Field Service Technician, 05/2008 - 03/2017 Oil States International, Inc. – Ellisville, MS,
Performed installs, disconnects, reconnects, service upgrades and downgrades for residential subscribers.
Integrated company services (video, internet, telephone and wireless alarm) with customer's equipment.
Ensured correct signal level quality within required specifications on active outlets; Verified no signal leakage or ingress present in the drop network.
Identified and corrected issues starting from the outside tap up to the equipment inside a customer's home; Referred problems starting at the Head End to Maintenance Engineers.
Educated customers on the proper use of services and equipment.
Adhered to industry specific, local, state and federal regulations, as applicable.
Cleaned, maintained, stocked and secured assigned vehicle and equipment, in accordance with company policies.
Mobile Notary and Office Associate, 01/2007 - 12/2007 Lincoln Electric Holdings Inc. – Cleveland, OH,
Coordinated, scheduled and arranged meetings with clients to witness the signing of mortgage documents.
Administered oath to document signers to obtain affirmation of truth.
Checked documents and identifying credentials for all parties.
Updated journal with names and dates for permanent record.
Received and routed business correspondence to correct department or staff member.
Managed office supplies, vendors, organization and upkeep.
Oversaw inventory and office supply purchases.
Answered and managed incoming and outgoing calls while recording accurate messages.
Provided clerical and technical support to company employees, including copying, faxing and file management.
Service Technician, 09/2006 - 01/2007 Brooks Automation, Inc. – Seattle, WA,
Provided preventative maintenance and repairs on ATMs in the San Diego area.
Diagnosed problems, provided component level repairs, replaced faulty equipment and installed software and hardware upgrades on ATMs as needed.
Replaced ATM parts such as light bulbs, cards reader belts, air filters and fixed bill or paper jams.
Prioritized, scheduled and completed all assigned work within designated timeframes.
Properly completed work reports for each field visit.
Field Service Engineer, 06/2006 - 09/2006 Lincoln Electric Holdings Inc. – Chattanooga, TN,
Responded to customer calls in accordance with an established Service Level Agreement (SLA).
Diagnosed, repaired or replaced product failures at customer site.
Provided ongoing training to clients regarding POS operations and programming.
Managed an appropriate parts inventory by tracking usage and ordering additional parts as needed to maintain customer equipment.
Kept detailed records of service calls, mileage and expenses.
Service Technician, 12/2004 - 01/2006 Genpass Service Solutions – City, STATE,
Diagnosed problems and performed maintenance and repairs on Wincor, Diebold, NCR, Triton, Tranax and other ATMs.
Reviewed all aspects of the job upon completion to alleviate equipment failure and prevent callbacks.
Interacted with all necessary partners including vendors, upper management and peers to keep cash services functioning for all clients.
Consistently met deadlines and on time requirements for all service calls.
Communicated operational issues and changes to supervisor on regular basis.
Prepared and administered preventative maintenance work orders.
Maintained compliance with company standards to perform all maintenance activities.
Education
Service Technician Certificate:: , Expected in 2012 - - , GPA:
Jones/NCTI - Online
Professional development completed for Service Technician: , Expected in - - , GPA: GPA: 4.0
Associate of Science: Computer & Electronics Engineering Technology, Expected in 2004 - ITT Technical Institute - San Diego, CA GPA: Computer & Electronics Engineering Technology
High School Diploma: , Expected in June 2001 - San Pasqual High School - Escondido, CA GPA:
Summary
Certified Service Technician who has spent over 13 years working in demanding environments. Experience in installation, maintenance, troubleshooting and repair. Customer-focused, hardworking and willing to go the extra mile to complete any task. Looking for a new professional opportunity with room for advancement.
Highlights
Maintenance and repair
Troubleshooting ability
Customer service
Mechanical aptitude
Works well independently and with a team
Time management
Testing and evaluation
Certified Jones/NCTI Service Technician
Excellent diagnostic skills
Quality assurance
Service-oriented mindset
Attention to detail
Equipment installation
Skills
ATM, Attention to detail, business correspondence, clerical, hardware upgrades, copying, clients, Customer service, Equipment installation, faxing, file management, inventory, Mechanical, meetings, office, Works, network, policies, POS, programming, quality, Quality assurance, recording, repairs, San, Service Level Agreement, SLA, supervisor, technical support, Technician, telephone, Time management, Troubleshooting, upgrades, video
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Length
Personalization
Strong Summary
Target Job
Resume Overview
School Attended
ITT Technical Institute
San Pasqual High School
Job Titles Held:
Field Service Technician
Mobile Notary and Office Associate
Service Technician
Field Service Engineer
Service Technician
Degrees
Service Technician Certificate:
Jones/NCTI - Online
Professional development completed for Service Technician
