LiveCareer-Resume

flex trainer call agent resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision.

Skills
  • Analytical Abilities
  • Interpersonal Skills
  • Resolving Issues
  • Data Gathering
  • Clear Communication
  • Proficient in Word, Excel, Adobe, and Zoom Meetings
  • Client Service
  • Good Work Ethic
  • Organizational Skills
  • People Skills
  • Training & Development
  • Customer Service
  • Team Building
  • Planning & Organizing
  • Problem Resolution
  • Conflict Resolution
  • Critical Thinking
  • Reliable & Trustworthy
  • Supervision & Leadership
  • Active Listening
  • Microsoft Office
  • Data Management
  • Computer Skills
  • Money Handling Skills
  • Punctual
Education and Training
Perry Central High School Hazard, KY, Expected in 07/2017 High School Diploma : - GPA :
Hazard Community And Technical College Hazard, KY Expected in : Criminal Justice - GPA :
Experience
Gardaworld - Flex Trainer/ Call Agent
North Bergen, NJ, 01/2022 - Current
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Completed connections between callers, departments and professionals.
Promises Addiction Treatment Center - FedEx Driver
Berry Hill, TN, 05/2021 - 01/2022
  • Scanned labels on letters or parcels to confirm receipt.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Delivered mail to residents and business within assigned area.
  • Used road maps or GPS to verify routes and designated addresses.
  • Delivered various types of mail on routes according to strict timelines.
  • Obtained receipts for registered and certain insured mail.
Community Trust Bank - Bank Teller
City, STATE, 04/2019 - 05/2021
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled cash and checks against computer records at end of shift.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Applebee's Grill + Bar - Dishwasher
City, STATE, 08/2017 - 04/2019
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Replaced clean utensils in storage bins for easy access.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.

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Resume Overview

School Attended

  • Perry Central High School
  • Hazard Community And Technical College

Job Titles Held:

  • Flex Trainer/ Call Agent
  • FedEx Driver
  • Bank Teller
  • Dishwasher

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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