Intermediate · French: o Written: Intermediate o Spoken: Beginner · Portuguese: o Written: Beginner (work in progress) o Spoken: Beginner (work in progress)
IT Skills: · Project Management: Intermediate · Windows XP, Win 7: advanced · Microsoft Office: Advanced · SQL Server: Intermediate · IBM Mainframe OS: Intermediate. · JCL (Job Control Language): Intermediate
Accomplishments
I have been dreaming of working outside of Italy all life long and I still didn't get a true opportunity.
My desire it to work all around the world to improve myself as much as I can in terms of a professional and in terms of person.
I love to get to know new cultures to learn as much as I can.
Work Experience
Financial Software Functional Analyst Cesbe s.r.l. Part of CAD IT S.p.a Group
www.cesbe.it, www.cadit.it) Analysis of an all-round Financial Software for Banks.
The software has been sold to several customers (Banks) in Italy and now is being re-analyzed to be sold outside of Italy, so it needs to be adapted to European laws and Rules to be compliant.
Translation od documentation.
Improve of user interface · Testing.
October 2007 till March 20014.
IT Help Desk Supervisor April 2006 to May 2007Cesbe s.r.l. Part of CAD IT S.p.a Group
www.cesbe.it, www.cadit.it) Activities: Management of a 7 people Help Desk group in terms of Human Resources (24/7 shifts, holidays, training courses, holidays, production prizes assignment) plus the personal part of the activity (motivation, building of a strong team spirit) New employees' training Analysis of the activities for its improve in terms of costs (to enlower) and efficiency (to increase).
Adoption of the right technologies to provide a support service which aims to perfection.
Before the creation of this group, there were 7 help desk groups managing one service per each.
Each group was built by an average of 4 people.
After 1,5 years the score of managing 7 support services with 7 people in total without losing service quality.
The reports from our clients stated tha the quality did effectively increase.
Weekly or monthly report of the activities' status to the company CEO and/or to the client managers of each service.
Attention to details and Service Level Agreements.
Technical activities: Multi-channel IT Support: (phone, remote connection, ticketing system) on Company Software and third parties' software with Italian and foreign customers.
The sector of the involved software is mainly Financial Software for banks (i.e.
CommerzBank and Deutsche Bank) and ERPs for Fashion Factories (i.e.
Gucci) Monitoring of technological Infrastructures (Production Environments) Software Testing and Certification User Manuals / Technical Manuals production.
Cooperation with other software houses for interfaces.
September 2006 till September 2007 From Company: Sanitrans Assistance srl (today SAA International Assistance: www.saa-international.com) Sector: Medical and Logistic Assistance in Italy for customers of foreign Insurances.
Travel Insurances.
Duty: Assistance Operator Activities: Provision of assistance services:.
Logistic: Towing services for car breakdown or crashes, Rental car booking, Hotel booking, Travel tickets booking, car repair follow ups, money advance, taxi services).
Medical: production of Medical Reports, Medic costs communication, air-ambulances service planning, patient's repatriation).
Direct relation and communication with the Insurances' End Customer.
Production of Guarantee of Payment Documents.
Entertainment Duty: DJ in pubs January 2003 till March 2006 From Company: Pizzerias Duty: delivery boy July 2003 till September 2003 (during the High-School summer break.
Warehouse operator January 2000 to August 2000Autogerma S.P.A Associazione A.I.U.T.O
Duty: telemarketing.
Education and Training
High School Degree
Personal Information
Italian Date of Birth: 01/13/1985 Sex: Male Height: 1,75 m (5'74) Weight: 74 kg (163 lb)
Skills
aims, com, client, clients, delivery, documentation, English, Fashion, Financial, French, German, Help Desk, Human Resources, HR, IBM Mainframe, Italian, JCL, managing 7, managing, money, Microsoft Office, Win 7, Windows XP, OS, Organization Skills, Portuguese, Problem Solving, progress, Project Management, quality, Service Level Agreements, Software Testing, Spanish, SQL Server, Technical Manuals, User Manuals, telemarketing, phone, Translation, user interface, Written
Additional Information
Cixtizenship: Italian Date of Birth: 01/13/1985 Sex: Male Height: 1,75 m (5'74) Weight: 74 kg (163 lb) Driving License: yes Married: No Children: No
Personal attitude: I was born in a non-wealthy family, my dad is a barber and my mom is a housewife. The thing I have learned to from my dad is a strong dedication to work and struggle to have a better quality of life. I tried to study foreign languages at the University, but I couldn't make it as my language level was already good and we forced to study everything in Italian. This didn't give me any motivation to make efforts. The motivation definitely raised in me when I started working. I started my last and current job (@CeSBE) being a complete dummy in IT, I got hired just because of my language skills. In three years of hard work I managed to become a supervisor of a 7-people help desk group, I think this is a very important goal. The most important thing to me is dedication and work is something I am really dedicated to. I am always hungry for challenges, I love to work with challenges as I am very competitive and I always try to overcome my limits. I found in the sport of boxing a way to make my mind stronger, because when your body can't make it, you can find the needed strength in your mind, and keep on going on. I am not a professional in boxing and I don't do boxing fights, but this sport has been very useful to win a lot of challenges against
Hobbies:
Travelling and discovering
Sport (Boxing)
Music (DJ-ing)
