Lexmark CS310/CS410/CS510/CX310/CX410/CX510 Series
RDD08 Lenovo Desktop Systems Hardware Service Training
RTD08 Lenovo Notebook Systems Hardware Service Training
IBM XW2001 Low End Brand servers
Field Service Technician04/2011 to 01/2015CompuCom SystemsReston, VA
Duties included but not limited to the following:.
Provided onsite support IT Support on all levels for CompuCom customers such as Target, Home Depot, Wal-Mart, Lowes, Omnicare, Aetna, Cigna, Wells Fargo, US Bank, Long and Foster, State Farm ranging from software, hardware and networking equipment of all levels.
Repaired and maintained a wide range of customer owned equipment from thin clients to network infrastructure equipment including but not limited to Cisco routing and switching equipment, NCR POS equipment, ranging from registers to security tag equipment, telephony equipment both PSTN and VOIP, mobile devices.
Also provided server and client support ranging from deployment of whole enterprise environments such as Windows Server 2003, 2008 and 2012, Windows XP, 7 and 8.1, Active Directory, SCCM and package creation, MS Office 2003-2013 as well as 365 and their support.
Deployed servers and clients using various tools such as Microsoft Deployment Toolkit (MDT), Symantec Ghost, Alitiris Deployment, Acronis Drive Image, Clonezilla and others.
Service Technician05/2008 to 06/2010Electronic SystemsMcLean, VA
Responsible for providing hardware and software support for printers, PCs, laptops, servers, plotters, copiers, multifunction devices and network hardware for ESI customers.
Notable customers include Fairfax County Public Schools, Fairfax County Court System, Northrop Grumman, the Commonwealth of Virginia, Inova Health System, Arlington County Government, and the Fairfax County Government.
Duties inlcude but not limited to IT asset moves, installation of hardware, configuration of servers, installation of racks, monitoring of networks and the nodes on it, creation and running of backups, warranty repair of equipment, including servers, color and monochrome laser printers, color and monochrome inkjet printers, PCs, laptops, servers from all major vendors such as HP, IBM, and Dell.
Installation of software, including operating systems and management clients such as Windows Server 2000, 2003, 2008, Active Directory , Windows XP and Vista, MS Office, Exchange, and various Linux distributions.
Also deployed servers and clients using various tools such as Microsoft Deployment Toolkit (MDT), Symantec Ghost, Alitiris Deployment, Acronis Drive Image, Clonezilla and others.
Field Engineer07/2003 to 02/2008Northrop Grumman CorporationChantilly, VA
Responsibilities included the following: Obtaining service calls from HP and performing maintenance on HP printers, performing warranty and contract support on entire line of HP products which include, HP and Compaq branded PCs, Laser printers,(monochrome and color) Inkjet printers, Dot-Matrix Printers, Laptops, HP and Compaq branded servers and accessories.
Further responsibilities included the tracking and returning of HP parts, driving personal vehicle to customer sites and conferring with HP when problems occur during service.
Also was responsible for printer and copier support at Northrop Grumman facilities as well as external NG customers such as Ericsson, Nortel, Kraft Foods on a variety of printers such as HP, Lexmark, IBM Canon and Xerox.
Was further responsible for hardware and software support, including server and network support for NG external customers.
Was also a Desktop Refresh Technician for the Virginia Information Technology Agency (VITA) refresh project Responsibilities included driving to Virginia government sites, capturing user profiles via Altiris software as well as manually captured old and new serial numbers of IT equipment, data destruction, and exchanging effected equipment from end users.
COMPTIA A+ Certification8/2000
High School Diploma1999Centreville High SchoolClifton, VA
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