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financial aid clerk resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-malone-holt
Professional Summary

Dependable, hardworking, aspiring administrative support with over seven years' in clerical experience.

Skills
  • Customer Support Needs Assessment
  • Organizational Skills
  • Resolving Problems and Incidents
  • Tracking and Documentation
  • Help Desk Support
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • Verification Processes
  • Application Reviews
  • Federal Student Aid
  • Filing Systems
  • Compliance Requirements
  • Microsoft Word and Excel
  • Google Docs
Work History
05/2015 to 07/2022
Financial Aid Clerk Veterans Administration Chula Vista, CA,
  • Assist students with their FAFSAs by discussing in detail each step
  • Maintain confidentiality as outlined by the FERPA agreement
  • Scan received documents into the student information system
  • Satisfy student requirements
  • Verify students’ (selected by the Department of Education) information provided on the FAFSA, making sure to ensure accuracy
  • Process Financial Aid Forms
  • Communicate with students in a way to assure they have an accurate and full understanding of their requirements
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Counseled students and parents about financial aid options and program details.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Represented financial aid office at group meetings with high school students and parents.
  • Processed federal financial aid verifications per Federal guidelines.
  • Led social media outreach programs, informing prospective students of available financial aid programs.
  • Presented financial aid workshops to help groups of students and parents navigate process.
  • Processed unique financial aid profiles for undergrad and post-grad applications.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Monitored transactions and customer behavior to identify signs of fraud.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Communicated with prospective students to illustrate available financial aid opportunities.
05/2019 to 01/2020
Building Department Clerk Ttec Englewood, CO,
  • Assist customers concerning building permits and inspections
  • Answer phone calls and questions regarding Athens City building department, directing them to the proper personnel if necessary
  • Reorganize and file paperwork according to Athens city guidelines
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Received and routed business correspondence to correct departments and staff members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Entered data , following procedures to keep information private.
  • Typed and edited documents to keep all company materials free of grammar errors.
  • Recognized issues prior to escalation and effectively resolved.
01/2018 to 03/2019
Dental Assistant Sarrell Dental Center City, STATE,
  • Use customer service to create a pleasing, while safe, work environment for both the patient and staff
  • Providing optimal patient care while in compliance to HIPPA regulations
  • Uphold customer satisfaction by creating a positive atmosphere despite negative situations.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared patient X-rays and images for review by dentist.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Used appropriate software to document and maintain patient information and health background.
07/2022 to 08/2022
Technical Support Representative NRTC - National Rural Telecommunications Cooperative City, STATE,
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and phone.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Managed high levels of call flow and responded to Tier 1 technical support needs.
Education
Expected in 12/2020 to to
Associate Of Applied Science Degree: Business Administration And Management
Calhoun Community College - Tanner, AL
GPA:
Expected in 08/2017 to to
Associate Of Applied Science Degree: Dental Assisting
Calhoun Community College - Tanner, AL
GPA:

Dean’s list fall and spring of 2016 Class of 2017 Dental Assisting Honors Student

  • Awarded 2017 Who’s Who award
  • Dean's List Fall and Spring of 2016
  • Elected Class of 2017 Dental Assisting Honors Student

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Resume Overview

School Attended

  • Calhoun Community College
  • Calhoun Community College

Job Titles Held:

  • Financial Aid Clerk
  • Building Department Clerk
  • Dental Assistant
  • Technical Support Representative

Degrees

  • Associate Of Applied Science Degree
  • Associate Of Applied Science Degree

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