floral clerk resume example with 3 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Floral Clerk well-versed in caring for plants and cut flowers, monitoring inventory and restocking displays. Creative and dependable with good interpersonal and conflict resolution skills.
Experienced customer service with over 3 years of experience in Retail . Excellent reputation for resolving problems and improving customer satisfaction.
Floral clerk with over 2 years of successful experience in plant care and Floral Design . Recognized consistently for performance excellence and contributions to success in Sales. Strengths in Leadership and sales backed by training in Business and economics.
Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets.
Proficient Customer Service professional with 3+ years of cashiering experience. Writes orders, maintains organized shop work areas and answers customer questions.
Skills
Flower options knowledge
Preparing arrangements
Cooler stocking
Holiday decorating
Order writing
Plant watering
Care and handling techniques
Effective preservation methods
Consultations and recommendations
Creative floral design
Merchandise display assembly
Sales and service-oriented
Client meetings
Flower arranging
Creative merchandising and display
Large order fulfillment
Design specifications
Personnel development
Special occasion decorative pieces
Floral and plant knowledge
Order placement
Floral shop assistance
Work History
12/2019 to CurrentFloral ClerkGelson's | Westlake Village, CA,
Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
Set up and broke down holiday and seasonal displays.
Placed orders for supplies such as ribbon and cellophane.
Assisted with monthly inventory counts.
Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Sourced and selected wholesale flower distributors aligned with inventory needs and customer demand.
Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Properly package flowers and plants for damage-free delivery.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Researched latest design trends, colors and vendor products for use in new pieces.
05/2019 to 09/2020Food Service WorkerChs, Inc. | Shenandoah, IA,
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cooked batches of food according to standard recipes.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Observed customer purchases in line and differentiated between standard portions.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Greeted customers at deli counter to fulfill requests and answer questions.
Sanitized dining ware and kitchen equipment according to health code standards.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Created appealing food arrangements for party trays and specialized orders.
Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
05/2018 to 12/2019CashierWestgate Resorts | Las Vegas, NV,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Completed manual and machine counts of funds for transactions valued at over $12,000.
Worked closely with my managers to solve problems and handle customer concerns.
Educated customers on promotions to enhance sales.
Completed sales in excess of $ 500,000 with near-zero error rate using POS system.
Answered questions about store policies and concerns to support positive customer experiences.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Prepared and submitted end-of-shift reports using KronosMobile.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Worked with Human Resources to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Served needs of more than 600 customers in busy Holiday environment.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Increased sales by offering advice on purchases and promoting additional products.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped over 300 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Counted cash in register drawer at beginning and end of shift.
Efficiently processed new orders, completing 40+ daily transactions with remarkable accuracy.
Assisted customers with special services, account updates and promotional options.
Used cash registers and POS systems to request and record customer orders and compute bills.
Operated cash register for cash, check and credit card transactions with 99% accuracy.
Checked prices for customers and processed items sold by scanning barcodes.
Trained as Florist and provided back-up coverage to provide customers with optimal support.
Education
Expected in 05/2021 to to Associate In Arts Degree | Business And Managerial EconomicsMetropolitan Community College - Kansas City, Kansas City, MOGPA:
Additional Information
I am very involved in church and I am a youth leader for girls aged 12-18.
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