Field Supervisor/Scheduling Manager Resume Example Securitas Security Services

FIELD SUPERVISOR/SCHEDULING MANAGER

Professional Summary

Creating positive strategic partnerships with top executives to achieve corporate success Polished executive support partner with 10 years' experience planning and directing business and personal affairs for CEO and high-level executives. Recognized for superior business acumen - poised in high-pressure, fast-paced business environments. Utilizes project management principles to independently plan and direct high-level business affairs. Powerful verbal and written communicator with the wisdom to foster open relationships while maintaining confidentiality. *Reduced document generation and turn-around by 75% by designing templates that automated high document production. *Distinguished from others by a tenacity to become an expert in the executive support role and creating a synergetic relationship with executives to increase achievements that impact organizational growth.

Core Qualifications

Microsoft Office

Experience

Field Supervisor/Scheduling Manager
January 2010 to January 2015Securitas Security Services － Signal Hill, Ca

Executive Office Management *Confidential Correspondence *Client Communications **** Relationship Management *Executive Liaison Affairs *Complex Calendar Management Documentation Management *Budgeting and General Accounting Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Develop or update procedures, policies, or standards.
Develop work schedules according to budgets and workloads.
Lori Campbell (continue: 2 of 3) 626-623-2964/campbell.lori14@yahoo.com.

Executive Assistant
January 2006 to January 2010Americare Medical Holdings － Beverly Hills, Ca

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Interpret administrative and operating policies and procedures for employees.
Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
Acted as the President's first point of contact with people from inside and outside the organization.
Operated multiple investment properties nationwide while partnering with diverse management, overseeing a multitude of activities.
Led business developments and secured new contracts as well as strategic alliances that allowed the company to survive and thrive in down- and up-markets, through the full market cycle.
Managed divisions / teams in multiple corporate mergers and directed the attendant change management and staff / culture integration.
Honed and demonstrated project planning and management skills in supremely high-stress scenarios where failure was not an option and the wrong decision could end a career and / or deliver substantial personal loss.
Skilled at simultaneously supervising several projects.
Worked 18+hours concurrently managing early-morning renovations and late-night operations.

Customer Service Representative
January 2003 to January 2004Safeco Insurance － Santa Ana, Ca

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Review insurance policy terms to determine whether a particular loss is covered by insurance.

Education

DiplomaMerced College － Merced, California

Operations Management, BNSF Class 1 Railroad Safety, Microsoft 2003 Word and Excel, Microsoft 2010 Word and Excel, Values and Ethics, Communications & its Significance, Safety and Security Training, Safety and Security Training Vol. 2, Harassment Prevention, Guard Card, TWIC Card (Transportation Worker Identification Credential), Powers to Arrest, Public Relations (Community & Customer), Observation & Documentation, Company Policies/Procedures, Evacuation Procedures, Access Control, Handling Difficult People, Work Place Violence, Liability/Legal Aspects, Weapons of Mass Destruction Training - Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and CPR training.

Skills

General Accounting, administrative, basic, billing, bookkeeping, Budgeting, Budgets, change management, clerical, com, contracts, CPR, Resolve customer complaints, Client, customer service, database, Documentation, employee training, financial statements, forms, general office duties, insurance, inventory, inventory control, Prepare invoices, leadership, Legal, letters, loss prevention, managing, market, mergers, Access, Excel, money, Microsoft Office, office, Word, Weapons, Networking, Office Management, Operations Management, organizing, payroll, personnel, Policies, project planning and management, Public Relations, quality, Read, Maintain records, recording, Relationship Management, renovations, reporting, Research, Safety, sales, Scheduling, seminars, shipping, spreadsheet, strategic alliances, supervising, telephone, time management, training material, Transportation, word processing, workflow

Resume Overview

Companies Worked For:

Securitas Security Services
Americare Medical Holdings
Safeco Insurance

School Attended

Merced College

Job Titles Held:

Field Supervisor/Scheduling Manager
Executive Assistant
Customer Service Representative

Degrees

Diploma
Operations Management, BNSF Class 1 Railroad Safety, Microsoft 2003 Word and Excel, Microsoft 2010 Word and Excel, Values and Ethics, Communications & its Significance, Safety and Security Training, Safety and Security Training Vol. 2, Harassment Prevention, Guard Card, TWIC Card (Transportation Worker Identification Credential), Powers to Arrest, Public Relations (Community & Customer), Observation & Documentation, Company Policies/Procedures, Evacuation Procedures, Access Control, Handling Difficult People, Work Place Violence, Liability/Legal Aspects, Weapons of Mass Destruction Training - Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and CPR training.

Field Supervisor/Scheduling Manager Resume Example

Resume Score: 100%

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