Service Supervisor possessing comprehensive knowledge of Cummins Engine trouble shooting and repair, management skills, and financial experience. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.
- Lead safety by example
- Ensure all DOT and safety regulations are followed
- Currently holds a strong relationship with customers
- Pre-registered all employees for future development courses
- Work closely with warranty Administrator to resolve issues
- Schedule all field service technicians for work each day
- Utilize IMS to track engines
- Chose specific trainings for employees based on customer needs
- Experience with QuickServe
- Being proactive with customers
- Skilled with Custom reporting
- Highly skilled with BMS use
- Rapid Serve knowledge
- Proficient with HHP and truck warranty claims
- Use of BI to track finance, warrant claims, and DOT
One of few within CRM to successfully manage DOT hours regulations at one of the worst performing branches. Managed employees to meet DOT regulations by working closely with employees to work as a team to reduce violations.
Successfully managing field service fleet by utilizing technicians, service coordinators, and parts department to work as a team to grow the business and employee satisfaction.
Help assist customer by keeping track on engine life and contacting them when repairs are needed. Being proactive with the customer, contacting them before they contact me for help.
Monitor field service expenditures to ensure all budget targets are being met.
Utilize Custom Reporting to meet AOP goals.
Phoenix, AZ, 08/2013 -
- Holds current Cummins Engine certifications
- Manages field service fleet
- Utilizes BI tool to track DOT, actual warranty, finance, WIP
- Maintain constant customer contact and feedback
Longview, TX, 2007 - 08/2013
- Covered service area for all of Northern Nevada, hold MSHA certifications necessary to perform work at mine site
- Troubleshot and diagnose engines as well as maintained work vehicle and customer vehicles
- Certified in Cummins Insite and proficient with mechanical gauges and multi meters
Mcdonough, GA, 2003 - 2007
- Traveled throughout the western United States overseeing a 3-10 man crew
- Assigned tasks to divide among crew to optimize job performance
- Worked primarily on the mechanic system of the shovel
City, STATE, 1999 - 2003
- Managed store closing operations daily
- Managed scheduling
- Managed auto insurance claims
- Managed customer feedback and questions
- Bank deposits and withdraws
- Billing and quoting customers
- Maintained contact with corporate
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School Attended
- Elko High School
Job Titles Held:
- Field Service Supervisor
- Field Service Technician
- Lead Man Mechanic
- Manager
Degrees
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