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Jessica
Claire
resumesample@example.com
(555) XXX-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized team member with experience in fast food restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Also, with my experience in retail sales, I was able to provide friendly retail professional with successful background in retail sales and marketing. Drive sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

Education
Austin Community College Austin, TX Expected in No Degree : Pre-Dentistry - GPA :
McCallum High School Austin, Expected in 05/2021 High School Diploma : - GPA :
Skills
  • Point of Sale Systems
  • Conflict and Complaint Resolution
  • PPE Guideline Compliance
  • Food and Beverage Service
  • Specials Promotion and Upselling
  • Warm and Friendly
  • Dining Room Cleaning and Upkeep
  • Menu Memorization and Presentation
  • Verbal and Written Communication
  • Food Safety Standards
  • Order Accuracy and Delivery
  • Covid Symptom Screening
  • Transactions and Cash Handling
  • Cleaning and Sanitizing
  • Detail-Oriented
  • Reliable and Responsible
  • Product Knowledge
  • Product Demonstrations
  • Sales and Promotions
  • Ability to Lift 40 pounds
  • Strong Communication and Interpersonal Skills
Certifications
  • Food Handling License - Valid from 05/01/2020-05/01/2022
Accomplishments
  • Exceeded monthly quota 3 times.
Work History
La Madeleine, Inc. - FOH Team Member
Alexandria, VA, 06/2021 - Current
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees by point-of-sales system.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Operated deep fryer and griddle to cook and prepare meals at fast rate.
  • Maintained clean kitchen by wiping down counters and sinks, taking out trash and recycling and sweeping and mopping floors.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Rh - Line Cook
Nashville, TN, 02/2021 - 05/2021
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Grilled meats to customer specifications.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Handled portion control activities according to specified instructions provided by chef.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared food items such as meats, and poultry for frying purposes. (We did not serve seafood.)
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Safely used kitchen equipment and reduced risk of injuries and burns.
  • Prepared average of 80-100 orders each shift. Weekends would provide me with well over 100+ orders to prepare.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Trained and assisted new kitchen staff members.
  • Washed, peeled and cut vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Six Flags, Inc. - Sales Associate
Texas City, TX, 09/2020 - 12/2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed, marketed and sold full range of products and support services.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Achieved perfect attendance and on-time record.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Solved customer challenges by offering relevant products and services.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Prepared large cash deposits with zero discrepancies.
La Madeleine, Inc. - FOH Team Member
Arlington, TX, 04/2020 - 07/2020
  • Answered customers' questions, recommended items and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Asked customers for feedback, solved problems, provided additional items throughout meals.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sandoval's Summer Wrestling Camp - Camp Counselor, Summer Sports
City, STATE, 06/2018 - 07/2018
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Implemented camp activities fostering physical, social and emotional growth.
  • Led groups of children safely through variety of camp activities.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Maintained facility, and equiptment to promote safe and secure environment for campers and staff.
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching and participating with campers.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Counseled individuals on self-discipline and personal accountability.

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Resume Overview

School Attended

  • Austin Community College
  • McCallum High School

Job Titles Held:

  • FOH Team Member
  • Line Cook
  • Sales Associate
  • FOH Team Member
  • Camp Counselor, Summer Sports

Degrees

  • No Degree
  • High School Diploma

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