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Financial Aid Officer Resume Example

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FINANCIAL AID OFFICER
Summary

Focused Financial Aid Officer eager to apply a solid foundation of knowledge in Federal Student Aid regulations honed across 2 years of positive industry performance. Well-versed in data verification and simplifying complex processes to aid advising students and perpetuating the University of New Mexico mission and values.

Skills
  • Experienced in Microsoft Office such as Word, Excel, PowerPoint, OneDrive, Outlook, Teams.
  • Effectively exercise verbal and written communication skills in both English and Spanish.
  • Use analytical thinking and problem solving on an individual and team level.
  • Ability to build strong relationships with colleagues and clients.
  • Provide a high level of customer service and focus on relationship development.
  • Highly motivated and ambitious to exceed manager's and team's expectations.
  • Effectively prioritize and schedule responsibilities while demonstrating high level of organization skills and attention to detail.
  • Outstanding work ethic, take ownership of independent learning while demonstrating leadership abilities.
  • Exceed in meeting deadlines and ad hoc administrative tasks in an efficient and timely manner
Experience
UNM Financial Aid OfficeAlbuquerque, NMFinancial Aid Officer08/2018 to Current
  • Work with a team of four Financial Aid Officers and two Accountants under direct supervision of the Financial Aid Manager and Associate Director to ensure compliance with the University's guidelines.
  • Independently assess petitions with extenuating mitigating circumstances for reinstatement for scholarship awards.
  • Handle daily requests such as analyzing and evaluating financial viability of students and families, and provide exceptional advice and counseling regarding available financial aid opportunities, eligibility requirements, and application processes.
  • Evaluate hundreds of applicants for the Presidential and Regents Scholarship based on merit and professional/personal achievements within their lives and community.
  • Evaluate, approve and award financial aid to students in accordance with all UNM and state laws, policies, and regulations.
  • Evaluate students' scholarship eligibility for retention and recruitment purposes within the University of New Mexico.
  • Actively respond to online and in person inquiries, research, and resolve problems related to transactions handled by the Scholarship Department through UNM's banner system.
  • Proactively analyze and update workflows within our queue and in Excel.
  • Organize processed reports and documents to be sent onto OneDrive files.
  • Successfully provide information, in person, via email, and on the telephone to students, prospective students, and families regarding student financial aid, admissions, UNM account balance, and registration status.
  • Participate in committee readings for scholarship selection and academic progress appeals.
  • Participate in UNM Outreach Programs for incoming freshmen and transfer students to provide them with UNM resources on available scholarship opportunities and financial aid assistance.
  • Participate in workshops and other group presentations to inform students of options and educate on financial aid process.
  • Recognized by management for providing exceptional customer service.
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Delegate tasks and train new employees on various processes within the Financial Aid Department.
  • Spend ample time with each applicant to break down complex information into terms that easy to understand.
  • Listen carefully to customer complaints and swiftly resolve issues by taking appropriate action.
  • Liaised with students and admission department to facilitate documentation and application processing.
UNM Student EmploymentAlbuquerque, NMHuman Resource Assistant05/2018 to 08/2018
  • Worked under direction from the HR Techs and Financial Aid Manager to ensure high-quality of processed reports sent to students and UNM Departments.
  • Delivered processed time reports and paperwork to UNM Payroll Office.
  • Adhered and complied to the Family Educational Rights and Privacy Act (FERPA) guidelines.
  • Provided information to students regarding documents required for I-9 eligibility and completed I-9 according to Department of Homeland Security regulations.
  • Coordinated and assisted HR Techs with processing work study and student employment hiring paperwork (ePANs) including: pay raises, transfers, continuation forms, and terminations through UNM's banner system.
  • Verified student eligibility including work-study awards, enrollment, SAP and degree-seeking status in Banner (processing system).
  • Maintained, protected and kept personally identifiable information (PII) confidential.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to students and departments when face-to-face or through phone conversations.
Dillard's Cottonwood MallAlbuquerque, NMRetail Management Intern05/2018 to 08/2018

(10-week internship program)

  • Trained with the Store Manager and Area Sales Managers for each specific department at Dillard's. Gained exposure to a variety of management/regional responsibilities including selling, scheduling, merchandising, merchandise transfers and tracking sales reports.

Sales and Margins

  • Achieved Sales Plan by goal setting with associates.
  • Reviewed personal sales each week with associates and provided them with daily Sales per Hour (SPH) goal sheets.
  • Engaged in EXCELS, Dillard's core selling technique, to ensure customer care is exceptional.

Merchandising

  • Verified merchandising directives have been printed, communicated, and executed.
  • Teamed up with Visual Manager and verified merchandise had visual impact throughout area.
  • Know Best Sellers and ad merchandise.

Staffing

  • Ensure 100% usage of planned hours weekly in Dillard's system.
  • Ensure daily staffing on high volume days and ad days.
  • Ensure weekend and night coverage meet minimum staffing requirements.
Education
MBA:Business Administration2020UNM Anderson School of Management, Albuquerque, NM

GPA: 3.66

BBA:Marketing and Human Resource Management2017UNM Anderson School of Management, Albuquerque, NM

GPA: 3.60

  • Cum laude graduate
Strategic Management 05/2017UNM Study Abroad

The program was offered in cooperation with Universidad Anáhuac Mayab.

  • Visited local businesses, interacted with business and government leaders, and visited cultural sites.
  • Communicated with diverse business professionals from different cultures and quickly built proficiency in my communication skills, both English and Spanish.
  • Met with professionals at local organizations to gain insights into corporate and industry business operations.
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Resume Overview

Companies Worked For:

  • UNM Financial Aid Office
  • UNM Student Employment
  • Dillard's Cottonwood Mall

School Attended

  • UNM Anderson School of Management
  • UNM Study Abroad

Job Titles Held:

  • Financial Aid Officer
  • Human Resource Assistant
  • Retail Management Intern

Degrees

  • MBA : Business Administration 2020
    BBA : Marketing and Human Resource Management 2017
    Strategic Management 05/2017

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