Passionate about customer service and enthusiastic about promoting a positive guest experience. Successfully assisted guests with
questions and problems in person and via telephone in a professional manner. Reliable team player and strong communicator.
Filler (Hostess)/Food Runner/Server/Expo05/2015 to CurrentThe Cheesecake FactoryGlendale, CA
Welcome each guest with a warm greeting and input party information into the computer seating system
Escort guests to their table while engaging in friendly conversation to ensure each one has a great experience from the moment they walk in
Fulfill team leader duties as a filler, instruct other hosts regarding thier shift duties
Decide table wait time based on the current capacity of the restaurant to ensure that guests are seated within the estimated time given
Accommodate guests' table preferences
Deliver the food to each guest and assist them with anything they need to accommodate their meal such as condiments and refills Assist the servers when they are overwhelmed with many tasks to help us provide greater customer service
provide excellent and attentive service to each guest
technical duties include taking the order,communicating with the kitchen to ensure accuracy, and being available for all guest needs during their dining experience
Managing the line cooks during service
communicating with the servers, managers, and line cooks to prevent mistakes from happening, ensuring all food allergies are being accounted for, and everyone is exercising correct kitchen sanitation and safety methods
Hostess/Server04/2015 to 07/2016Star CafeMontrose, CA
Took telephone orders for both delivery and pick up using a POS system and packaged the takeout and delivery orders.
Managed all cash handling and credit card transactions and verified cash drawer against the day's receipts.
Provided professional, friendly and engaging service.
Greeted tables, Explained menu items and made recommendations upon request, and took orders Delivered food in a timely manner and consistently monitored tables to ensure guest satisfaction.
Education and Training
Bachelor of Science: Math Hospitality Management03/2015University of CaliforniaRiverside, CAMath Hospitality Management
Bachelor of Science: Hospitality Management June 2018California Polytechnic State University at PomonaPomona, CA
07/2016Glendale Community CollegeGlendale, CA
committed team player
thrives in fast pace environment
strong communication skills
quick problem solver
Activities and Honors
National Society of Minorities in Hospitality 2016-current
network with major brands in the hospitality industry and other chapters in the country