Business owner/ Manager, Highly enthusiastic customer service professional with 18 years client interface experience.
Computed Data Reports
Maintained consistantly highest quality of products and superior reputation in the floral industry.
Successfully maintained thriving family owned small business at same location since 1985. Successfully interacted with customers and retail buyers to expedite orders.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Attended local, regional and national trade shows for product development training as defined by territory needs.Recommended, selected and helped locate merchandise based on customer needs and desires.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Cross-trained and provided back-up for other customer service representatives when needed.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Computed accurate sales prices for purchase transactions.Created new processes and systems for increasing customer service satisfaction.Prevented store losses using awareness, attention to detail and integrity.Managed quality communication, customer support and product representation for each client.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
High school diploma
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