pastries. Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste. Arranged merchandise in innovative and eye-catching displays. Redesigned coffee menu for improved readability. Led regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.