Innovative Financial/Business Manager Outstanding communication skills. Well-organized multi-tasker with supervisory and customer relationship experience. Wide-ranging project management competencies. *Skilled in Microsoft Office suite and able to quickly learn advanced software applications Meet or exceed expectations within fast-paced, deadline-driven environments through exceptional analytical and problem solving abilities. Comprehensive project and financial management background within financial, utility, medical and beauty industries. Known as flexible with ability to adapt to various product deliverables while working under pressure. Exceptional oral and written communicator with strong leadership abilities and demonstrated success building and maintaining office support staff. Expertise includes: Developing & Implementing POS | Budgets | Contract Negotiations Matrix Management | Outsourcing | Merchandising Strategic Planning| Recruitment | Talent Development Customer Service | Production Management | Process Improvement
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Customer service expert
Maintains strict confidentiality
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified members' information.
Financial Business Manager January 1996 to CurrentFRANCESCO AND GIOVANNI SALON AND SPA CORP － Trooper, PA
Oversee the day-to-day operations of large salon and spa, including hiring and training all salon coordinators.
Calculate and maintain all budgets as well as resolve customer and employee concerns.
Serve as benefits administrator, including calculating vacation pays and insurance benefits.
Oversee payroll, providing necessary information to payroll company to calculate pays and maintain garnishments.
Perform accounts payable, receivable and maintain balance sheet.
Assisted in growing and building small salon to a large salon and spa by: Consistently improving processes.
Reducing costs though effectively negotiating with vendors.
Creating and monitoring all department budgets.
Assisting employees to stay on task.
Spearheading efforts to reduce waste.
Successfully solving day-to-day problems that arise.
Built and installed POS software.
Consistently adding new tools, including online booking, effectively keeping up with new technology.
Ensure smooth operations by developing procedures for Salon coordinators and working closely with manager.
Wrote and maintained employee handbook and employee hiring process.
Assist with quarterly and annual tax filings as well as perform internal audits for payroll and insurance purposes.
Patient Consultant January 2007 to January 2012MEDRA, INC － Malibu, CA
Assisted with patient care by educating, advising and counseling new patients inquiring about doctor's therapy.
Ensured exceptional customer service by addressing current patient's concerns, listening, and providing support, information.
Benefits Administrator January 1994 to January 1996UGI CORPORATION － King of Prussia, PA
Explained, maintained and managed benefits for employees.
Effectively explained different aspects of benefits packages offered by company, answering questions, printing and preparing literature and explanatory information packages.
Served as an intermediary contact for insurance company for employees who needed to ask insurance-related questions.
Developed in-depth understanding of all aspects of benefits packages, successfully serving employees.
Fund Accountant January 1992 to January 1994VANGUARD GROUP － Malvern, Pa
Prepared timely and accurate Net Assets Values, yields, distributions, and other fund accounting output.
Assisted, as assigned, in preparing audit schedules, compliance reports, financial statements, or other reports.
Recognized for exceptional analytical and problem solving abilities by advancing from domestic fund accounts to quickly being assigned to international, more complicated funds.
Ensured accurate recording, and in accordance with the Department policies and Procedures, including accounting records as securities positions, corporate actions related, and journal entries.
Reconciled various accounts, or reviewed reconciliations prepared by others, and promptly researched and corrected any variances.
Identified exceptions and problems affecting accounting records and prices, communicated to management and assisted in resolution.
Researched certain securities in Fund portfolios, ensuring proper accounting treatment and compliance with SEC, tax and prospectus restrictions and limitations, included nature of distributions, original issue discounts, and international valuations.
Participated in regular rotation of trade processing and other accounting processes to prepare the fund accounting system for the next day.
BS : Finance and Economics, 1992CABRINI COLLEGE － PAGPA: Graduated Cum LaudeFinance and Economics Graduated Cum Laude