Project/ Production / Operations Manager Dynamic, results-focused professional fully prepared to leverage leadership skills, business-management education, and experience in guiding customer satisfaction and production operations toward a challenging new role. Operations: Proven success managing operations and supervising top-notch teams within fast-paced production, and warehouse environments. History of establishing and improving operational processes and procedures to ensure efficient, productive operations. Production: Skilled at leading teams and acting independently in producing and procuring materials for construction job sites. Excellent talents in managing relationships with customers and vendors, negotiating contracts and resolving issues to ensure optimal customer satisfaction. Project Management: Expertise in overseeing full life cycle of mid- to large-scale projects for diverse operations. Experience contributing extensively to diverse project management activities, including planning, scheduling, cost analysis and budget management. Additional Strengths: Accurate, efficient and technologically savvy in utilizing various computer systems and software programs to maintain records, create spreadsheets / documents / PowerPoint Presentations / Bid Proposals / blueprints and report progress of all operations. Outstanding safety, quality and regulatory compliance record.
Floor Manager November 2011 to CurrentFazio Co － Saint Louis, Missouri
Recruited to newly created management position to launch two departments from the ground up.
Supervised, trained, mentored, recruited, interviewed, hired and cross-disciplinary a team of 45.
Guided, coached and monitored activities of team leads and supervisors.
Partnered with human resources (HR) staff in monitoring and recommending modifications to staffing requirements.
Coordinate daily with management and staff of cross-functional departments to ensure streamlined execution of initiatives and processes affecting multiple departments.
Set agenda for and facilitate daily team meetings.
Spearheaded development and implementation of performance action procedures to ensure employee performance monitored efficiently, and accolades and reprimands presented appropriately in performance action write-ups.
Conceptualized, developed and facilitated staff training programs covering various operational processes.
Maintain consistently safe work environment by closely monitoring daily activities of team members and ensuring comprehensive understanding of safety procedures.
Executive Office Manager February 2010 to November 201111th Hour Executive Business Center － Orland, Florida
Oversaw daily functions of team of 10 print production coordinators accountable for producing marketing acquisition material and printed products.
Monitored team members, ensuring performance goals were met and generating reports on performance metrics.
Monitored and managed postal requirements and ensure compliance with US Mail regulations.
Held chiefly responsible for planning and executing complex master production schedules for all direct mail and package insert campaigns; proactively held entire organization accountable to critical dates to ensure production schedule were met.
Orchestrated planning and execution of new purchasing / planning system and established processes / rules to improve efficiency of cost-quoting process.
Implemented measures for ensuring purchase order (PO) system was linked to PO completion, including document tracking, order confirmation, shipments, and receipts.
Project Manager January 2007 to February 2010Kimber Construction － Fenton, Missouri
Managed several major construction projects with up to 150 staff and contractors and budgets of $50K to $2M.
Maintained open communications with clients and team members in reporting on project progress and issues.
Prepared and presented bids and proposals to prospective clients.
Facilitated and contributed extensively to meetings, discussions, workshops and hearings.
Conducted regular project site visits.
Partnered with architects and engineers in reviewing drawings and specifications.
Performed a wide array of additional project management functions, including cost analysis, budget management and contract / subcontract bidding.
Successfully bid on and won several multimillion-dollar projects.
Instrumental in executing all phases of major construction projects on-time and under-budget.
Skillfully and efficiently resolved critical issues with potential to negatively impact project success.
Production Manager February 2002 to January 2007St. Clair Corp － St. Louis, Missouri
Set up appointments for home improvement measurements and services.
Met with customers to review work orders for accuracy and alignment with customer needs.
Coordinated procurement of construction materials.
Held accountable for overseeing services and repairs for special issues.
Closely reviewed job sites, making measurements, creating material lists, taking photographs, and noting issues for review with installation crews.
Demonstrated consistent record of customer satisfaction and return business due to accuracy and efficiency in job-site management and customer relations.
Warehouse Manager September 1998 to February 2002Atlas Plumbing Supply － St. Louis, Missouri
Supervised top-flight team of 11 warehouse employees.
Managed and routed six-truck delivery fleet.
Composed, compiled and proofread spec sheet booklets and operation / maintenance manuals.
Successfully investigated and rapidly resolved inventory discrepancies identified through daily cycle counts.
Prior experience as Branch Manager of Tallman Plumbing Supply Company.
Bachelor of Arts : Business Administration/Project ManagementSaint Louis University － Saint Louis, MISSOURIBusiness Administration/Project Management