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foh team member resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-driven student pursuing Kinesiology degree with excellent organization skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to continue to learn and expand skills.

Customer-focused Front of House Team Member with years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.

Hospitable Restaurant Hostess delivers attentive service for optimal dining experiences. Seats guests promptly, discussing special features and menu items. Possesses excellent customer service and product knowledge. Attentive Restaurant Hostess monitors restaurant activity, maintaining efficient seating and dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.

Spirited Cheerleading Instructor with 3 years of experience coaching high school and middle school students on fundamental and advanced cheer and stunt routines. Judged team auditions, awarded memberships and assigned roles, designed routines, led practice sessions and coordinated event performances. Disciplined instructor cultivating excellence in sport carrying over to all areas of life. Goal-oriented with a disciplined approach to maximizing team success in all areas. Highly supportive of academic excellence and bringing advanced planning, problem solving and relationship building skills.

Skills
  • Dining customer service
  • Menu memorization
  • Menu knowledge
  • Table Bussing
  • Relationship management
  • Point of Sale (POS) system operations
  • Price memorization
  • Quality control
  • Effective customer upselling
  • Table setting arrangements
  • Emergency Response
  • Behavior standards
  • Physically fit
  • Alumni relationship development
  • Leadership
  • Team building
  • Human anatomy knowledge
  • Training exercises
  • Eligibility rules
  • Tournament procedures
  • Stretching expertise
  • Coaching experience
  • Organizational skills
Experience
05/2021 to Current FOH Team Member Uno Pizzeria & Grill | Leominster, MA,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
  • Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
  • Read arriving order tickets, placed onto ticket track and periodically checked cooking times on orders.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Took to-go phone orders from guests following outlined procedures.
  • Checked ID of guests appearing under 40 years and seeking to purchase alcohol.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided items requested by customers, including sauces and drink refills.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Presented patrons with menus and specials promptly before seating, following up to address questions before taking orders.
  • Sent orders to kitchen staff by typing out the tickets.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
02/2021 to Current Hostess Clubcorp Club Operations, Inc. | Carbondale, CO,
  • Reviewed and periodically updated seating chart to reflect open and occupied seating.
  • Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
  • Answered incoming calls and provided information regarding hours of operation, location, and menu items.
  • Maintained organized hostess station and restocked supplies.
  • Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards.
  • Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food.
  • Informed guests about daily specials, new dishes, and changes in the menu.
  • Maintained neat and well-groomed appearance and observed all uniform requirements.
  • Assessed seating needs for each party and used YELP to indicate empty and occupied tables.
  • Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.
  • Escorted guests to tables, provided menus, and discussed daily specials.
  • Addressed and resolved guest complaints, escalating to management when necessary.
  • Seated guests, accounting for special requests and available seating.
  • Set-up and cleared tables at peak times to seat patrons more quickly.
  • Met needs of guests by listening to special requests and accommodating them accordingly.
02/2019 to Current Varsity Cheerleading Coach Wayne Resa | Detroit, MI,
  • Introduced new routines and stunts to team members, demonstrating proper techniques to avoid injuries.
  • Oversaw practices and try-outs to assess individual skills, develop routines, and map trajectory of program based on available talent.
  • Scheduled non-practice meetings with squad and staff members to build trust and strengthen relationships.
  • Organized information sessions with team members to share program updates and coordinate activities logistics.
  • Established connections with health and wellness professionals to identify and remedy potential issues affecting individual performance.
  • Advised students on team and academic matters to keep all athletes compliant with program requirements.
  • Instilled discipline among players and to keep all players diligent in attending warm-up and practice sessions.
  • Inventoried equipment and kept adequate gear and equipment available for practices and events.
  • Taught players how about the rules and strategies of the support to improve performance.
  • Worked with head coach in identifying strengths and potential of each player during trials.
  • Taught students basics of game day and traditional routine gameplay and rules, including league's regulations, play techniques, and general strategies.
  • Demonstrated the safe and effective use of sports and training equipment to minimize injuries and help each person obtain the maximum benefit.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Readied team to compete in competitions and other special events.
  • Readied cheerleaders for challenging event and games with demanding schedule of practices.
04/2020 to 07/2020 Tanning Consultant Palm Beach Tan | City, STATE,
  • Made pitches about all store products in order to increase sales.
  • Was able to be informative on the different levels of tanning beds to ensure that customers discovered the safest route for their skin tone and to receive the results they were intending to obtain.
  • Clean the store throughout the shift and at closing.
  • Wipe down the tanning beds in between each customer's use.
  • Wash the towels utilized by the customers.
  • Assisted customers in scheduling future appointments for optimal service quality and tan maintenance.
  • Assessed skin types to offer suggestions for additional care routines to complement tan.
  • Used PB TAN to input customer details and manage accounts.
  • Cleaned and sanitized rooms and equipment between patrons to reduce germ spread.
  • Answered incoming calls and provided information regarding services, fees, and appointment scheduling.
  • Assisted customers with their personal care needs, helping them select the best products and [Type] routines to meet their needs.
  • Managed the personal shopping and house management needs for [Number] different clients.
  • Maintained appearance and organization of tanning rooms, lobby area, and restrooms.
  • Greeted customers and communicated professionally to assess tanning needs and provide top-quality service.
  • Discussed customer preferences and made recommendations for suitable products and services.
Education and Training
Expected in 08/2023 to to Bachelor of Science | Kinesiology Mississippi State University, Starkville, MS, GPA:
Expected in 05/2019 to to High school diploma | Desoto Central High School, Southaven, MS GPA:

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Resume Overview

School Attended

  • Mississippi State University
  • Desoto Central High School

Job Titles Held:

  • FOH Team Member
  • Hostess
  • Varsity Cheerleading Coach
  • Tanning Consultant

Degrees

  • Bachelor of Science
  • High school diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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