~Restaurant professional with five years in FOH operations, specializing in serving tables and superior customer service in addition to food safety and handling expertise. Exceptionally proficient at memorizing menu items, orders, lists, and the psychology of creating happy guests every time.
~Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
~Familiar with Point of Sale software, balancing cash drawers, and basic math skills, especially pertaining to the business' exchange of currency.
~Highly knowledgeable of duties pertaining to both FOH and BOH operations with a strong affinity to encourage others and work as a team player. Talented in creating a warm, friendly, and welcoming atmosphere for both patrons and co-workers.
~Four years experience working opening shifts for breakfast restaurants.
~Remarkably hard worker with high energy, proficient knowledge of food, wine and spirits, and familiar with high volume dining in fast-paced restaurants and/or bars.
Trained in liquor, wine and food service
In-depth food and wine knowledge
Food and beverage specialist
Highly responsible and reliable
Point of Sale (POS) system operation
Works well under pressure
Exceptional interpersonal skills
02/2016 to 06/2017
Food and Beverage ServerWildwood Casino － Cripple Creek, CO
~Assisted guests with making menu choices in an informative and helpful fashion.
~Appropriately suggested additional items to customers to increase restaurant sales.
~Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
~Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Consistently adhered to quality expectations and standards.
03/2015 to 11/2016
Food and Beverage ServerThe Egg and I － Colorado Springs, CO
~Completed opening and closing checklists according to set standards.
~Guided guests through the dining rooms and provided needed assistance.
~Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
~Greeted guests in a pleasant and courteous manner.
~Promptly and consistently reset tables with spotless service ware.
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
~Actively complied with all health department regulations and rectified issues immediately.
~Provided high quality service.
06/2014 to 02/2015
Server and Prep CookAJ's Pizzeria － Woodland Park, CO
~Efficiently and effectively prepped vegetables and other various ingredients with knowledge of food safety and handling.
~Routinely checked menus to verify they were current, clean and wrinkle-free.
~Stocked deliveries in a timely and safe manner.
~Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
~Assisted servers and dining room hosts and quickly responded to guests' needs.
~Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
09/2013 to 10/2014
Prep Cook and CashierPapa Murphy's Pizza － Woodland Park, CO
~Actively participated in the advertisement of business specials and weekly deals.
~Maintained exemplary interpersonal skills, especially when dealing with upset guests while under pressure.
~Prepared made-to-order pizzas on assembly line in FOH working as a team with my fellow coworkers.
~Adhered strictly to restaurant's rules, expectations, and staff's directives.
Education and Training
High School Diploma: Core academic coursesLewis Palmer High School － Monument, CO, United States3.0 GPA
1). Valarie Flournoy: GM at Wildwood Casino: (719) 244-9734
119 N Carbonate St, Cripple Creek, CO 80813
2). Christina, manager at The Egg and I, Citadel Crossing: (719) 637-3444
733 Academy Blvd N, Colorado Springs, CO
3). Mark Whitten Painting Company, Woodland Park, CO: (719) 464-9809
4). Aaron, co-owner of AJ's Pizzeria: (719) 687-4505 751 Gold Hill Pl S, Woodland Park, CO
5). Leah Walchok, manager at Papa Murphy's: (719) 686-9776 300 East Highway 24, Unit B, Woodland Park, CO