foh shift leader resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • I have been recognized for my ascending leadership abilities and exemplar performance throughout a decades worth of service industry experience. I currently maintaining a 6 year employment with Maggiano's Little Italy (2017 onward) and a 3 year employment (2019 onward) with Sunflower Bakehouse LLC. I am seeking additional opportunities in the service industry to avoid burnout while maintaining an elevated quality of life with equal parts security and flexibility. I desire an outlet to share my passion for living and appreciation of the true simple pleasures in life; good food, good drinks, good company.
  • I am an asset to any company I work for. I maintain a positive, receptive, adaptive mindset. When experiencing adverse situations, I evaluate them as opportunities for growth. I encourage each to be a tool for development of Self and/or Team via improvement in skill set and elevation of culture. I maintain a commitment to overall personal excellence by honoring a high code of conduct and compassionately inviting those around me to reach their full potential by leading through heartfelt example.
  • At Maggiano's, I lead shifts and elevate my environment through: proactive assessment of each fluctuating situation, preemptive setup to prepare my team and myself for success, maintaining uplifting interactions during team engagement, participating in communal effort, providing immaculate guest experience while embodying warmth and southern hospitality, holding high regard for celebrations, and creating a full-hearted food experience with a flair for culinary descriptions.
  • At Sunflower, I supervise and manage my work environment by: keeping record of stock items and being attuned to ordering accordingly, fostering a positive social culture for teammates and guests, providing comfortable and prompt but never curt or disingenuous guest experiences, coordinating between front of house and back of house, adapting to different situations and being a creative problem-solver, managing money drawers and bank deposits, being a flexible, optimistic, gumptious shift leader that others can count on for emotional support and physical assistance.
  • Team Player
  • Time Management
  • Table Setting Arrangements
  • Menu Memorization
  • Special Dietary Requirements
  • Food Safety Understanding
  • Table Bussing
  • Point of Sale (POS) System Operations
  • High-Volume Dining
  • Liquor, Wine and Food Service
  • Wine Pairing
  • Effective Customer Upselling
  • Order Accuracy and Delivery
  • Cool Under Pressure
  • PPE Compliance
  • Dining Room Cleaning and Upkeep
  • Staff Training
  • Transactions and Cash Handling
  • Point of Sale Systems
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
10/2019 to Current FOH Shift Leader Live Nation Entertainment Inc | Cuyahoga Falls, OH,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
10/2017 to Current Server Northern Tool + Equipment | Little Rock, AR,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Implemented sanitary food handling, holding and service protocols.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Relayed orders and special requests to cooks.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Handled special customer requests for separate checks and menu substitutions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Restocked tables, wait staff areas and order staging areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
04/2018 to 07/2021 Cashier Team Lead Prime At Saratoga National | Saratoga Springs, NY,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Met high productivity standards in processing payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Helped with purchases, locating items and signing up for rewards programs.
02/2012 to 07/2019 Dishwasher Carl's Perfect Pig Barbque & Grill | City, STATE,
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Replaced clean utensils in storage bins for easy access.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 05/2018 Bachelor of Science | Sociology Austin Peay State University, Clarksville, TN GPA:

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Resume Overview

School Attended

  • Austin Peay State University

Job Titles Held:

  • FOH Shift Leader
  • Server
  • Cashier Team Lead
  • Dishwasher


  • Bachelor of Science

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