Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering ten years of related experience.
Skills
Creditworthiness Determination
Project Management
Team leadership
Conflict resolution
Self-motivated
Strong verbal communication
Interpersonal and written communication
Staff development
Extremely organized
Financial Aid Presentations
Verification Processes
Federal Student Aid Regulations
Student Loan Counseling
Conflict Resolution
Work History
08/2018 to Current
Financial Aid RepresentativeStrategic Education, Inc. – Rockville, MD,
Provided financial aid counseling to enrolled and prospective students.
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Accepted and processed account payments.
Provided assistance to students in applying for scholarships in their area of study and through Kentucky Higher Education Assistance Authority.
Processed students for KEES and CAP grants though Kentucky Higher Education Assistance Authority.
Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs for 35 students monthly.
Recruited, interviewed, and trained employees and implemented mentoring program to promote positive feedback and engagement.
Counseled students and parents about financial aid options and program details.
Helped individuals complete physical and electronic paperwork such as FAFSA.
Communicated with prospective students to illustrate available financial aid opportunities.
Authored presentations and documentation for distribution to current and prospective students.
Presented financial aid workshops to help groups of students and parents navigate process.
Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Monitored financial aid award notices through school's software.
07/2015 to 08/2018
Billing ManagerGardaworld – Jacksonville, FL,
Reviewed billing problems, researched issues and resolved concerns.
Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Worked with customers to develop payment plans and bring accounts current.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Created new standard operating procedures improving billing accuracy and cash flow.
Performed billing, collection and reporting functions for office generating over $100,000 annually.
Conducted performance reviews and implemented improvement plans.
Complied with established internal controls and policies.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each month.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Developed strategic plans for day-to-day financial operations.
10/2011 to 07/2015
Financial Aid Representative//Adjunct InstructorMedtech College – City, STATE,
Provided financial aid counseling to enrolled and prospective students.
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs for over 50 students per month
Counseled students and parents about financial aid options and program details.
Helped individuals complete physical and electronic paperwork such as FAFSA.
Communicated with prospective students to illustrate available financial aid opportunities within.
Represented financial aid office at group meetings with high school students and parents.
Authored presentations and documentation for distribution to current and prospective students.
Processed federal financial aid verifications
Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Monitored financial aid award notices.
Taught Medical Billing & Coding classes
11/2007 to 10/2012
Accounts Receivable Manager & Customer Service ExecutiveLiberty Billing, LLC – City, STATE,
Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for staff
Prepared bills receivable, invoices and bank deposits.
Managed and trained 35 externs through Medtech College
Meet with physicians and staff for related issues
Posted customer payments by recording cash, checks and credit card transactions.
Verified discrepancies and resolved clients' billing issues
Reconciled daily AR ledger and verified proper posting.
Completed daily process adjustments to maintain accuracy.
Updated aging reports based on daily audits.
Resolved valid or authorized deductions by entering adjusting entries.
Complied with established internal controls and policies.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Recruited, interviewed, hired and trained employees
Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Expected in
Bachelor of Applied Science: Business Administration Kentucky State University - Frankfort, KY, GPA:
Expected in
: Shelby County High School - Shelbyville KY, GPA:
Affiliations
Kentucky Association of Student Financial Aid Administrators (FASFAA)
Southern Association of Student Financial Aid Administrators (SASFAA)
National Association of Student Financial Aid Administrators (NASFAA)
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School Attended
Kentucky State University
Shelby County High School
Job Titles Held:
Financial Aid Representative
Billing Manager
Financial Aid Representative//Adjunct Instructor
Accounts Receivable Manager & Customer Service Executive
