food and beverage server trainer resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
I am a recent graduate of California State University, Long Beach where I majored in English Education with an emphasis in rhetoric and composition. I am returning Fall of 2022 to complete my Single Subject Credential program where I plan to earn my credential to teach secondary education. My current goal is to gain experience working with a diverse group of students and needs. I want to apply my knowledge of teaching skills and compassion for students to grow in both my personal and professional life.
Education
Expected in 05/2022 to to
Bachelor of Arts: English Education California State University, Long Beach - Long Beach, CA GPA:
Admitted to Single Subject Credential Program for English (starting Fall 2022)
Completed a total of 95 hours of undergrad fieldwork including but not limited to: Mentorship and tutoring students through Long Beach BLAST program; Observing classrooms and teachers from grades K-12; Completing reflective write-ups that related TPE's to the observed classroom strategies and management.
Honors and Achievements:
Cum Laude Honors Graduate
President's List
Dean's List
[3.796] Cumulative GPA
[3.494] Transfer Cumulative GPA
[3.613] Combined Cumulative GPA
Expected in 05/2020 to to
Associate of Arts: English Fullerton College - Fullerton, CA GPA:
Completed over 60 hours of fieldwork at Gordon H. Beatty School in Buena Park School District that included observation and lesson plan implementation.
Honors and Achievements:
Phi Thetta Kappa Honors Society Member
Alpha Gamma Sigma Honors Member
Dean's List
Additional Associate in Arts (A.A) Degrees Earned:
Associate in Arts Transfer: Communication Studies with Honors
Associate in Arts: IDS: Arts and Human Expression with Honors
Associate in Arts: IDS: Social Sciences with Honors
Associate in Arts: IDS: Social Behavior and Self Development with Honors
Skills
Social Perceptiveness
Ability to Be Flexible
Cultural Awareness
Digital Tools
Goal Development
Knowledge of Modern Teaching Techniques and Classroom Management
Team Collaboration
Energetic and Enthusiastic
Work History
05/2017 to Current
Food and Beverage Server/TrainerGpm Investments – Johnson City, TN,
Certified coach who recruited and trained new members of guest service team.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Moved and set up seating, prepared extra silverware prior to arrival of large groups.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Bussed dishes from tables in timely manner.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Prepared beverages and filled food orders for customers.
01/2016 to 08/2018
Show Cast/Actress: PrincessMedieval Times Entertainment Inc. – City, STATE,
Learned scripts to understand characters' relationships and develop role interpretations.
Gave fans positive experiences and good memories by staying in character throughout events and photo sessions.
Developed funny and positive answers to fan questions with special emphasis on entertaining children.
Took extra care connecting with children, disabled fans and VIPs to strengthen organizational loyalty.
Maintained energy and enthusiasm in fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
09/2015 to 02/2017
Cashier/Sales AssociateMedieval Times Entertainment Inc. – City, STATE,
Counted and maintained cash in register drawer at beginning and end of shift.
Processed Point of Sale transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Worked and participated in educational matinee shows where we taught children the importance of anti-bullying.
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