Personable and dedicated Customer Service Representative with extensive experience in the Education industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Student assistance
Eligibility limitations
Repayment procedures
Regulatory requirements
Application processes
Tuition support
Administrative abilities
Education and Training
Magnolia High SchoolMagnolia, TXExpected in 11/2011 – –High School Diploma: - GPA:
San Jacinto College DistrictPasadena, TX, Expected in – –Associate of Applied Science:Construction Management - GPA:
Certifications
Leadership Essentials Certificate
Customer Service Representative Certificate
Microsoft Office Specialist (MOS)
Experience
Strategic Education, Inc. - Financial Aid Administrator Jackson, MS, 01/2018 - Current
Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Provided one-on-one counseling to students regarding financial aid program options and requirements.
Received and posted payments to loan accounts.
Gave workshop and other group presentations to inform students of options and educate on financial aid process.
Used Financial Aid Software to track award notices.
Processed financial aid documents and completed basic verification of information.
Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy using computer system to complete eligibility screening.
Demonstrated understanding of and adherence to federal and state regulations for financial aid.
Audited student files to confirm accuracy and completion according to defined guidelines.
Assisted students in understanding academic application processes, admissions requirements and financial aid options.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Maintained inventory in supply closet to prevent shortages.
Directed customer communication to appropriate department personnel.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Cache Creek Casino Resort - Waitress Brooks, CA, 11/2012 - 01/2015
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Minimized customer wait times by taking and filling large volume of orders each day.
Accomplishments
Reporting - Maintained status reports to provide management with updated information for client projects.
Increased office organization by developing more efficient filing system and customer database protocols.
Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Activities and Honors
Member, Alumni Association
Member, Small Business Association (2008 - present)
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