LiveCareer-Resume

field technician resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Years of experience in proactive administrative support and energetic team leadership and motivation as a general manager. Extensive experience in developing and implementing organizational goal planning. Including; action plans for promoting efficient interdepartmental coordination and developing streamlined workflows. Working experience as a field technician and in Upper Management. Adept in task delegation and conflict resolution.

Skills
  • Network Administration
  • Training and Development
  • Financial Oversight
  • Public Speaking
  • Reporting and Documentation
  • Administrative Management
  • Scheduling and Calendar Management
  • Event Coordination
  • Inventory and Supply Oversight
  • Negotiation
  • Team Building and Leadership
  • Vendor Relationships
  • Report Writing
  • CRM and Office Management Software
  • Accounts Payable and Receivable
  • Project Coordination
  • Technical Support
  • Speaking to large groups
Education and Training
Lone Star Houston , Expected in : Business - GPA :
Experience
Farnsworth Group Inc - Field Technician
Normal, IL, 08/2021 - Current
  • Traveled nationally and locally to:
  • Meet with customers, diagnose problems, and/or install equipment.
  • Train staff on proper work procedures.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, and account issues.
  • Utilized my technical knowledge and training to effectively repair hardware and software and other equipment to help streamline operations.
  • Promoted accuracy through proper equipment application, compatibility, programming, and testing.
  • Worked remotely with customers to navigate through and resolve technical issues.
  • Weekly planned multiple trips including rental cars, hotels, and flights for efficient travel.
  • Trained new hires on proper work procedures and practices.
  • Offered tech support both inside the company and to clients.
  • Spent countless hours researching information to better aid customers, and to be a reliable employee in all aspects of the company.
Melinda Bodukoglu - Land of a Thousand Hills
City, STATE, 11/2015 - 08/2022
  • Worked closely with the owner to formulate and build store brand and strategy.
  • Monitored supplier operations to verify quality, delivery schedule, and maintain vendor relationships.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Over Training and development.
  • Created and continually revised training programs for all programs to ensure relevance and excellence in all areas.
  • Spent a week in Rwanda, Africa meeting and developing relationships with business partners.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Implemented effective customer service and encouraged feedback.
  • Enhanced operational performance by developing effective business strategies, systems, and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Trained over 100 employees on business principles, best practices, protocol and system usage.
  • Hired, coached and mentored team.
  • Created review programs and was head of all review operations.
  • Over marketing and media
  • Increased media activity in under 3 months of taking over.
  • Created innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Developed and implemented strategic, social media marketing plan.
  • Analyzed market data to determine and target key audience or segments.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Becca Markko - GiGi's Cupcakes
City, STATE, 03/2012 - 11/2015
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow.
  • Dealt with daily operations such as opening and closing the cash drawers
  • Put in charge of training and development
  • Continuously sustained a clean and healthy work environment.
  • Handled customer orders including scheduling and making the orders ensuring the highest quality in all aspects.
  • Provided IT and software trouble-shooting support.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Activities and Honors
  • Served over 100 hours of volunteer work while working full time and in school.
  • Spent time volunteering to build an orphanage in Peru (over 2 weeks total)
  • 15+ hours volunteering for Harvey relief
  • Spent about a week in Uganda, Africa ministering and encouraging the people there.
  • Volunteered for a total of 6 years in student ministry. (Encourages, supported, and lead teens throughout high school and into college).
  • I have been requested to/have spoken at a few different ministry retreats or events.
  • Was able to volunteer several times at JH Outback retreat
Accomplishments
  • Promoted from Assistant Manager to General Manager, in less than 12-months
  • Developed strong relationships with vendors and employees to create loyalty, and build both new and lasting clients, and long term employees.
  • Promoted from server to shift manager in less than a 8 months at GiGi's Cupcakes
  • Networking nationally

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Resume Overview

School Attended

  • Lone Star

Job Titles Held:

  • Field Technician
  • Land of a Thousand Hills
  • GiGi's Cupcakes

Degrees

  • Some College (No Degree)

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