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financial aid administrator resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the Education industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Student assistance
  • Eligibility limitations
  • Repayment procedures
  • Regulatory requirements
  • Application processes
  • Tuition support
  • Administrative abilities
Experience
01/2018 to Current Financial Aid Administrator Strategic Education, Inc. | Jackson, MS,
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Received and posted payments to loan accounts.
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process.
  • Used Financial Aid Software to track award notices.
  • Processed financial aid documents and completed basic verification of information.
  • Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy using computer system to complete eligibility screening.
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid.
  • Audited student files to confirm accuracy and completion according to defined guidelines.
  • Assisted students in understanding academic application processes, admissions requirements and financial aid options.
02/2015 to 12/2017 Administrative Assistant Wastequip | Lakeland, FL,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Maintained inventory in supply closet to prevent shortages.
  • Directed customer communication to appropriate department personnel.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
11/2012 to 01/2015 Waitress Cache Creek Casino Resort | Brooks, CA,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Minimized customer wait times by taking and filling large volume of orders each day.
Education and Training
Expected in 11/2011 to to High School Diploma | Magnolia High School, Magnolia, TX GPA:
Expected in to to Associate of Applied Science | Construction Management San Jacinto College District, Pasadena, TX, GPA:
Accomplishments
  • Reporting - Maintained status reports to provide management with updated information for client projects.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Activities and Honors
  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)
  • Customer Service Institute of America
  • National Customer Service Association
Certifications
  • Leadership Essentials Certificate
  • Customer Service Representative Certificate
  • Microsoft Office Specialist (MOS)

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Resume Overview

School Attended

  • Magnolia High School
  • San Jacinto College District

Job Titles Held:

  • Financial Aid Administrator
  • Administrative Assistant
  • Waitress

Degrees

  • High School Diploma
  • Associate of Applied Science

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