LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Field Support Analyst
Please provide a type of job or location to search!
SEARCH

Field Support Analyst Resume Example

Resume Score: 60%

Love this resume?Build Your Own Now
FIELD SUPPORT ANALYST
Professional Summary
Seeking a position as a KB writer/author. Self-motivated with exceptional communication and computer capabilities. 20 years of Active Duty service in the United States Army with a reputation for exemplary leadership, customer service and management qualities.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows expert
  • Training development aptitude
  • Audit preparation and reporting
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Quick learner
  • Multi-line phone talent
  • Bilingual
  • Security Clearance
  • Benefits administrator
  • Effective problem solver
  • Detail oriented
Education
BBA: Human Resource Management, June 2016
McKendree University - Radcliff, KY.
  • [3.7] GPA
  • Graduated Cum Laude
  • Recipient of Sigma Beta Delta (Honor Societyof Business Administration)
Work History
Field Support Analyst, 11/2015 to Current
DMDC DEERS Support Office – Fort Knox, KY.
  • Conduct routine and non-routine analysis on policies regarding DEERS eligibility, enrollment, Tricare eligibility, DoD ID Card policy and issuance, service connected entitlements and privileges and RAPIDS.
  • Consistently sought out by peers for my knowledge and to assist with complicated call resolution and issues when leadership is not available
  • Ability to lead and manage all aspects of the quality control process for the organization; as well as train others.
  • Performed visual inspections of finished casework for Verifying Officials, Site Security Managers, and Trusted Agents; understanding written sentences and paragraphs in work related documents.

Customer Support Representative, 06/2015 to 10/2015
DMDC Support Office – Fort Knox, KY.
  • Directly handled over 2000 calls in regards to benefits, eligibility, account setup, and service record inquiries.
  • Maintains proficient knowledge, skills, and abilities with DMDC applications; Service Desk, Web-Does, Beneficiary Support Tool (BST), RAPIDS, DS Access station, GIQD and QA Tools.
  • Designated to serve in the capacity of an advisor by senior leadership within the DSO when leadership is unavailable, in extended meetings and to assist current leadership during high call volumes.
  • Completed the Defense Enrollment Eligibility Reporting System (DEERS)/Real-Time Automated Personnel Identity System (RAPIDS) Verifying Official Training Course.


Customer Service Representative, 12/2013 to 05/2015
Department of Veteran\'s Affairs – Fort Knox, KY.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Assisted guidance counselors in explaining education and employment benefits to Veterans while in their absence.
  • Prepared and filed records and case files, including documentation such as clients personal and eligibility information.
Emergency Operations Center NCOIC, 10/2011 to 11/2013
United States Army – Fort Knox, KY.
  • Assisted and supervised the Plans NCOs in the MDMP; prepares the TOC for orders, drills, briefs, and rehearsals; receives and appropriately handles and distributes FRAGOs, Red Cross messages and Serious Incident Reports (SIRs); supervises and ensures the commanders update briefing (BUB) is rehearsed and allocates time to brief the commander(s) and staff.
  • Mentored and trained unit and Battalion Supply Sergeants during VIP visits, sharing knowledge, and experience resulting in improved logistics across the Brigade.
  • Utilized computer skills to maintain a variety of records and updated data including name, address, marital status, qualifications and exemption information.
  • Maintained communication with all units and subordinate units throughout the Brigade.


First Sergeant, 08/2009 to 09/2011
U. S. Army – Republic of Korea
  • Trained and managed over 75 personnel in preparation for combat in high intensity training environment.
  • Performed an integral role as the Manager;leadership, expertise and high standards had a profound impact on the Company\'s ability to function.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • DMDC DEERS Support Office
  • DMDC Support Office
  • Department of Veteran\'s Affairs
  • United States Army
  • U. S. Army

School Attended

  • McKendree University

Job Titles Held:

  • Field Support Analyst
  • Customer Support Representative
  • Customer Service Representative
  • Emergency Operations Center NCOIC
  • First Sergeant

Degrees

  • BBA : Human Resource Management , June 2016

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Field-Support-Specilist-resume-sample

Field Support Specilist

ADT Corporation

Cedar Hill, Texas

Field-Computer-Support-Specialist-resume-sample

Field Computer Support Specialist

Uhaul

Surprise, Arizona

Field-Support-Specialist-resume-sample

Field Support Specialist

Travelers

Glen Allen, Virginia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.