Seasoned Customer Service Representative and Leader with expertise in handling irregular Operations, dealing with distressed Customers, and great communication skills with numerous departments and Passengers. Offering excellent Customer Service for 25 years between the restaurant and airline industry.
Successful at building Customer loyalty by engaging guests during their visit by providing exceptional Customer Service at all times. Working at a high-energy level to ensure Customers get their needs met in a timely, efficient manner while remaining compliant with all Company policies and procedures.
Knowledgeable Team Leader skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch proactive planner and organizer. Skilled Supervisor offering proven leadership by consistently empowering employees to improve performance and increase Customer satisfaction through training and mentoring. Resourceful and forward-thinking in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Southwest Airlines Flight Attendant-Las Vegas
J oseph Johnson
Customer Service Manager-Southwest Airlines-Oakland
Manager of Ramp and Operations-Southwest Airlines-San Diego
Station Admin-Southwest Airlines-Oakland
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