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Financial Aid Clerk 1 Resume Example

Resume Score: 90%

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FINANCIAL AID CLERK 1
Summary
Modification Analyst with over 15 years of experience in the mortgage field.Detail-oriented with a strong ability to communicate effectively with executives and business clients.


Experience
Sacramento City CollegeJune 2015 to CurrentFinancial Aid Clerk 1
Sacramento, California
  • Supplies information and advice to students seeking financial aid
  • Assists students filling out financial aid applications and checks for completeness
  • Support officers during grant awards process and assists on special duties
  • Manage existing database using financial aid software or similar systems
  • Maintains individual student records and executes correspondence
  • Completes all management service work requests; and special projects
  • Making appointments for students seeking assistance with an officer
  • Answering multiple phone lines, giving responds to requests and deliver messages to officers
  • Receives and distributes mail to all management, and officers
Sacramento City CollegeJune 2014 to June 2015Administration & Records
Sacramento, CA
  • Resolved issues with registering a student for entering college 
  • Comply with all policies,regulations,and guidelines
  • Executed duties involving student registration, admissions & records, veterans' affairs
  • Prepared and maintained student files and other sensitive documents 
  • Answered calls, responds to requests and delivers messages
  • Operates office copiers, fax machine, and computers
Loan Administration Network Inc.October 2012 to December 2012Escrow Assistant (temporary assignment)
Sacramento, CA
  • Provided support to the Escrow Department by assisting with customer service and administrative duties related to escrow closings
  • Prepared over 100 files daily which made a 20% increase production for reviewed final documents closing
  • Organized the complete disbursements and follow up with all escrow transactions
  • Communicates requirements and other information to clients and third parties including Title exceptions.
  • Interprets and prepares all documents require for closing transactions.
Adecco Employment servicesMay 2012 to August 2012Loan Modification Processor / Customer Service Agent
Sacramento, CA
  • Managed more complex levels of transactions with limited supervision to complete daily tasks and duties
  • Ability to follow and execute policies, procedures, and protocol
  • Executed 100 outbound calls daily to delinquent borrowers who were in foreclosure to create solutions 
  • Ordered appraisals, title reports and loan subordinations
  • QA & QC final escrow documents
  • Monitored and completed 100 or more accountants on a daily bases
  • Created solutions for borrowers to qualify for lower interest rates and monthly payments
HOMEQ ServicingJune 2004 to October 2010Loan Modification Specialist / Collection Negotiator/ Skip Tracer/ Customer Service Agent
North Highlands, CA
  • Ensure quality service and effective, efficient operational support for the assigned area's internal business partners and/or external customers/clients
  • Negotiated with third parties; borrowers to improve quality of service and resolve complaints
  • Consistently accomplished multiple tasks under pressure to achieve project completion and client satisfaction
  • Made 75-100 daily outbound calls to delinquent borrowers to create solutions 
  • Answered 100 or more customer incoming calls, treating each person with respect and provided information
  • Updated system accounts, data entry, performed special projects, and general office duties 
  • Many Achievement Awards for the most loans modified in a month
Washington Mutual Bank FAJune 2002 to January 2004Senior Loan Processor / Customer Service Professional
Windsor, CA
  • Performed all phases of processing Conventional, FHA and VA mortgage loans,in a timely manner 
  • Processed loan packages to meet investor, and Washington Mutual Bank guidelines
  • Insures loan packages are accurate and compliant with State and Federal Regulations
  • Worked closely with Underwriters, Loan Officers and Closers
  • Monitors and maintains pipeline of 100 loans at all times, ordering, tracking & reviewing appraisals,analyzed client credit reports, including the completed loan packages before submission
  • Provided clients with updated status as needed or requested
  • Many Achievement Awards for the most loans proceed in a month
Education
SACRAMENTO CITY COLLEGE2016Associate of Science: Accounting /BusinessSacramento, California, SacramentoAccounting /Business
HEALD BUSINESS COLLEGE2012Business / AccountingRoseville, California, SacramentoBusiness / Accounting
Skills
Accountants Payable/Receivable, Administrative Duties, Making Appointments,  Client Relations, Cold Calling, Computer Proficient, Problem Solving, Credit and Collections, Catalog, Closing, Credit, Client Customer Service, Data Entry, Database, Documentation, Escrow Analysis, Fax Machine, Financial Forms, General Office Duties, Mail, Microsoft Office Access, Monitors, Mortgage Loans, Multi-Task, Needs Analysis, Office Machines, PeopleSoft, Copier, Policies, Problem Solving, Processes, Progress, Quality Analysis, Quality Control, Receiving, Register Workshops, Multiple Phone Lines
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Sacramento City College
  • Loan Administration Network Inc.
  • Adecco Employment services
  • HOMEQ Servicing
  • Washington Mutual Bank FA

School Attended

  • SACRAMENTO CITY COLLEGE
  • HEALD BUSINESS COLLEGE

Job Titles Held:

  • Financial Aid Clerk 1
  • Administration & Records
  • Escrow Assistant (temporary assignment)
  • Loan Modification Processor / Customer Service Agent
  • Loan Modification Specialist / Collection Negotiator/ Skip Tracer/ Customer Service Agent
  • Senior Loan Processor / Customer Service Professional

Degrees

  • Associate of Science : Accounting /Business
    Business / Accounting

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