Fire Alarm Department Supervisor Resume Example
A Seasoned Fire Alarm Technician/Supervisor with more than 13 years in installing, servicing, and inspecting various fire alarm/security systems in commercial based applications. Thrives in a deadline-driven environment.
Equipped with advanced knowledge of electronic components including resistors, switches and silicone diodes. Completes work orders on time and with little guidance. Focused on building a strong customer base through effective communication. Diligent and focused with a strong commitment to providing superior client service.
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- Promoted to Fire Alarm Department Supervisor after just 12 months of being a technician.
- Responded to and resolved an average of 5 field service requests per day.
- Nominated by my peers for our highest service award 3 years in a row.
- Supervised a team of more than 9 electrical technicians.
- Assisted in training 15 new service technicians.
- Completed numerous weeks of panel programming classes.
- Managed at least 7, $60k+ projects at anytime during the year.
- Achieved NICET II in Fire Alarm
- Obtained Virginia State Electrical Card
- Reduced and controlled expenses by effectively managing and reviewing daily/weekly expenses.
- Surpassed revenue goals in four consecutive quarters.
- Served as mentor to junior team members.
- Successfully managed the activities of 9 team members in multiple locations.
- Reduced amount of employee overtime by 75% by effectively delegating tasks.
- Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Provided a high level of product and leadership support to representatives and clients.
- Effectively communicated with team members to maintain clearly defined expectations.
- Effectively managed departmental expenses to stay within allocated budget.
- Resolved customer questions, issues and complaints.
- Directly responsible for servicing alarm/security systems for customers in commercial and government applications.
- Effectively troubleshot open, short, and ground faults in alarm system wiring.
- Programmed numerous panels from various fire alarm/security manufacturers.
- Networked multiple panels together using standard hard wire connections, fiber, and through web based networking.
- Worked on various large installations bending conduit, running wire, and programming devices.
- Inspected and tested alarm systems for proper operation and code compliance.
- Answered customers' questions about products, prices, availability, product uses, and credit terms.
- Continued internal education, training and certifications to stay ahead of an evolving financial industry landscape, learned new product releases, and increased value to the company and the client base.
- Maintained customer records, using automated systems.
- Assisted in the day to day service calls working directly under a technicians watch.
- Assisted in the installation of large projects including but not limited to running/bending pipe, running wire, installing panels/devices and programming the systems.
- Completed two years of the electrical apprenticeship and tested out early to obtain Electrical Journeyman Card.
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Resume Overview
School Attended
- Richmond Technical Center
Job Titles Held:
- Fire Alarm Department Supervisor
- Fire alarm Technician
- Fire Alarm Apprentice
Degrees
- State Electrical Liscense : Electrician
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