Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Known for punctuality, good customer service, and a positive attitude.
Skills
EMR / EHR
Medical office administration
Inventory and Supply Management
Insurance claims
Medical Billing and Coding
Patient-focused care
Compiling data
Computer proficiency
Written Communication
Data management
Organization and Time management
Regulatory requirements
Customer service-focused
Tuition support
Student assistance
Experience
Financial Aid Administrator, 05/2021 - Current Strategic Education, Inc. – Miramar, FL,
Acting as the central point of contact for students seeking eligibility information with respect to financial support.
Reports directly to Executive and Associate Directors of financial Aid, and to the Financial Aid Operations Manager.
Demons understanding of and adherence to federal and state regulations for financial aid.
Assisted students in understanding academic application processes, admissions requirements and financial aid options.
Liaised with students and admission department to facilitate documentation and application processing.
Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Experience using Campus Nexus software.
Determining Student eligibility and resolving 'C' Code flags on ISIR reports by collecting pertinent documentation for our files.
Medical Assistant, 07/2020 - 11/2021 Waterbury Hospital – Watertown, CT,
Greeted, checked-in, and checked-out approximately 40+ patients per week, scheduling appointments, collecting payments, and processing paperwork for patients.
Assembled patient electronic charts according to practice protocol, overseeing photo management for patient charting, and processing all computer documentation of patient records.
Presided over set-up, clean up and assisted physician with procedures, such as PRP's, Liposuction, and wound care management. Obtaining solid knowledge base for all office products, procedures and treatments provided.
Assisted Patient Educators and Coordinators by issuing prescriptions, submitting reservations for procedures, collecting balances, and delivering preoperative instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Taught patients about medications, procedures and care plan instructions.
Sanitized, restocked and organized exam rooms and medical equipment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Gathered forms to collect patient information for billing and insurance filing.
Called and faxed pharmacies to submit prescriptions and refills.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Verified appropriate lab couriers picked up collected lab specimens.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Compiled necessary documents for surgical billing packages. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Completed clinical procedures and gathered patient data for interpretation by physician.
Prepared term life insurance applications as well as universal and whole life applications for clients. Submitted Life insurance applications to 30+ insurance carriers, and maintained all clientele case files.
Maintained constant contact with clients, brokers and carriers. Developing great working rapport with General Agency (GA). Following-up on client applications and outstanding underwriting requirements processed and reviewed by GA.
Input data into Smart Office and ACT! Software, as well as maintained Excel spreadsheets and Word files. Prepared in-house reports to generate new business, collaborated on Marketing campaigns, and new business and health insurance projects.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Observed strict procedures to protect sensitive patient information, including medical records and payment data.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Developed and maintained courteous and effective working relationships.
Child Support Caseworker, 11/2007 - 12/2015 Maximus, Inc. – Wichita, KS,
Researched case information, identified problems, established facts and drew valid conclusions to complex inter-governmental cases. Maintained caseload of 30+ interstate and intrastate child support cases.
Answered and addressed telephone inquiries from public, clients, and other court agencies, entering and receiving information on statewide child support system, PACSES.
Responsible for processing of incoming and outgoing registrations of child support orders. Was responsible for ensuring healthy, positive working rapport with clients, private agencies and multiple jurisdictions, territories, and countries.
Composed correspondences to clients, other court offices, and agencies. Assisted with success of assigned special projects and "pilot" programs, ranging in two projects and programs, per Calendar Year.
Developed rapport to create safe and trusting environment for clients.
Documented data and completed accurate updates to case records.
Interviewed individuals and families to assess needs and provide informational resources.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education and Training
: Massage Therapy Certificate, Expected in 06/2002 - The Professional School Of Massage - Langhorne, PA, GPA:
: PenncoPenndelPenndelMedical Assistant Certificate, Expected in 06/1997 - Delaware Valley Academy Of Medical And Dental Assistants - Philadelphia, PA GPA:
: Reiki Master , Expected in 04/2016 - The Prancing Peacock - Yardley, PA, GPA:
Diploma: , Expected in 06/1996 - BENSALEM TOWNSHIP HIGH SCHOOL - , GPA:
: Liberal Arts- Emphasis On Nursing, Expected in - Bucks County Community College - Newtown, PA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Strong Summary
Target Job
Typos
Resume Overview
School Attended
The Professional School Of Massage
Delaware Valley Academy Of Medical And Dental Assistants
