Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Field Service Technician, 05/2008 - 03/2017
Oil States International, Inc. Ellisville, MS,
  • Performed installs, disconnects, reconnects, service upgrades and downgrades for residential subscribers.
  • Integrated company services (video, internet, telephone and wireless alarm) with customer's equipment.
  • Ensured correct signal level quality within required specifications on active outlets; Verified no signal leakage or ingress present in the drop network.
  • Identified and corrected issues starting from the outside tap up to the equipment inside a customer's home; Referred problems starting at the Head End to Maintenance Engineers.
  • Educated customers on the proper use of services and equipment.
  • Adhered to industry specific, local, state and federal regulations, as applicable.
  • Cleaned, maintained, stocked and secured assigned vehicle and equipment, in accordance with company policies.
Mobile Notary and Office Associate, 01/2007 - 12/2007
Lincoln Electric Holdings Inc. Cleveland, OH,
  • Coordinated, scheduled and arranged meetings with clients to witness the signing of mortgage documents.
  • Administered oath to document signers to obtain affirmation of truth.
  • Checked documents and identifying credentials for all parties.
  • Updated journal with names and dates for permanent record.
  • Received and routed business correspondence to correct department or staff member.
  • Managed office supplies, vendors, organization and upkeep.
  • Oversaw inventory and office supply purchases.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Provided clerical and technical support to company employees, including copying, faxing and file management.
Service Technician, 09/2006 - 01/2007
Brooks Automation, Inc. Seattle, WA,
  • Provided preventative maintenance and repairs on ATMs in the San Diego area.
  • Diagnosed problems, provided component level repairs, replaced faulty equipment and installed software and hardware upgrades on ATMs as needed.
  • Replaced ATM parts such as light bulbs, cards reader belts, air filters and fixed bill or paper jams.
  • Prioritized, scheduled and completed all assigned work within designated timeframes.
  • Properly completed work reports for each field visit.
Field Service Engineer, 06/2006 - 09/2006
Lincoln Electric Holdings Inc. Chattanooga, TN,
  • Responded to customer calls in accordance with an established Service Level Agreement (SLA).
  • Diagnosed, repaired or replaced product failures at customer site.
  • Provided ongoing training to clients regarding POS operations and programming.
  • Managed an appropriate parts inventory by tracking usage and ordering additional parts as needed to maintain customer equipment.
  • Kept detailed records of service calls, mileage and expenses.
Service Technician, 12/2004 - 01/2006
Genpass Service Solutions City, STATE,
  • Diagnosed problems and performed maintenance and repairs on Wincor, Diebold, NCR, Triton, Tranax and other ATMs.
  • Reviewed all aspects of the job upon completion to alleviate equipment failure and prevent callbacks.
  • Interacted with all necessary partners including vendors, upper management and peers to keep cash services functioning for all clients.
  • Consistently met deadlines and on time requirements for all service calls.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Prepared and administered preventative maintenance work orders.
  • Maintained compliance with company standards to perform all maintenance activities.
Service Technician Certificate:: , Expected in 2012
- ,
Jones/NCTI - Online Professional development completed for Service Technician: , Expected in
- ,
GPA: 4.0
Associate of Science: Computer & Electronics Engineering Technology, Expected in 2004
ITT Technical Institute - San Diego, CA
Computer & Electronics Engineering Technology
High School Diploma: , Expected in June 2001
San Pasqual High School - Escondido, CA
Certified Service Technician who has spent over 13 years working in demanding environments. Experience in installation, maintenance, troubleshooting and repair. Customer-focused, hardworking and willing to go the extra mile to complete any task. Looking for a new professional opportunity with room for advancement.
  • Maintenance and repair
  • Troubleshooting ability
  • Customer service
  • Mechanical aptitude
  • Works well independently and with a team
  • Time management
  • Testing and evaluation
  • Certified Jones/NCTI Service Technician
  • Excellent diagnostic skills
  • Quality assurance
  • Service-oriented mindset
  • Attention to detail
  • Equipment installation
ATM, Attention to detail, business correspondence, clerical, hardware upgrades, copying, clients, Customer service, Equipment installation, faxing, file management, inventory, Mechanical, meetings, office, Works, network, policies, POS, programming, quality, Quality assurance, recording, repairs, San, Service Level Agreement, SLA, supervisor, technical support, Technician, telephone, Time management, Troubleshooting, upgrades, video
Additional Information
  • AWARDS: Honor Roll - 5 Quarters, Perfect Attendance - 8 Quarters

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School Attended

  • ITT Technical Institute
  • San Pasqual High School

Job Titles Held:

  • Field Service Technician
  • Mobile Notary and Office Associate
  • Service Technician
  • Field Service Engineer
  • Service Technician


  • Service Technician Certificate:
  • Jones/NCTI - Online Professional development completed for Service Technician
  • Associate of Science
  • High School Diploma

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