Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Financial Aid Officer with 10 years of experience in Student Counseling and Verification Process. Successful at reviewing accounts and detail-oriented office administration. Adept at providing accurate records in fast-paced environment and complex problem solving.

Skills
  • Federal Student Aid policies
  • Student advisement
  • FAFSA requirements
  • Financial aid applications
  • Verification processes
  • Accuracy verification
  • Problem resolution
  • MS Office 365
  • Office administration
  • Loan and grant knowledge
  • Financial aid disbursement
  • Financial aid package guidance
  • Eligibility guidelines
  • Student support
  • Data verification
  • Customer service
  • Regulatory understanding
Work History
02/2017 to 11/2019 Financial Aid Assistant South Dakota Board Of Regents | Sioux Falls, SD,
  • Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records.
  • Double checked documentation of students applying for grants and loans.
  • Assisted students and families in filling out financial aid applications.
  • Contacted families and students about the status on their record (including disbursement).
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized personnel.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Scheduled appointments for students to complete the verification process.
  • Sent reminders through phone, emails and by letters.
  • Received and routed correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Drafted documents to support business objectives and growth.
  • Edited documents to keep all company materials free of grammar errors.
  • Informed and supported business leaders through consistent communication and administrative support duties.
06/2015 to 02/2017 Financial Aid Officer University Of California | Los Angeles, CA,
  • Helped students complete physical and electronic paperwork such as FAFSA.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Represented financial aid office at group meetings with high school students and parents.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Counseled students and parents about financial aid options and program details.
  • Performed needs analysis of applications & accounting for financial information.
  • Monitored financial aid award notices through Oracle Banner & Ellucian Banner.
  • Complied with all financial aid guidelines and regulations, including state and federal requirements.
  • Processed federal financial aid verifications based on established guidelines.
  • Advised students in making academic decisions, including details regarding registration and billing.
  • Collaborated with admissions department to facilitate application verification and completion.
10/2009 to 06/2015 Financial Aid Assistant South Dakota Board Of Regents | Pierre, SD,
  • Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records.
  • Double checked documentation of students applying for loans.
  • Assisted students and families in filling out financial aid applications.
  • Contacted families and students about late payments and account statements.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized personnel.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
08/2008 to 12/2008 Internship Student Antonio S. Pedreira Junior High School | City, STATE,
  • Kept record for employee and company documents to optimize operations.
  • Managed office inventory by restocking supplies .
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Received and routed business correspondence to correct departments and staff members.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Completed forms, reports, logs and records to quickly handle all documentation for the Principal.
Education
Expected in 11/2019 Master of Science | Cellular And Molecular Biology Universidad Interamericana De Puerto Rico, Aguadilla, PR, GPA:
  • Majored in Molecular Biotechnology
Expected in 06/2015 Bachelor of Arts | Secondary Education Interamerican University of Puerto Rico, Aguadilla, PR, GPA:
  • Majored in Teaching Biology
  • Graduated summa cum laude
  • Member of Honor Program Association
  • Elected to President for Honor Program Association in 2012
Expected in 06/2009 High School Diploma | Catalina Morales De Flores High School, Moca, GPA:
  • Four years-specialized diploma in Administrative Assistant

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Resume Overview

School Attended

  • Universidad Interamericana De Puerto Rico
  • Interamerican University of Puerto Rico
  • Catalina Morales De Flores High School

Job Titles Held:

  • Financial Aid Assistant
  • Financial Aid Officer
  • Financial Aid Assistant
  • Internship Student

Degrees

  • Master of Science
  • Bachelor of Arts
  • High School Diploma

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