Field Technician Supervisor Resume Example
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FIELD TECHNICIAN SUPERVISOR
Summary
Results-focused Field Supervisor with exemplary time management and organizational skills. Motivating leader with history of building and managing Service Technician and dispatch teams. Proficient in leveraging service technical knowledge, identifying issues, and integrating service technical solutions to deliver quality work with attention to customer needs. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
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Experience
Johnson Controls, Inc. | Round Rock , TXField Technician Supervisor04/2011 - 02/2020
- Supervised and monitored daily performance of 30+ Service Technicians and 8 Dispatchers .
- Eliminated process discrepancies, implemented continuous improvements for scheduling procedures across multiple client calendars.
- Trained 8 dispatchers on accurate triaging and dispatching procedures while personally handling 200+ daily calls.
- Automated document coordination to manage flow for technical manuals.
- Performed annual and preventive service maintenance on all systems.
- Provided quality control and eliminated downtime to maximize revenue.
- Reduced process gaps by effectively training Technicians and Dispatchers on equipment usage best practices.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Troubleshoot and diagnosed systems using speed, ping and related tests.
- Provided guidance to Service Technicians work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Anticipated and analyzed common connectivity workflow problems.
- Handled customer escalations and answered normal and after-hours service calls.
- Troubleshooted Installed, set up and repaired devices and system components.
- Established and modified cable network at residential homes and commercial businesses.
- Provided senior technical support to both in-house staff and user departments for all network applications.
- Improved rate of resolved trouble tickets by implementing best practices.
- Directed schedule of weekly projects and anticipated timeline for milestones and completion dates.
Firetronics Inc. | City , STATEFire Installer and Inspector Technician07/2010 - 04/2011
- Installed fire alarm panels and devices and programmed equipment.
- Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Instructed customers on device's proper use and maintenance.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Installed, tested and repaired fire alarm and control systems for commercial and residential projects.
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
- Attained skill in installation of fire alarm and control systems for commercial and residential facilities.
- Monitored contractor adherence to quality standards and plan requirements.
- Mentored junior team members, providing guidance on proper techniques and safety.
- Collaborated with staff engineers to optimize product testing processes.
Miller Electric | City , STATEFire Alarm Installation Service Technician02/2008 - 05/2010
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Inputted information from customer calls and onsite service visits.
- Installed, tested and repaired fire alarm and control systems for commercial and residential projects.
- Installed fire alarm panels and devices and programmed equipment.
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
- Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
Tri-City Electric Co | City , STATEFire Alarm Technician06/2005 - 01/2008
- Monitored contractor adherence to quality standards and plan requirements.
- Planned work and determined appropriate tools and equipment.
- Completed indoor and outdoor residential and commercial construction projects.
- Oiled and cleaned machines and added coolant to machine reservoirs.
- Supported asset transfers, lender and equity requests, and audit inquiries.
- Negotiated contracts with vendors to achieve optimal performance within budget parameters.
- Evaluated architectural plans and consulted with clients to gain deep understanding of project scope and objectives.
- Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner.
- Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
- Applied changes requested by designers, owners or inspectors to optimize work.
- Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
- Installed fire alarm panels and devices and programmed equipment.
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Conducted inspections of buildings, equipment and grounds for deficiencies, including potential health, safety and code violations.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.
- Managed work with little supervision.
- Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
- Conducted site pre-inspections and coordinated post-construction audits.
- Installed, tested and repaired fire alarm and control systems for commercial and residential projects.
- Collaborated with staff engineers to optimize product testing processes.
Education and Training
Computer Tech | CityAssociate of Science in Computer And Information Sciences05/1999
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Resume Overview
School Attended
- Computer Tech
Job Titles Held:
- Field Technician Supervisor
- Fire Installer and Inspector Technician
- Fire Alarm Installation Service Technician
- Fire Alarm Technician
Degrees
- Associate of Science in Computer And Information Sciences
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