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Field Technical Service Representative Resume Example

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FIELD TECHNICAL SERVICE REPRESENTATIVE
Professional Summary

Highly Skilled Combat Veteran/Relationship Builder that served one tour in Iraq and one tour in Afghanistan resulting in successful completion of the mission but more important is the personal development of my leadership skills and a never give up mentality needed in today's workforce. I am seeking an opportunity to bring my organizational and management skills to your organization; not only to better myself but to do my part to enhance your outstanding reputation that already exists in the marketplace.

Core Qualifications
  • Business Development
  • Top Tier Organization
  • Leadership & Teamwork
  • Strategic Planning & Project Management
  • Sales & Contact Reports
  • 'Can Do' Attitude
  • Financial records and processing
  • Proficiency in Microsoft Office
  • File/records maintenance
  • Training and development
  • Executive Level Relationship Building
  • Knowledge Post Sale Customer
  • Contracts & Negotiations
  • Reports generation and analysis
Experience
Field Technical Service RepresentativeJun 2015 to Current
Spears Manufacturing Company - Sylmar, CA
  • Technical Service Representative covering territories of Oklahoma, Kansas, Missouri, and Arkansas
  • Call on engineers, contractors and end users for the purpose of technical assistance, training and specification of Spears Manufactured Products
  • Conduct product education and training seminars for end users, designers, distributors, contractors
  • Assist end users, specifying entities, design firms, code authorities with product specifications and code approvals.
  • Assist end users and contractors with job-site failure analysis and hands-on work assignments
  • Effectively diffuse situations in the field with professionalism and tactfulness when and if issues arise with our products
  • Maintain accurate records of calls and details uncovered through meetings and translating information to sales staff and high level executives

Account Manager - Application EngineerSep 2012 to Nov 2014
Accelerated Artificial Lift Systems - Skiatook, OK
  • Maintained and Serviced Key Accounts while focusing on flawless execution from start to finish
  • Exceeded Annual Sales Expectations by utilizing self-developed customer sales tracking system, persistence, effort, and knowledge
  • Analyzed customer business models and production history to target high value sales potential clients
  • Developed relationships with key decision makers in corporate offices as well as maintaining the ability to build rapport with essential field personnel
  • Managed all projects and customers from initial sales call, Electrical Submersible Pump design, oversaw installation of ESP, follow up, to assisting Accounts Receivable Department in collection efforts; inception to completion of transaction
  • Provided technical solution based production recommendations
  • Developed, prepared supporting documents, and presented innovative pricing structures to extremely high profile clients to gain set and predetermined workloads for our company
  • Set apart from peers by being known as the "24/7" guy and maintaining the highest level of customer service
  • Promoted teamwork within the sales department and company in an effort to meet and exceed overall performance indicators
  • Managed a portfolio of 25 accounts totaling $4 Million+ in Annual sales
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts
  • Consulted with clients after sales and contract signing to resolve problems and provide ongoing support.
Branch ManagerApr 2011 to Sep 2012
Express Employment Professionals - Muskogee, OK
  • Organized and participated in sales activities with targeted accounts by making regular in person and telephone contacts
  • Oversaw the administrative functions necessary to ensure an adequate supply of applicants, employees, and qualified candidates to meet the need of client companies
  • Recruit, hire, train, and supervised all internal office personnel consistent with company policies and procedures to ensure office objectives were met
  • Prepared budgets and maintained expense control to ensure budgeted profit level
  • Met with key personnel from executive level to middle management to obtain overall objectives, solve problems, ascertain specific needs and determine essential job function requirements
  • Ensured all payroll was delivered in a timely and accurate manner
  • Presented sales presentations and negotiated rates with owners, managers, and upper level management to differentiate our services in a highly competitive market.
Financial AdvisorJun 2008 to Apr 2010
Edward Jones Investments - Tulsa, OK
  • Used statistical analysis to streamline marketing, sales technique, and time management methods that resulted in 20 additional man hours and a 25% increase in tracked productivity per week.
  • Coordinated with numerous vendors to provide financial instruments based on Client needs
  • Penetrated the market by arranging face to face meetings and events with potential clients to build relationships and trust
  • Conducted financial seminars for clients and prospects Identified financial needs of clients and provided solution based actions
  • Managed a portfolio of 120 accounts over a 14 month period
  • Mastered the art of up selling clients on a wide array of financial products.
Petty OfficerAug 1999 to Oct 2003
United States Navy - Gulfport, MS
  • Worked with individuals from various socioeconomic and ethnic backgrounds
  • Conducted statistical analysis to rate the success of retention in the military
  • Ensured accurate and timely payment of wages to enlisted service members
  • Assisted in the improvement of community outreach services and awareness by speaking to local schools on the importance of personal growth and responsibility
  • Trained new staff in policies and procedures on office functionality and dynamics
  • Utilized interpersonal communication, writing, and editing skills while being part of an extremely dynamic office that assisted over 700 enlisted service members on a daily basis
  • Deployed twice to combat zones where office and HR duties were handled at a field level as well as being tasked as a team lead on a 5 man forward operating mortar platoon
Education
Bachelor of Science, Finance2008Oklahoma State University - Stillwater, OK

Finance & Economics

Skills

Computer Proficient, Multi-Task Management, Customer Satisfaction, Problem Solving, Relationship Building, Teamwork, Exceeding Expectations

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Resume Overview

Companies Worked For:

  • Spears Manufacturing Company
  • Accelerated Artificial Lift Systems
  • Express Employment Professionals
  • Edward Jones Investments
  • United States Navy

School Attended

  • Oklahoma State University

Job Titles Held:

  • Field Technical Service Representative
  • Account Manager - Application Engineer
  • Branch Manager
  • Financial Advisor
  • Petty Officer

Degrees

  • Bachelor of Science , Finance 2008

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