Financial Crimes Mortgage Fraud Inv. Manager Resume Example
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FINANCIAL CRIMES MORTGAGE FRAUD INV. MANAGER
Professional Summary
Talented leader with more than 15 years' broad experience in real estate, mortgage and title industries. Competent professional with knowledge of banking regulations, proficient in mortgage fraud, highly organized, strategic, driven and abstract thinker. Seeking to apply expertise and extensive experience to develop, motivate, and lead successful department/ team in an Executive Leadership Position.
Skills
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Work History
04/2019 to CurrentFinancial Crimes Mortgage Fraud Inv. ManagerRobinhood | Seattle , WA
- Maintain team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Train and guide team members to maintain high productivity and performance metrics
- Boost team member productivity by enhancing performance monitoring and instituting motivational approaches
- Establish and maintain positive work environment to enhance retention and productivity
- Maintain liaison with Legal, Internal Audit, Regulators, and with local, state, and federal law enforcement agencies such as FHFA to achieve maximum results that support business efforts
- Implement optimum solutions considering remediation opportunities and industry trends regarding mortgage fraud schemes
- Work with Internal and external stakeholders, including law enforcement, regarding identified mortgage fraud schemes and trends
- Led Mortgage Fraud Investigations team in delivery of Aged Inventory Project, resulting in reducing aged inventory by 85%
- Led Mortgage Fraud Investigations team in Triage Project which has increased efficiency and productivity by 65%
- Led Triage Team in Inaugural Year which reduced overall inventory to date by 82% and increased efficiencies department wide
- Assessed current staffing needs and forecast trends and recommend changes
- Defined and authored departmental procedures
- Work with with various departments across enterprise for development and implementation in AI and automated tools within department and served as SME and project lead.
10/2012 to 04/2019Mortgage Fraud Investigator III/IVFannie Mae | City , STATE
- Conduct complex investigations of suspected or alleged mortgage fraud, including fraud related to origination, processing and underwriting of loans, sale and servicing of loans or REO property for single family and multifamily properties
- Act as internal consultant for investigations staff and cross-functional teams such as LQC
- Study highly complex data and present insights and learning. Advise management of significant findings
- Resolve conflicts between allegations and facts
- Demonstrate ability to conduct complex, high risk, high profile investigations requiring application of new approaches in mortgage fraud
- Design, develop, and maintain processes to track, monitor, and report activities
- Evaluate results and present insights and best practices
- Analyze and evaluate investigative progress to reassess priorities, leads, and direction
- Assess and discern relevant patterns in mortgage fraud tips and investigations
- Prepare reports pertaining to planning, conducting, and documenting inquiries into allegations of mortgage fraud
- Help mentor staff and train new employees
- Maintained Quality Excellence with average 98% QA score
07/2010 to 10/2012Fraud Investigations ManagerHeritage Pacific Financial | City , STATE
- Managed team of 20+ analysts and investigators in identifying mortgage fraud in current portfolio
- Identified inadequacies in current practices, established enhanced procedures, worked with regulatory agencies and managed outside vendor relationships for improved performance, lower costs, and higher profits
- Detected, scrutinized, and resolved suspected complex mortgage fraud schemes
- Specialized in appraisal fraud and complex litigation to determine if costs deemed risk of suit appropriate
- Monitored trends, regulatory changes, and press releases involving fraud, making adjustments where applicable to address ever changing environment
- Guided by cost-benefit analyses of legal costs versus prospect of obtaining recoveries
- Worked directly with in house counsel, national attorneys, law enforcement agencies, and overseas outsourcing to prepare concise summaries of complex civil litigation
03/2005 to 12/2008Co-Owner/Branch Manger/Escrow OfficerUniversal Land Title Of Texas -Fee Office | City , STATE
- Responsible for escrow branch operations including financial profitability, management, planning, marketing, acquisitions, inventory, communications and business development
- Worked with internal and external customers to manage and facilitate all aspects of closings for Commercial, Resale, Refinance, Short Sales, Bank Owned, HUD owned, and 1031 Exchanges
- Coordinated, managed and closed complex, high liability commercial and residential real estate transactions ranging from single site to multi-site real estate transactions
- Interviewed, hired, trained, supervised, coached, motivated, evaluated, and mentor all staff for start-up operation
Education
Expected in 07/2022Bachelor of Science | Organizational LeadershipThe Pennsylvania State University, City
- Minor in Dispute Management and Resolution
2012Associate of Arts | BusinessCollin College, City
Licenses
Insurance Producer- Life and Health (Expired)
Real Estate Agent (Expired)
Escrow Officer (Expired)
Certifications
- Certified Fraud Examiner (CFE)
- Undergraduate Certificate in Diversity Studies (The Pennsylvania State University) 2021
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Resume Overview
School Attended
- The Pennsylvania State University
- Collin College
Job Titles Held:
- Financial Crimes Mortgage Fraud Inv. Manager
- Mortgage Fraud Investigator III/IV
- Fraud Investigations Manager
- Co-Owner/Branch Manger/Escrow Officer
Degrees
- Expected in 07/2022 Bachelor of Science | Organizational Leadership
2012 Associate of Arts | Business
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