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Floor Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Agile and adaptable sales manager with stellar sale and customer satisfaction history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing customer engagement and satisfaction.

Adept individual with more than 30 years working as Manager for multi million dollar companies, revenue-generating over $180 million per year. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Accomplishments

Top sales performer , in ten every moth and top three each year.

Skills
  • Scheduling
  • Budgeting
  • Sales
  • Staff Management
  • Sales Training
  • Process Improvement
  • Sales Goals
  • Employee Training
  • Product Knowledge
  • Quality Management
  • Performance improvements
  • Negotiation
  • Microsoft Office
  • Maintenance & Repair
Work History
09/2018 to Current Floor Manager Ace Hardware | Omaha, NE,
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Trained and coached employees in how to properly complete deal jackets, credit applications and delivery functions.
  • Encouraged and motivated team of 50 retail professionals to deliver superior service in every customer interaction.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.
  • Demonstrated product and answered questions for prospective customers.
03/2019 to 11/2019 Accusation Sales Director Mccoy's Building Supply | Montgomery, TX,
  • Worked the service drive to find potential buyers
  • Worked closely with service personnel to find potential opportunities
  • Negotiated vehicle prices and secure financing for customers.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Prepared purchased vehicles and completed final delivery checks.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Demonstrated vehicle features and conducted test drives.
  • Resolved customer concerns regarding loan financing and warranties.
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
09/2018 to 02/2019 Sales Associate Classic Chevrolet Sugar Land | City, STATE,
  • Was in top 5 of sales ranking in my first 3 months
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Demonstrated vehicles and features, and conduct test drives.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Education
Expected in 05/1981 High School Diploma | New Iberia Senior High School, New Iberia, LA GPA:
Expected in 04/2009 Associate of Science | Corrosion University Of Louisiana At Lafayette, Lafayette, LA GPA:
  • Professional development completed in corrosion control and failure analysis
Expected in 11/2016 Associate of Science | Business Management And Leadership Rice University, Houston, TX GPA:
  • Continuing education in businesses management and leadership at the Rice School of Business for Professionals

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Resume Overview

School Attended
  • New Iberia Senior High School
  • University Of Louisiana At Lafayette
  • Rice University
Job Titles Held:
  • Floor Manager
  • Accusation Sales Director
  • Sales Associate
Degrees
  • High School Diploma
  • Associate of Science
  • Associate of Science