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FOH Trainer/Assistant Manager Resume Example

Resume Score: 80%

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JE
FOH TRAINER/ASSISTANT MANAGER
Summary

Detail-oriented Assistant Manager offers more than 2-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Customer relations
  • Business Development
  • Staff training and development
  • Marketing tactics
  • Time Management
  • Training and Development
  • Customer rapport
  • Orientating and training
  • Staff development
  • Business development understanding
  • Merchandising
Experience
Hester's Cafe & Coffee Bar | Corpus Christi, TXFOH Trainer/Assistant Manager03/2018 - 03/2020
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Trained any newly hired employee from all 3 locations to deliver outstanding customer service.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supported sales management initiatives to optimize business development.
Cassidy's Irish Pub | Corpus ChristI, TXBartender02/2015 - 03/2017
  • Upsold customers from shelf to premium brands to help boost sales.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
Executive Surf Club | Corpus ChristI, TXBartender08/2005 - 02/2015

Prepared over 50 mixed drinks and poured wine, beer or non-alcoholic beverages for average of 300 patrons per shift.

  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Education and Training
Texas A&M University Corpus Christi | Corpus Christi, TXSome College (No Degree) in Kinesiology & English
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hester's Cafe & Coffee Bar
  • Cassidy's Irish Pub
  • Executive Surf Club

School Attended

  • Texas A&M University Corpus Christi

Job Titles Held:

  • FOH Trainer/Assistant Manager
  • Bartender

Degrees

  • Some College (No Degree) in Kinesiology & English

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