Analytical IT professional who applies hardware and software design, installation, administration and configuration knowledge to support growing businesses and increase productivity. Currently a Field Service Tech | IT Specialist at USMC NGEN Camp Pendleton. Highly driven and motivated team player with 15+ years of achievements during active military duty. Qualifications include an Associates of Science in Computer Network and Bachelors of Science in Computer Networking with Security +, Network +, and MTA 89-349 certifications. Fluent in English and Spanish, as well as an active secret clearance.
Remote access support
Data backup and recovery systems
Linux and Unix experience
Wireless Access Point
LAN and WAN knowledge
Firmware upgrades knowledge
Multiple access points
FTP servers knowledge
User account creation
Antivirus and spam blocking
Superb interpersonal skills
Internal components installation
Desktop and laptop repair
File transfers knowledge
Mobile data devices installation
Routing protocols knowledge
Strong communication skills
Field Services Tech | IT Specialist USMC NGEN Camp Pendleton, 06/2014 to Current AT&T / NGEN | Camp Pendleton
Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network.
Troubleshoot and repair all hardware and software issues on desktop, laptops, printers and peripheral equipment using remote desktop connection.
Install, optimize and troubleshoot Local Area and Base Area Networks.
Utilize ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction.
Specific duties include: Reimage desktop, laptops from windows XP to windows 7 OS using network and or stand alone.
Troubleshoot and repair windows 7 OS desktop and laptops network problems, includes configuring IP address, Subnet Mask and Gateway.
Troubleshoot, repair and install McAfee antivirus, includes HIPS and antivirus enterprise.
Install, troubleshoot and repair Symantec Endpoint Encryption.
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Printer troubleshooting and configuration.
Set up client workstations with PCs, Macs, printers and laptops.
Set up equipment for over 1000 employees, including installing cables and hardware.
Installed software and operating systems on 1000+ company computers.
Set up and configured hardware and software on company equipment.
Maintained accurate hardware and software inventories.
Restored data, operating systems, files, documents and drivers.
Built and repaired Dell and HP computers.
Trained both internal and off-site users in repairing and resolving recurring issues.
Traveled up to 37 miles to meet customers on location to handle hardware and software issues.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Repaired and replaced hardware, including motherboards and hard-drives.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Installed system software, including McAfee HBSS, HIPS, Anti-Virus, Semantics, Guardian Edge.
Submarine Mechanic, 03/2004 to 12/2011 United States Navy – Groton San Diego, Connecticut California
Surveyed and analyzed terrain to determine optimum equipment placement and use.
Operated and maintained equipment worth $1 Billion.
Supervised improvisatory construction projects.
Documented and processed classified materials.
Supervised teams in support of security and installation law and order operations.
Tracked personnel and supplies within the company.
Tracked and filed administrative paperwork and personnel folder.
Trained in the use of tear gas and tactical weapons.
Developed and led training programs in preparation for missions.
Bulk Mail Clerk, 02/2003 to 03/2004 United States Post Office – Chicago, IL
Bulk mail clerk
Completed all necessary paperwork using neat and legible handwriting.
Kept the warehouse and associated outside areas neat and clean at all times.
Verified each delivery against the manifest and postage before accepting any delivery from customers.
Communicated with customers to identify and resolve outstanding payments.
Responded to all correspondence and inquiries from customers and vendors and directed them to the appropriate department when needed.
Verify payments due from clients and promptly contacted clients with past due payments.
Distribute mail carts to designated locations for processing.
Line Supervisor, 04/1998 to 08/2002 Chicago Tribune Direct – North Lake, IL
Coordinated and supervised assembly work for local values and rolling assembly crews.
Maintained necessary level of communications between shifts.
Responsible for achieving production requirements.
Trained staff of 30 direct labor employees to perform assembly and manufacture of product.
Ensured that all health and safety guidelines were followed.
Reviewed costs and maintained or exceeded quality standards.
Made sure that products were produced on time and are of good quality.
Monitored product standards and quality-control programs.
Configured any human and material resources needed.
Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.
Prepared and maintained production reports.
Set up and verified the functionality of safety equipment.
Supervised and motivated staff and management.
Tested products or subassemblies for functionality or quality.
Bachelor of Science: Computer Networking, 7 2014 Coleman University - San Diego, CA GPA: GPA: 3.7
Continuing education in Network Security
Associates of Science Degree: Computer Networking, 10 2013 Coleman University - San Diego, CA GPA: GPA: 3.78
A+ Repairing & Maintaining PC's / UNIX Fundamentals / Windows Clients I & II / Networking Concepts / Windows Servers / Introduction to Network Security / Switches & Routers I & II / Advances TCP & IP / LINUX Network Administration / Wireless Communications / Network Design and Implementation:
Simulated real life discrepancies in a networking environment utilizing high-tech labs provided by the university.
Communications courses to enhance both oral and written skills.
Rotating Team building activities in order to enhance the ability to adapt to new teams effectively and quickly.
Network + CE
Security + CE
MTA Microsoft- Windows Operating System Fundamentals
A+, antivirus, cables, Cabling, CAT5, Cisco I, hardware, Encryption, Clients I, customer satisfaction, Desktops, DHCP, DNS, Firewalls, funds, Gateway, hubs, imaging, inventory, IP, LAN, Laptops, LINUX, McAfee, mail, MS Office, MS Office Suite, Windows 7, Windows, 2000, Windows XP, NSF, enterprise, Network Administration, Network Design and Implementation, Network Security, network, Networking, Networks, operating systems, OS, PC's, peripherals, POP3, PPP, Printer, printers, quality, Read, Repairs, Repairing, Routers I, Routers, safety, Servers, SMTP, Spanish, Supervisor, Switches, Symantec, TCP/IP, technical assistance, technical manuals, transmission, Troubleshoot, Troubleshooting, UNIX, VPN, WAN
Recognition & Awards:
Honored with several military awards including: Navy and Marine Corps Achievement Medal (3), Army Commendation Medal, Good Conduct Medal (2), National Defense Service Medal, Global War on Terrorism (GWOT) Expeditionary Service Medal, Global War on Terrorism Service Medal, Admirals Letters (3), Commanding Officer Letter, NATO ISAF Medal, Afghanistan Campaign Medal, Navy Expeditionary Medal, Sea Service Deployment Ribbon, Navy Meritorious Unit Commendation Ribbon.