floral operations specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Forward-thinking Operations Specialist bringing 25 years' expertise in Retail Operations for Retail sector businesses. Critical thinker able to cultivate rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Highly motivated, detailed and results-oriented team and operations leader. Excellent vendor relationship and contract manager skilled in mentoring and developing high-performing teams to meet organizational goals. Adept at implementing systems to track team performance and revenue and reduce shrinkage. Successful in achieving sales and revenue goals and driving the growth of the organization.
Skills
Improvement plan knowledge
Experience in leadership
Ability to analyze reports
Content management expertise
Planning and coordination
Budgeting and cost control strategies
Staff supervision
Delegation
Marketing
Project management
Inventory coordination
Production
Management
Experience
07/2020 to Current
Floral Operations SpecialistUnited Family Of Stores – Mckinney, TX,
Wrote reports outlining results to facilitate management decision making.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Identified operational and performance issues and worked with managers to resolve concerns.
Completed various reports and analyzed each report to decide where improvements could be made.
Served as liaison between certain departments to implement new improvement plans and changes.
Reduced process lags and effectively trained team members on best practices and protocol.
Trained, mentored and motivated employees to maximize team productivity.
Aligned operational boundaries between processes and production demands.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Built upon established practice standards to improve operational performance and reduce labor costs.
11/2018 to 07/2020
Lead Plastic Surgery CoordinatorHcl Technologies Ltd. – Dale, AL,
Sent H&P form and other patient information to surgery facility.
Reported patients' status to doctors and monitored completion of treatment plan.
Scheduled surgical procedures for patients by reviewing surgeon schedules.
Informed patients of payment policies, collected insurance information and verified benefits.
Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
Transcribed medical information dictated by physician to document patient care and health updates.
Educated patients on at-home surgery preparation requirements and post-operative care process.
Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
Distributed treatment and procedural information to patients.
Gathered current medical information and reviewed histories to gather details for surgeons.
06/2007 to 02/2018
Floral ManagerSafeway – City, STATE,
Trained and developed associates to handle customers' needs and manage daily workloads.
Ordered supplies based on space and budget availability, current trends and sales projections.
Created attractive and eye-catching displays with accurate signage to promote products.
Delegated assignments and set schedules for effective coverage of floral department needs.
Managed integration and merchandising of seasonal and holiday-specific product offerings.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Improved profit margins by streamlining operations and workflow.
06/1993 to 06/2007
ManagerTempel's Of Carmel Florist – City, STATE,
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Trained employees on additional job positions to maintain coverage of roles at all times.
Education and Training
Expected in 06/1993 to to
High School Diploma: Stevenson School - Pebble Beach, CA, GPA:
Expected in to to
: General Monterey Peninsula College - Monterey, CA, GPA:
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