LiveCareer-Resume

field supervisor resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. User-minded Web Developer prioritizes usability and adaptability during projects. Designs sites and apps to attract users with aesthetically pleasing interfaces and exceptional UX elements. Comfortable working within large-scale collaborations or on individually-developed assets. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Providing Health service,
  • Communication skills,
  • Leadership Skills,
  • Organizational Skills, People
  • Skills, Customer Service
  • Skills, Collaboration Skills,
  • And Problem-Solving Skills.
  • Report Preparation
  • Computers and Technology
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • Task Prioritization
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Professional and Courteous
  • Strong Organizational Skills
  • Microsoft Office
  • Document and File Management
  • Verbal and Written Communication
  • Ease with Computers and Technology
  • Microsoft Office Suite
  • Database and Client Management Systems
  • Confidentiality Understanding
  • Office Staff Leadership
  • Requisition Processing
  • Filing Experience
  • Letter Writing
  • Database Management
  • Calendar Management
  • Problem Solving
  • Organizing and Categorizing Data
  • High Volume Phone Inquiries
  • Electronic Records Management
  • Fast Learner
  • Data Entry
  • Customer Service
  • Spreadsheet Tracking
  • Writing and Editing
  • Document Sorting
  • Critical Thinking
  • Administrative Procedures
  • Employee Communications
  • Writing and Editing Skills
Education and Training
Louisiana Community College Lake Charles, LA Expected in 01/1997 : - GPA :
Welsh High Welsh, LA Expected in 01/1995 High School Diploma : - GPA :
Experience
Laz Parking - Field Supervisor
Jersey City, NJ, 06/2021 - 11/2022
  • Manage and oversee the performance of the field sta for a variety of projects -Primary responsibility for the in-home supervision of Homemakers and
  • Home Health Aides as well as the ongoing assessment and management of client situations/ problems related to service provided
  • Developed successful resolutions for issues that arose during field operations.
  • Monitored timelines, set up order of operations and managed field schedules.
  • Scheduled meetings and sent invitations specifying time and location.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Managed multiple calendars and contacts using computer software.
  • Maintained organized filing system of paper and electronic documents.
  • Created and updated spreadsheets to track and report data.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Laz Parking - Field Supervisor
Malibu, CA, 11/2019 - 06/2021
  • Monitored timelines, set up order of operations and managed field schedules.
  • Developed successful resolutions for issues that arose during field operations.
  • Maintained positive vendor relationships and open lines of communication to enable resource availability.
  • Completed projects milestones on time by keeping team members on task and operating with efficiency.
  • Resolved customer issues and built strong, productive relationships with project stakeholders.
  • Supervised, coordinated, or scheduled activities of field team workers.
  • Assigned work to field employees, based on material or work requirements for specific jobs.
  • Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
  • Utilized paging technology within organization to connect quickly with key people.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Assisted staff with sorting mail and distributing correspondence.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
Tech Air - Customer Service Representative
Florence, SC, 01/2017 - 05/2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Made outbound calls to obtain account information.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fort Transfer - Manager
Long Beach, MS, 09/2010 - 04/2017
  • A skilled team leader with good communication skills, with the ability to establish a good rapport with members of the team and promote team bonding and teamwork - Highly organized and confident and able to work in close coordination with others to accomplish the targets in time.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Explained goals and expectations required of trainees.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

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Resume Overview

School Attended

  • Louisiana Community College
  • Welsh High

Job Titles Held:

  • Field Supervisor
  • Field Supervisor
  • Customer Service Representative
  • Manager

Degrees

  • High School Diploma

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