Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary and skills
  • Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 5 years of related experience.
  • Demonstrated ability to maintain highest level of confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA)
  • Knowledge of government rules, regulations, guidelines, and procedures related to financial aid
  • Excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse faculty, colleagues, researchers and students.
  • Capable of quickly understanding how systems are used in order to provide efficient support
  • Skill in entering data accurately
  • Ability to perform multiple tasks with frequent interruptions
  • Ability to work collaboratively with diverse groups and establish ongoing relationships
  • Self-reliant, efficient, detail-oriented, and excellent verbal and writing skills
  • Successful at working with students and families to examine options, complete Financial Aid forms and pursue financial assistance for education. Familiar with required documentation and use of PeopleSoft SIS, Financial Aid CPS, NSLDS, Dynamic Forms, Boexi, Xtender, and QLess

Help create the first in district-wide Arabic version of The Loan Entrance Counseling session.

Work Experience
Financial Aid - TECH I, 06/2018 to Current
Phoenix CollegeCity, STATE,
  • Assist students and parents in completing the Free Application for Federal Student Aid (FAFSA).
  • Advise students and parents regarding the financial aid processes.
  • Investigate and resolve technical problems and issues encountered by students and parents.
  • Monitor student records for Satisfactory Academic Progress (SAP), Maximum Time Frame (MTF), and other criteria to ensure that Financial Aid obligation has been met to determine whether financial aid disbursement can be released; notify students of continued eligibility or disqualifications; advice students of appeal processes.
  • Review and investigate the authorization failure report to find all errors for correction.
  • Review unusual enrollment report to find possible abuse in the Title IV student aid programs and determine eligibility for the unusual enrollment history checklist competition
  • Process and complete skip tracing report to update students' contact information for their loan servicer Navient.
  • Process and complete citizenship report; Ensure documents submitted for citizenship proof are sufficient.
  • Review eligibility and award students Federal Aid which includes work-study, pell grant, subsidized loans, and unsubsidized loan.
  • Work ISIR suspense/Error report to locate missing requirements needed to download FAFSA and help students complete them.
  • Work "Pell-eligible students awarded but not Pell" report to locate systematic errors to award eligible students.
  • Monitor student enrollment in other MCCCD colleges for consortium agreement to update/adjust award accordingly.
  • Assist in Bear Trax student enrollment spreadsheet during Bear Trax sessions
  • Review, process and make contact with students regarding issues submitted by help desk tickets (HDT)
  • Assist presenter with in-person Loan Entrance Counseling sessions and assist students with Loan Exit Counseling.
  • Present Loan Entrance Counseling session to Arabic speaking students
  • Establish and maintain contact and communication with those students who require frequent assistance.
  • Performs other clerical and customer service-related duties as assigned.
  • Interact and consult with various staff and faculty to assist students and parents to best meet their needs.
  • Attend training workshops and conferences to learn and stay current on financial aid regulations and processing.
  • Attend self-development workshops offered by the MCCCD and external sources.
Student Services - TECH, 08/2016 to 06/2018
Phoenix CollegeCity, STATE,
  • Translate between students and Phoenix College staff regarding their needs in English, and Arabic.
  • Provide timely, efficient support for processing daily transactions.
  • Signing in students in lines for Admission & Records/Financial Aid/Advisement and veterans using QLess.
  • Managed 50-200 calls each day in the contact center.
  • Resolves most simple to moderately complex enrollment questions and problems.
  • Process transcripts
  • Assisting students at the welcome desk.
  • Process Dynamic Forms.
  • Assist Student with admissions application.
  • Assist with scheduling Student Orientations.
  • Process Admission applications/admit/matriculate.
  • Interacts with students to resolve problems related to student services functions and participates in student outreach activities via phone, e-mail, chat, in person, texting, and U.S.P.S. Mail.
Enrollment Services - Work-Study, 08/2015 to 08/2016
Phoenix CollegeCity, STATE,
  • Assist student with FASFA applications which includes creating FAFSA ID, FAFSA applications,, DRT, VA verification sheets, subsidized and unsubsidized loans, Loans entrance/exit counseling, and MPN.
  • Assist students to navigate through self-service computers.
  • Assist with creating/updating MSRP accounts, creating Photo Cub Card for Students, helping recruitment with Data entry, and international services with events.
  • Greeted incoming student and guests, answered questions and directed individuals to desired locations to enhance team efficiency.
  • Managed over 30 students each day in self-serve area
Associate Degree : , Expected in 12/2020
Phoenix Community College - Phoenix, AZ
  • URSA Student Leadership Award - 2016

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Resume Overview

School Attended

  • Phoenix Community College

Job Titles Held:

  • Financial Aid - TECH I
  • Student Services - TECH
  • Enrollment Services - Work-Study


  • Associate Degree

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