Field Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Skilled Field Supervisor bringing years of progressive customer service experience. Adapt at building strong customer relationships while managing tight deadlines and diverse conditions. With having hands-on approach to solving problems and correcting deficiencies. Versed in setting schedules and maintaining timelines. Ready to apply experience and expertise to any challenging new position. Quality-minded Field Supervisor highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements. Able to set up operations, manage sites and maximize team performance.

  • Technical knowledge
  • Operational planning expertise
  • Site management
  • Schedule coordination
  • Job planning
  • Relationship building
  • Data management
  • Team building
  • Organization
  • Problem resolution
  • Customer service
  • MS Office
08/2019 to 11/2020
Field Supervisor Michels Corporation San Carlos, CA,
  • Used automated devices (e.g. tablets, smartphones, or laptop computers) to conduct job activities.
  • Supervised Census Takers (Enumerators), including reviewing their work.
  • Facilitated group training sessions using Census Bureau training guides and materials.
  • Conducted personal observations of Census Takers (Enumerators) as they worked in the field and conducted on-the-job training.
  • Submitted requests for replacement workers and ensured operations were staffed to maintain workflow.
  • Monitored the progress and performance of assigned staff and ensured assignments were completed on schedule and within quality standards.
  • Monitored and resolved alerts (notices of potential issues) by following up with assigned staff.
  • Provided instructions to Census Takers (Enumerators) for improving production and performance to meet deadlines and quality standards.
  • Ensured Census Takers (Enumerators) performed as expected.
  • Conducted retraining of Census Takers (Enumerators), as necessary.
  • Recommended and documented termination of poor performing employees.
  • Applied Equal Employment Opportunity principles in training and employee supervision.
  • Passed federal government background check.
08/2011 to 02/2018
AVP Bankruptcy Specialist Apex Capital Corp Fort Worth, TX,
  • Manage deadlines for bar dates, assist with reports and special projects
  • Provide 2ndlook reviews for accuracy
  • Create referral figures and respond to escalated requests from Attorneys
  • Train new referral associates
  • Ensure that escalated tasks are being completed.
  • Bankruptcy Validations, completing tasks prior to bar dates, training classes, assist with extra reports
  • Cultivated lasting relationship with various personnel, including bankruptcy attorneys, trustees and bankruptcy court staff.
  • Worked closely with bankruptcy attorneys to review documents and made all required corrections.
  • Diligently returned calls and answered email message inquiries within 24 hours.
  • Filed documentation on time with bankruptcy courts to avoid delays.
  • Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
  • Coordinated with multiple departments regarding responsive documents and document retention.
  • Coordinated efforts supporting successful outcomes in cases involving homeowners home loans.
  • Mitigated project gaps by training staff on legal best practices and protocols.
  • Organized and executed court calendar with daily cases and supervisor meetings.
12/2009 to 08/2011
Collections Specialist Bank Of America City, STATE,
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Marketed delinquent mortgage notes to potential investors and negotiated to receive highest bids.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Located debtors by utilizing skip tracking and other strategies.
  • Completed skip traces on customers failing respond to collection efforts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Executed affidavits, modifications and forbearance agreements for official court proceedings.
  • Received payment and posted to appropriate customer accounts.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives
  • Overcame objections by applying advanced training and persuasion techniques.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Recorded information about customers' financial status and collections status efforts.
Education and Training
Expected in 08/2001
High School Diploma:
Morgan City High School - Morgan City, LA

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Resume Strength

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Resume Overview

School Attended
  • Morgan City High School
Job Titles Held:
  • Field Supervisor
  • AVP Bankruptcy Specialist
  • Collections Specialist
  • High School Diploma

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