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field service technician resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dependable technician with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions.

Skills
  • Troubleshooting and Repair
  • Verbal and Written Communication
  • Courteous and Professional
  • MS Office
  • Reading Wiring Diagrams
  • Hydraulic Diagram Interpretation
  • Complex Problem-Solving
  • OSHA Certification
  • Electronic Document Preparation
Experience
01/2019 to Current
Field Service Technician Enphase Energy Austin, TX,
  • Troubleshot and repaired hydraulic, mechanical and electrical systems.
  • Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
  • Responsible for independent on-site servicing of customers across North America, including Mexico, United States, and Puerto Rico.
  • Communicate between customers and factory to ensure proper materials are ordered and installed based on technical drawings and bills of material.
  • Heavy use of Microsoft Office suite, Adobe Acrobat, as well as proprietary software to calibrate sensor components.
  • Provide detailed documentation of service visits, as well as provide follow-up to engineering as needed to address customer concerns and quality concerns.
  • Train junior colleagues, and work with other technicians in the field as needed to safely complete repairs and project set-ups.
  • Analyzed equipment data to isolate and diagnose faults.
  • Explained and demonstrated equipment operations to customer.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Trained customers on equipment after installation.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Handled telephone support calls to determine issues and provide solutions.
  • Developed and optimized processes to improve productivity, product quality and product consistency.
  • Worked with managers, operators and vendors to perform root cause analysis on failing systems.
  • Led process improvements while mentoring others to improve processes.
  • Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
03/2013 to 09/2019
Engineering Equipment Electrical Systems Technician Department Of Administrative Services, State Of Ohio Napoleon, OH,
  • Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.
  • Provided electrical services and control wiring for diverse locations.
  • Connected and repaired equipment based on mechanical drawings and electrical prints.
  • Read and worked from electronic blueprint drawings.
  • Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS).
  • Interpreted electrical and mechanical schematics, blueprints and diagrams.
  • Supported activities to maintain equipment in reliable condition.
  • Tested components, assemblies and systems to diagnose problems.
  • Maintained communications and information security levels and observed appropriate security level requirements.
07/2017 to 09/2019
Data Systems Administrator Stryker Corporation Scottsdale, AZ,
  • Installed and supported hardware and software for desktops, servers and printers.
  • Managed employee access, security roles and permissions.
  • Performed routine troubleshooting and network monitoring.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Provided troubleshooting and testing to support network.
  • Worked closely with end users to solve problems related to hardware and software.
  • Liaised with network team to configure, implement and administer LAN and WAN components.
  • Installed and supported hardware and software for desktops, servers and printers.
02/2008 to 12/2018
Senior Repair Technician Betterton & Whitlow Auto Repair City, STATE,
  • Diagnose and repair electrical and mechanical faults on equipment and vehicles.
  • Coordinate information from labor estimates and parts suppliers to inform customer of repair cost.
  • Adjusted, repaired or replaced defective automotive parts.
  • Inspected vehicles to assess damage and plan for repairs and new parts.
  • Repaired transmissions, engines, coolant systems and suspension systems on vehicles.
  • Tested electronic components and computer controls with specialized devices.
  • Rebuilt components and systems to correct faults and achieve desired performance levels.
Education and Training
Expected in 03/2019 to to
: Injection Molding Manufacturing
Arburg Training - Rocky Hill, CT,
GPA:
  • Plastics Technology Course.
  • Machine Intensive Course
  • Machine Setting Course.
  • Machine Service Course
Expected in 11/2017 to to
: Data Systems
Marine Corps Communication-Electronics School - Twentynine Palms, CA,
GPA:
  • Cisco routers and switches configuration course.
  • Microsoft exchange server configuration course.
  • CompTia Security+ certification.
Expected in 08/2013 to to
: Electrical Engineering
Marine Corps Engineering School - Marine Corps Base Camp Lejeune, NC,
GPA:
  • Engineer Equipment Electrical Systems Technician Course.
Expected in 01/2008 to to
Advanced Diploma:
Hickory High School - Chesapeake, VA
GPA:

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Resume Overview

School Attended

  • Arburg Training
  • Marine Corps Communication-Electronics School
  • Marine Corps Engineering School
  • Hickory High School

Job Titles Held:

  • Field Service Technician
  • Engineering Equipment Electrical Systems Technician
  • Data Systems Administrator
  • Senior Repair Technician

Degrees

  • Advanced Diploma

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