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Fire Alarm Department Supervisor Resume Example

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FIRE ALARM DEPARTMENT SUPERVISOR
Summary

A Seasoned Fire Alarm Technician/Supervisor with more than 13 years in installing, servicing, and inspecting various fire alarm/security systems in commercial based applications. Thrives in a deadline-driven environment.

Equipped with advanced knowledge of electronic components including resistors, switches and silicone diodes. Completes work orders on time and with little guidance. Focused on building a strong customer base through effective communication. Diligent and focused with a strong commitment to providing superior client service.

Highlights
  • Customer service-oriented
  • Strong attention to detail
  • Troubleshooting
  • Responsible and reliable
  • Device interfacing knowledge
  • Excellent problem solver
  • Microsoft Office proficiency
  • Meticulous
  • Panel programming
  • Fire alarm codes
  • Scheduling
  • Critical thinker
  • Self-starter
  • Project Management
Accomplishments
  • Promoted to Fire Alarm Department Supervisor after just 12 months of being a technician.
  • Responded to and resolved an average of 5 field service requests per day.
  • Nominated by my peers for our highest service award 3 years in a row.
  • Supervised a team of more than 9 electrical technicians.
  • Assisted in training 15 new service technicians.
  • Completed numerous weeks of panel programming classes.
  • Managed at least 7, $60k+ projects at anytime during the year.
  • Achieved NICET II in Fire Alarm
  • Obtained Virginia State Electrical Card
Experience
09/2005 to Current
Fire Alarm Department SupervisorEagle Fire － Richmond, VA
  • Reduced and controlled expenses by effectively managing and reviewing daily/weekly expenses.
  • Surpassed revenue goals in four consecutive quarters.
  • Served as mentor to junior team members.
  • Successfully managed the activities of 9 team members in multiple locations.
  • Reduced amount of employee overtime by 75% by effectively delegating tasks.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Resolved customer questions, issues and complaints.
11/2004 to 09/2005
Fire alarm TechnicianEagle Fire － Richmond, VA
  • Directly responsible for servicing alarm/security systems for customers in commercial and government applications.
  • Effectively troubleshot open, short, and ground faults in alarm system wiring.
  • Programmed numerous panels from various fire alarm/security manufacturers.
  • Networked multiple panels together using standard hard wire connections, fiber, and through web based networking.
  • Worked on various large installations bending conduit, running wire, and programming devices.
  • Inspected and tested alarm systems for proper operation and code compliance.
  • Answered customers' questions about products, prices, availability, product uses, and credit terms.
  • Continued internal education, training and certifications to stay ahead of an evolving financial industry landscape, learned new product releases, and increased value to the company and the client base.
  • Maintained customer records, using automated systems.
04/2000 to 10/2004
Fire Alarm ApprenticeEagle Fire Inc － Richmond, VA
  • Assisted in the day to day service calls working directly under a technicians watch.
  • Assisted in the installation of large projects including but not limited to running/bending pipe, running wire, installing panels/devices and programming the systems.
Education
2003
State Electrical Liscense: ElectricianRichmond Technical Center － Richmond, VA, USA
  • Completed two years of the electrical apprenticeship and tested out early to obtain Electrical Journeyman Card.
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Resume Overview

Companies Worked For:

  • Eagle Fire
  • Eagle Fire Inc

School Attended

  • Richmond Technical Center

Job Titles Held:

  • Fire Alarm Department Supervisor
  • Fire alarm Technician
  • Fire Alarm Apprentice

Degrees

  • State Electrical Liscense : Electrician

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