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financial aid representative resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering ten years of related experience.

Skills
  • Creditworthiness Determination
  • Project Management
  • Team leadership
  • Conflict resolution
  • Self-motivated
  • Strong verbal communication
  • Interpersonal and written communication
  • Staff development
  • Extremely organized
  • Financial Aid Presentations
  • Verification Processes
  • Federal Student Aid Regulations
  • Student Loan Counseling
  • Conflict Resolution
Work History
Financial Aid Representative, 08/2018 to Current
Strategic Education, Inc.Rockville, MD,
  • Provided financial aid counseling to enrolled and prospective students.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Accepted and processed account payments.
  • Provided assistance to students in applying for scholarships in their area of study and through Kentucky Higher Education Assistance Authority.
  • Processed students for KEES and CAP grants though Kentucky Higher Education Assistance Authority.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs for 35 students monthly.
  • Recruited, interviewed, and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Counseled students and parents about financial aid options and program details.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Presented financial aid workshops to help groups of students and parents navigate process.
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Monitored financial aid award notices through school's software.
Billing Manager, 07/2015 to 08/2018
GardaworldJacksonville, FL,
  • Reviewed billing problems, researched issues and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Performed billing, collection and reporting functions for office generating over $100,000 annually.
  • Conducted performance reviews and implemented improvement plans.
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each month.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Developed strategic plans for day-to-day financial operations.
Financial Aid Representative//Adjunct Instructor, 10/2011 to 07/2015
Medtech CollegeCity, STATE,
  • Provided financial aid counseling to enrolled and prospective students.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs for over 50 students per month
  • Counseled students and parents about financial aid options and program details.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Communicated with prospective students to illustrate available financial aid opportunities within.
  • Represented financial aid office at group meetings with high school students and parents.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Processed federal financial aid verifications
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Monitored financial aid award notices.
  • Taught Medical Billing & Coding classes
Accounts Receivable Manager & Customer Service Executive, 11/2007 to 10/2012
Liberty Billing, LLCCity, STATE,
  • Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for staff
  • Prepared bills receivable, invoices and bank deposits.
  • Managed and trained 35 externs through Medtech College
  • Meet with physicians and staff for related issues
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Reconciled daily AR ledger and verified proper posting.
  • Completed daily process adjustments to maintain accuracy.
  • Updated aging reports based on daily audits.
  • Resolved valid or authorized deductions by entering adjusting entries.
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Recruited, interviewed, hired and trained employees
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Bachelor of Applied Science: Business Administration, Expected in to Kentucky State University - Frankfort, KY,
GPA:
: , Expected in to Shelby County High School - Shelbyville KY,
GPA:
Affiliations

Kentucky Association of Student Financial Aid Administrators (FASFAA)


Southern Association of Student Financial Aid Administrators (SASFAA)


National Association of Student Financial Aid Administrators (NASFAA)


National Healthcareer Association (NHA)



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Resume Overview

School Attended

  • Kentucky State University
  • Shelby County High School

Job Titles Held:

  • Financial Aid Representative
  • Billing Manager
  • Financial Aid Representative//Adjunct Instructor
  • Accounts Receivable Manager & Customer Service Executive

Degrees

  • Bachelor of Applied Science

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