Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Financial Aid Officer with 10 years of experience in Student Counseling and Verification Process. Successful at reviewing accounts and detail-oriented office administration. Adept at providing accurate records in fast-paced environment and complex problem solving.
Skills
Federal Student Aid policies
Student advisement
FAFSA requirements
Financial aid applications
Verification processes
Accuracy verification
Problem resolution
MS Office 365
Office administration
Loan and grant knowledge
Financial aid disbursement
Financial aid package guidance
Eligibility guidelines
Student support
Data verification
Customer service
Regulatory understanding
Work History
02/2017 to 11/2019Financial Aid AssistantSouth Dakota Board Of Regents | Sioux Falls, SD,
Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records.
Double checked documentation of students applying for grants and loans.
Assisted students and families in filling out financial aid applications.
Contacted families and students about the status on their record (including disbursement).
Kept physical files and digitized records organized for easy updating and retrieval by authorized personnel.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Scheduled appointments for students to complete the verification process.
Sent reminders through phone, emails and by letters.
Received and routed correspondence to correct departments and staff members.
Kept reception area clean and neat to give visitors positive first impression.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Drafted documents to support business objectives and growth.
Edited documents to keep all company materials free of grammar errors.
Informed and supported business leaders through consistent communication and administrative support duties.
06/2015 to 02/2017Financial Aid OfficerUniversity Of California | Los Angeles, CA,
Helped students complete physical and electronic paperwork such as FAFSA.
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Provided financial aid counseling to enrolled and prospective students.
Represented financial aid office at group meetings with high school students and parents.
Communicated with prospective students to illustrate available financial aid opportunities.
Counseled students and parents about financial aid options and program details.
Performed needs analysis of applications & accounting for financial information.
Monitored financial aid award notices through Oracle Banner & Ellucian Banner.
Complied with all financial aid guidelines and regulations, including state and federal requirements.
Processed federal financial aid verifications based on established guidelines.
Advised students in making academic decisions, including details regarding registration and billing.
Collaborated with admissions department to facilitate application verification and completion.
10/2009 to 06/2015Financial Aid AssistantSouth Dakota Board Of Regents | Pierre, SD,
Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records.
Double checked documentation of students applying for loans.
Assisted students and families in filling out financial aid applications.
Contacted families and students about late payments and account statements.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Kept physical files and digitized records organized for easy updating and retrieval by authorized personnel.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept reception area clean and neat to give visitors positive first impression.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
08/2008 to 12/2008Internship StudentAntonio S. Pedreira Junior High School | City, STATE,
Kept record for employee and company documents to optimize operations.
Managed office inventory by restocking supplies .
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Received and routed business correspondence to correct departments and staff members.
Transferred and directed phone calls, guests and mail to correct staff members.
Assisted coworkers and staff members with special tasks on daily basis.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Completed forms, reports, logs and records to quickly handle all documentation for the Principal.
Education
Expected in 11/2019Master of Science | Cellular And Molecular BiologyUniversidad Interamericana De Puerto Rico, Aguadilla, PR, GPA:
Majored in Molecular Biotechnology
Expected in 06/2015Bachelor of Arts | Secondary EducationInteramerican University of Puerto Rico, Aguadilla, PR, GPA:
Majored in Teaching Biology
Graduated summa cum laude
Member of Honor Program Association
Elected to President for Honor Program Association in 2012
Expected in 06/2009High School Diploma | Catalina Morales De Flores High School, Moca, GPA:
Four years-specialized diploma in Administrative Assistant
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