Field Service Technician Supervisor Resume Example Lineage Logistics

FIELD SERVICE TECHNICIAN SUPERVISOR

Summary

Observant and hardworking able to operate and maintain equipment. Dedicated to diagnosed properly and repair all problems and issues. Challenged demands and promote team productivity. Accomplished skills with over 15 years of related experience. History of increasing sales and revenue using consultative techniques.

Skills

Diesel Technician

Forklift Technician

Automotive Technician

Hydraulic repair, hoses and seals

Supervising Technicians

Experience

Mobile Lead Technician
Richland , WALineage Logistics/Jan 2020 to May 2020

Explained and recommended service options to customers and explained the costs involved.
Handled telephone support calls from customers to determine issues and provide effective solutions.
Handled telephone support calls from customers to determine issues and provide effective solutions.
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Performed annual and preventive service maintenance on all systems.
Cultivated safe and organized work area by maintaining active control over tools and equipment and retain awareness at all times.
Diagnosed malfunctions to various tools, equipment and machinery components.
Provided on-site services, installed new systems and escalated customer complaints.
Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
Calibrated devices to optimize performance and maintain longevity of equipment.
Dismantled equipment to access, remove and replace defective parts to maintain operability.
Diagnosed and repaired mechanical machinery issues.
Disassembled and assembled wide range of hydraulic, pneumatic and mechanical equipment to assist with inspections.
Followed checklists to inspect drives, motors and belts for comprehensive maintenance.
Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.

Field Service Technician Supervisor
City , STATEVenture Drilling/Jul 2019 to Jan 2020

Checked team member performance and quality of work against established standards.
Managed a team of 26 service technicians in installation projects.
Coordinated work between the team, other departments, subcontractors and customers.
Oversaw the repair and maintenance of more than 100 machinery and equipment to maintain fleet operations.
Performed site evaluations, customer surveys and team audits.
Performed annual and preventive service maintenance on all systems.
Safely drove company's vehicle and used field automation systems.
Operated hand tools and power equipment with extreme care according to corporate safety procedures.
Oversaw on-site and off-site maintenance, repair and installation jobs.
Effectively cut costs by troubleshoot replacement maintenance.
Calibrated devices to optimize performance and maintain longevity of equipment.
Developed preventive maintenance procedures and schedules for all on-site equipment.
Dismantled equipment to access, remove and replace defective parts to maintain operability.
Assessed vehicles according to predetermined checklist of fluids, belts, leaks and other system components.
Adhered to all company and OSHA-defined protocols for workplace safety.
Assessed and identified issues and quickly resolved to restore functionality.
Tested components, assemblies and systems to diagnose problems.
Operated diverse range of mechanical and manual servicing equipment.

Diesel Roadside Technician
City , STATESonshine Bus Repair/Jun 2016 to Jul 2018

Troubleshoot and perform heavy repairs to all types of equipment components including gas and diesel engines, transmissions and differentials, hydraulic pumps, motors, cylinders, valves, various workheads, booms and electrical systems.
Solve work related problems, make decisions, and provide instructions.
Understand mechanical operations of machinery.
Drive heavy duty service truck, including truck mounted crane
and required to pull trailers.
Welding experience and understand schematic drawings
Basic knowledge of hydraulic systems, electrical and electronic systems, and pneumatic systems as it pertains to the operation and maintenance of roadway machinery.
Removed malfunctioning parts and repaired components or installed new ones.
Performed warranty service and filed all paperwork.
Managed work with little supervision.

Owner/Operator
City , STATEHannes Forklifts/Feb 2014 to Jun 2016

Diagnose, adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment, such as cranes, bulldozers, graders, and conveyors, used in construction and warehouses.
Repairing and Maintaining Electronic Equipment - Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles operate primarily on the basis of mechanical operations.
Performed routine, emergency and preventative maintenance of forklifts.
Interpret manufacturer's technical manuals to perform the necessary maintenance and repairs needed.
Troubleshoot forklift problems to include brake, electrical and hydraulic systems, detect imperfections, potential problems, safety issues and/or malfunctions.
Able to diagnose and repair mast and attachment components.
Good working knowledge of brake systems and tire/wheel changes.
Ability to work on LP, gas and diesel systems.
Replace broken or defective parts from stock parts and/or order replacement parts for major repairs.
Reassemble forkliftsand make all necessary adjustments for effective and safe operation.
Performed safety inspection of forklifts prior to being released back to the customers.
Cleaning of equipment and other areas as required.
Ensured work area and methods used in carrying out job duties with safety requirements.
Maintained and organize a neat work area.
Competent to complete legible service documents and logs for preventative maintenance tasks.
Learning new technical information and techniques to stay current with changing technology

Master Forklift Technician
City , STATEUs Industrial/Aug 2006 to Jan 2014

Interpret manufacturer's technical manuals to perform the necessary maintenance and repairs needed.
Troubleshoot forklift problems to include brake, electrical and hydraulic systems, detect imperfections, potential problems, safety issues and/or malfunctions.
Replace broken or defective parts from stock parts and/or order replacement parts for major repairs.
Reassemble forklifts and make all necessary adjustments for effective and safe operation.
Perform safety inspection of forklifts prior to being released back to the customers.
Performed hydraulic component replacement, testing, and diagnosis.
Installed test gauges and sensors including thermocouples, readouts, lap counters.
Completed initial teardown and documentation of lifts, looking for possible failures or problems incurred in and after basic testing. Reported findings to owner.
Performed basic maintenance such as tires, lube, pm servicing.
Completed diagnosis and repair of all aspects of all types of material handling equipment including forklifts (diesel, L.P., gasoline, DC electric), dock plates bailers, and overhead doors
Solely responsible for ensuring customer satisfaction for all assigned calls
Maintained inventory and equipment for company supplied vehicle
Delivered and picked up all rentals and customer-owned equipment

Education and Training

High School DiplomaCherokee High School1996City, State

Certifications

ASE NISSAN, GM, CHEVROLET, BUICK AND CADILLAC CERTIFICATIONS

Resume Overview

School Attended

Cherokee High School

Job Titles Held:

Mobile Lead Technician
Field Service Technician Supervisor
Diesel Roadside Technician
Owner/Operator
Master Forklift Technician

Degrees

High School Diploma

Field Service Technician Supervisor Resume Example

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