Proven ability to successfully lead, manage, and coach teams. Dedicated to drive company adoption of common infrastructure to support growing profits via revenue growth, improved efficiency and cost avoidance. I possess a solid mix of technical and business acumen and ability to wear multiple hats successfully. I am adept at communicating with key stakeholders in assessing priorities and needs. I have demonstrated ability to meet deadlines, deal with multiple demands, distractions and interruptions
Team building expertise Dispatch Management
Schedule management Motivational leadership style
Problem resolution Productivity improvement specialist
Employee training and development Excellent problem solving skills
Ability to read and interpret safety rules, operating Strong organizational skills
and maintenance instructions, and procedure
manuals 12 plus years of Leadership and Installation experience
Excellent problem solving and relationship building skills.
MS Office "power-user" with additional proficiencies in assorted databases
MASTECJune 2013 to CurrentField Technician Supervisor Fredericksburg, VA
Managed team of 20 Installation Technicians.
Developed and implemented solutions in a timely manner.
Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
Served as mentor to junior team members.
MASTECJuly 2010 to June 2013Lead Service Technician Columbia, SC
Installed satellite TV systems in residences and businesses.
Ran diagnostic tests to verify functionality of equipment.
Consistent Top Performer.
Responded to corrective maintenance requests in a timely manner.
WALSH ELECTRICJanuary 2008 to June 2009Commercial Technician Yorktown, VA
Laid out raceways and installed devices for fire alarm systems.
Conducted functional tests for fire alarm systems.
Assisted journeyman electrician with installation, repairs and maintenance of electrical systems.
Wired outlets, connected circuits and breakers and replaced fuses and fuse boxes.
SIGHTS AND SOUNDSNovember 2007 to January 2008Custom Installation Technician Williamsburg, VT
Installed custom commercial and residential audio video installation.
Handled custom wiring and consulting for high definition televisions, satellites, and sound systems.
Installed coax cables inside residences.
Explained company offerings to promote products and services to clients.
Mounted and fastened control panels, sensors and video cameras.
Disassembled broken and defective equipment to facilitate repair.
Incorporates principles of teamwork with all organizational levels in the resolution, completion and follow-up of Knowledge, skills and ability to perform Dispatch Management, Technical Support, Reporting, Service and.
DIRECT4UJanuary 2004 to March 2006Service Technician Chesapeake, VA
Install satellite systems while delivering stellar service.
Preform projects and tasks as assigned.
providing mentoring of team members of varying levels of experience.
MSC COMMUNICATIONSInstallation Supervisor Chesapeake, VA
Ensured they produced quality installations.
Handled all administrative duties in a responsible and timely matter.
Prioritizing to drive task and project completion.
Education and Training
Thomas Nelson CommunitySOCIAL SCIENCE SOCIAL SCIENCEHampton, VASocial Science 24 credit hours SOCIAL SCIENCE SOCIAL SCIENCE
Mott Community CollegeFlint, MI22 Credit hours towards Social Science Social Science
administrative duties, audio, cables, consulting, continuous improvement, Credit, clients, databases, electrical systems, electrician, Employee training, functional, Team building, Leadership, meetings, mentor, mentoring, MS Office, Strong organizational skills, organizational, cameras, problem solving, Problem resolution, problem solving skills, quality, read, relationship building, repairs, Reporting, safety, sound, teamwork, Technical Support, TV, video, wiring
Awards *Top Technician April 2012 *TLC Award Winner Oct 2012