Field Support Engineer Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. I'm looking for a challenging new position with room for career growth.

  • System Configuration
  • Repair
  • Routers
  • Scheduling
  • Technical Support
  • Cabling
  • Hardware and Software Configuration
  • Hardware and Software Installation
  • Microsoft Operating Systems
  • Installing Patch Panels
  • Staff Management
  • Technical Training
  • Antenna Installation
08/2017 to Current Field Support Engineer Diagnostica Stago | Budd Lake, NJ,
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Identified engineering problems and recorded solutions for reference purposes.
  • Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
  • Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
  • Checked team member performance and quality of work against established standards.
  • Coordinated work between team, other departments, subcontractors and customers.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Conducted developmental tests and detailed experiments to collect design data.
  • Filed and stored all engineering documents in proper order and by due dates, including drawings, version histories and RFIs.
  • Recommended equipment design changes and upgrading, as needed.
  • Repaired and calibrated systems and equipment post-installation.
  • Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
01/2010 to 08/2017 Electronics Technician Astronics Corporation | Kent, WA,
  • Analyzed production drawings, interpreted schematics and followed detailed work instructions to accurately assemble test equipment.
  • Evaluated and tested Chroma products using measurement and diagnostic devices to adjust, test and repair equipment.
  • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
  • Maintained and repaired electronic equipment used for the college's electronic technology instructional program.
  • Modified, installed and repaired complex experimental and commercial electronic equipment.
  • Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
  • Installed and updated wiring, programmable logic controllers and AC/DC drives.
01/1994 to 01/2009 Business Owner Power Engineering Group | City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Grew team with new recruitment strategy, hiring three new employees.
  • Selected and developed one-member staff to execute daily operations.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Owned and managed daily operations of engineering business, including supervising employees and providing onsite training and continuing education to staff.
  • Developed and directed activities of team, implementing culture of excellence by modeling expected behavior of team.
  • Resolved issues quickly through meticulous research and quick decision making.
Education and Training
Expected in 04/2017 Bachelor of Science | Electrical Engineering Southern California Institute Of Technology, Anaheim, CA GPA:
Expected in 04/2021 Associate of Science | Electric Power Systems University At Buffalo, New York, NY, GPA:
  • Supervise and guide the work of technicians, test, inspect and report on the quality of products, check functionality, safety, and durability. Analyzing results and identifying the root cause of malfunction.
  • Solar training and certification
  • Bi-lingual, English and French, full professional proficiency.
  • Computer language proficiency.

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Resume Strength

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  • Measurable Results
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Resume Overview

School Attended
  • Southern California Institute Of Technology
  • University At Buffalo
Job Titles Held:
  • Field Support Engineer
  • Electronics Technician
  • Business Owner
  • Bachelor of Science
  • Associate of Science