Financial Advisor Trainee Resume Example

• Responsible for daily office administration, client service, account processing, business development, and self development.
• Maintained accurate records and up-to-date literature in accordance with audit and regulatory guidelines.
• Helped to build and maintain quality relationships with clients.
• Provided timely responses to client inquiries.
• Scheduled and confirmed client appointments.
• Processed deposits and account transactions.
• Completed outgoing client correspondence and direct mail marketing programs.
• Completed account/product applications and paperwork (on-line and via paper) as allowed by industry regulations.
• Responsible for updating prospect and client data records.
• Assisted with planning seminars and office open houses.
• Prepared a variety of reports for client appointments.

• Responsible for supporting the Regional Leader and Region with administration, coordinating communication, and meeting/event planning.
• Supported the regions understanding of new systems, processes, and procedures.
• Defined and helped to implement best practices for time management, business development, client service excellence and branch team effectiveness.
• Responsible for all aspects of daily office administration, client service, account processing, business development, and self development.

• Conducted evening and weekend computer training classes for area businesses and the general community.
• Classes were comprised of 6-15 students including introductory, intermediate and advanced skill levels.
• Curriculum included all Microsoft Office applications, Windows XP, QuickBooks, and Photoshop.
• Responsible for student skill evaluation and grading.

Principal Annuity Products 

• Supported customers as well as internal and external registered representatives with all aspects of annuity products from pre-sale through annuitization.
• Assisted with form completion, financial transactions, tax regulation, annuitization illustrations, and general contract information.

Principal Mutual Funds 

• Serviced qualified and non-qualified mutual fund accounts including individual investment products and employer sponsored plans.
• Assisted shareholders and registered representatives with all aspects of accounts including tax regulation, financial transactions, and compliance.
• Provided training to investment specialists who were added to the mutual funds service team in the Grand Island Office.
• Recipient of Pride of Princor Award for service excellence.

Principal Pension Products 

• Assisted retirement plan participants and plan sponsors with qualified and non-qualified pension contracts.
• Educated customers in regard to plan guidelines, investment products, and tax regulations.
• Mentored newly-hired investment specialists.

PM Supervisor 

• Supervised team of telemarketing sales specialists in an outbound call facility.
• Responsible for all aspects of operation including general supervision, education, performance evaluation, and disciplinary action.
• Duties also included the completion of nightly team production reports used to evaluate service and efficiency levels.

Shift Manager 

• Responsible for the operation of varying evening shifts, and the regular Saturday shift of the call facility.
• Duties included the supervision of my regular team of representatives as well as all other specialists and supervisors in the sales center.
• Also responsible for the evaluation of available call leads with regard to scheduled staff; training on and implementation of new sales programs; resolution of technical system issues; and completion of facility end-of-day production reports for evaluation by case managers and clients.