financial aid administrator resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Known for punctuality, good customer service, and a positive attitude.

  • EMR / EHR
  • Medical office administration
  • Inventory and Supply Management
  • Insurance claims
  • Medical Billing and Coding
  • Patient-focused care
  • Compiling data
  • Computer proficiency
  • Written Communication
  • Data management
  • Organization and Time management
  • Regulatory requirements
  • Customer service-focused
  • Tuition support
  • Student assistance
Financial Aid Administrator, 05/2021 - Current
Strategic Education, Inc. Miramar, FL,
  • Acting as the central point of contact for students seeking eligibility information with respect to financial support.
  • Reports directly to Executive and Associate Directors of financial Aid, and to the Financial Aid Operations Manager.
  • Demons understanding of and adherence to federal and state regulations for financial aid.
  • Assisted students in understanding academic application processes, admissions requirements and financial aid options.
  • Liaised with students and admission department to facilitate documentation and application processing.
  • Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Experience using Campus Nexus software.
  • Determining Student eligibility and resolving 'C' Code flags on ISIR reports by collecting pertinent documentation for our files.
Medical Assistant, 07/2020 - 11/2021
Waterbury Hospital Watertown, CT,
  • Greeted, checked-in, and checked-out approximately 40+ patients per week, scheduling appointments, collecting payments, and processing paperwork for patients.
  • Assembled patient electronic charts according to practice protocol, overseeing photo management for patient charting, and processing all computer documentation of patient records.
  • Presided over set-up, clean up and assisted physician with procedures, such as PRP's, Liposuction, and wound care management. Obtaining solid knowledge base for all office products, procedures and treatments provided.
  • Assisted Patient Educators and Coordinators by issuing prescriptions, submitting reservations for procedures, collecting balances, and delivering preoperative instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Taught patients about medications, procedures and care plan instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Gathered forms to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Compiled necessary documents for surgical billing packages. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
Insurance Administrator, 12/2016 - 07/2020
Orthofix Inc Lewisville, TX,
  • Prepared term life insurance applications as well as universal and whole life applications for clients. Submitted Life insurance applications to 30+ insurance carriers, and maintained all clientele case files.
  • Maintained constant contact with clients, brokers and carriers. Developing great working rapport with General Agency (GA). Following-up on client applications and outstanding underwriting requirements processed and reviewed by GA.
  • Input data into Smart Office and ACT! Software, as well as maintained Excel spreadsheets and Word files. Prepared in-house reports to generate new business, collaborated on Marketing campaigns, and new business and health insurance projects.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and maintained courteous and effective working relationships.
Child Support Caseworker, 11/2007 - 12/2015
Maximus, Inc. Wichita, KS,
  • Researched case information, identified problems, established facts and drew valid conclusions to complex inter-governmental cases. Maintained caseload of 30+ interstate and intrastate child support cases.
  • Answered and addressed telephone inquiries from public, clients, and other court agencies, entering and receiving information on statewide child support system, PACSES.
  • Responsible for processing of incoming and outgoing registrations of child support orders. Was responsible for ensuring healthy, positive working rapport with clients, private agencies and multiple jurisdictions, territories, and countries.
  • Composed correspondences to clients, other court offices, and agencies. Assisted with success of assigned special projects and "pilot" programs, ranging in two projects and programs, per Calendar Year.
  • Developed rapport to create safe and trusting environment for clients.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education and Training
: Massage Therapy Certificate, Expected in 06/2002
The Professional School Of Massage - Langhorne, PA,
Status -
: PenncoPenndelPenndelMedical Assistant Certificate, Expected in 06/1997
Delaware Valley Academy Of Medical And Dental Assistants - Philadelphia, PA
Status -
: Reiki Master , Expected in 04/2016
The Prancing Peacock - Yardley, PA,
Status -
Diploma: , Expected in 06/1996
Status -
: Liberal Arts- Emphasis On Nursing, Expected in
Bucks County Community College - Newtown, PA,
Status -
  • Good Clinical Practice, NIDA- Issued October 2020

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Resume Overview

School Attended

  • The Professional School Of Massage
  • Delaware Valley Academy Of Medical And Dental Assistants
  • The Prancing Peacock
  • Bucks County Community College

Job Titles Held:

  • Financial Aid Administrator
  • Medical Assistant
  • Insurance Administrator
  • Child Support Caseworker


  • Diploma
  • Some College (No Degree)

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