Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid literacy and processes and bringing over 30 years of related experience.
Skills
Proven ability to develop and present information in a meaningful and energizing manner
Solid communication and relationship-building skills
Excellent organizational skills
Customer service-focused
Experience
Financial Aid Administrator, 08/2012 - Current Strategic Education, Inc. – Macon, GA,
Design, coordinate and organize Financial Aid Outreach events for the department.
Provide one-on-one counseling and group presentations to high school and college students and families regarding financial aid program options and requirements.
Assist with completion of documentation such as FAFSA paperwork, answer questions and deliver key information in a timely manner.
Coordinate the Federal Work-Study Program working closely with eligible students to provide meaningful job opportunities and experiences for students.
Design, coordinate and provide training for all Work-Study employers (on and off campus). Maintain positive communications in order to develop strong working relationships.
Cultivate partnerships with off-campus non-profit agencies to meet program requirements for Work-Study employment located in the community.
Counsel students and parents regarding financial planning and money management (e.g. paying for current cost of attendance, planning for study abroad, etc.).
Identify and use technological resources and communication systems to effectively reach students to create awareness and understanding of financial literacy.
Administrative Assistant, 08/2009 - 08/2012 Bnp Paribas – Beach, ND,
Accurately and effectively implemented and evaluated a variety of assessment results using informal and formal assessment tools for improving services and providing support for students living on campus.
Organized and implemented recruitment efforts to secure and maintain 30-40 faculty mentors in the Faculty In Residence Education program on an annual basis.
Organized, promoted and delivered successful faculty mentor training sessions for the Faculty in Residence Education (FIRE) program.
Developed and produced the department's monthly newsletter and various promotional materials for the Living-Learning Program.
Used positive verbal and written communications as well as provided excellent customer service to effectively serve diverse student populations seeking housing.
Supported the Living-Learning Program by providing administrative and programmatic assistance and tasks.
Served students by helping them successfully transition to NDSU and to persist to graduation. This position was created following the completion of the three-year Bush Foundation grant entitled "Building a Caring Community of Leaders and Problem Solvers (CCLP).
Doubled the number of faculty involved with the Living-Learning Program within two years.
Developed, published and distributed the Living-Learning Program paper in collaboration with the director, associate director and assistant director.
Managed multiple communication systems between staff, students and faculty using Blackboard Organizations.
Designed and implemented Blackboard training for student staff and program affiliates.
Provided supervision of student tutors in the ACE tutoring center.
Administrative Coordinator, 01/2003 - 06/2006 NDSU Office Of Provost & VP For Academic Affairs – City, STATE,
Managed all aspects of the grant fund financials (created monthly and annual reports to maintain compliance with grant regulations; monitored spending and created year-end reports for the University; responsible for all accounts payable transactions including stipends, payroll, and project expenses).
Advertised the program to all incoming first-year students, managed the participant selection process, arranged core program coursework for all program participants, and monitored student progress. Worked closely with academic support programs on behalf of in need.
Successfully secured and monitored academic support and program services for student participants (student participant populations grew from 100 to 200 to nearly 400 students within three years).
Successfully developed and promoted student success workshops in conjunction with CCLP team members.
Developed and provided training for, and supervised, multiple student mentors.
Actively collaborated with team members to compile data and compose reports required by the Bush Foundation and North Dakota State University in order to complete and submit data according to deadlines.
Education and Training
Bachelor of Science: Management, Expected in 04/2005 - University of Mary - Bismarck, ND, GPA:
Magna Cum laude graduate
Accomplishments
Consistently maintained high satisfaction ratings with students, families, co-workers and Work-Study employers.
Served the needs of students and families of the NDSU community for over 30 years.
Activities and Honors
Volunteer member of the Barnesville Area Helpers serving the needs of elderly population within the community
Proud volunteer and active fundraiser for the National Multiple Sclerosis Society since 2009
Honorary Member of National Residence Hall Honorary for Outstanding Contributions, NRHH Chapter, North Dakota State University (2012)
Support Staff Service Award for Outstanding Service (2010) Upper Midwest Region-Association of College and University Housing Officers
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