Field Technician, Merchandiser resume example

• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Counted money in drawers at beginning and end of each shift.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Completed file maintenance log for price discrepancies.

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• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Operated cash register to record transactions accurately and efficiently.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Set up new sales displays each week.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card and check transactions to complete customer purchases.
• Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Planned and coordinated product availability for advertising and promotion purposes.
• Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
• Ran markdown reports, managed store replenishment and analyzed buying reports.
• Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
• Conferred with store managers to obtain information about customer needs and preferences.
• Verified products appeared at correct locations in proper quantities.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Inspected merchandise for quality and arranged proper display location on floor.
• Established vendor performance metrics to evaluate service.
• Monitored and analyzed sales records and consumer purchasing trends.
• Worked with managers and advertising directors to optimize promotions.

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• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Interviewed and worked closely with vendors to acquire and develop desired products.
• Tracked and recapped key item performance.
• Updated pricing and signage to complete product displays and educate customers.
• Educated employees on new merchandise during seasonal workshops.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Maintained required records of work hours, budgets and payrolls.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Evaluated employee performance and recommended promotions, transfers and dismissals.

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• Coordinated daily workflow through task prioritization and concise scheduling.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Implemented new cleaning processes and team strategies to reduce necessary man-hours by Number hours per week.
• Maintained excellent attendance record, consistently arriving to work on time.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.