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field service supervisor resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Service Supervisor possessing comprehensive knowledge of Cummins Engine trouble shooting and repair, management skills, and financial experience. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.

Highlights
  • Lead safety by example
  • Ensure all DOT and safety regulations are followed
  • Currently holds a strong relationship with customers
  • Pre-registered all employees for future development courses
  • Work closely with warranty Administrator to resolve issues
  • Schedule all field service technicians for work each day
  • Utilize IMS to track engines
  • Chose specific trainings for employees based on customer needs
  • Experience with QuickServe
  • Being proactive with customers
  • Skilled with Custom reporting
  • Highly skilled with BMS use
  • Rapid Serve knowledge
  • Proficient with HHP and truck warranty claims
  • Use of BI to track finance, warrant claims, and DOT
Accomplishments

One of few within CRM to successfully manage DOT hours regulations at one of the worst performing branches. Managed employees to meet DOT regulations by working closely with employees to work as a team to reduce violations.

Successfully managing field service fleet by utilizing technicians, service coordinators, and parts department to work as a team to grow the business and employee satisfaction.

Help assist customer by keeping track on engine life and contacting them when repairs are needed. Being proactive with the customer, contacting them before they contact me for help.

Monitor field service expenditures to ensure all budget targets are being met.

Utilize Custom Reporting to meet AOP goals.

Experience
08/2013 to
Field Service Supervisor Honeywell Phoenix, AZ,
  • Holds current Cummins Engine certifications
  • Manages field service fleet
  • Utilizes BI tool to track DOT, actual warranty, finance, WIP
  • Maintain constant customer contact and feedback
2007 to 08/2013
Field Service Technician Tech Air Longview, TX,
  • Covered service area for all of Northern Nevada, hold MSHA certifications necessary to perform work at mine site
  • Troubleshot and diagnose engines as well as maintained work vehicle and customer vehicles
  • Certified in Cummins Insite and proficient with mechanical gauges and multi meters
2003 to 2007
Lead Man Mechanic Pace Life Sciences Mcdonough, GA,
  • Traveled throughout the western United States overseeing a 3-10 man crew
  • Assigned tasks to divide among crew to optimize job performance
  • Worked primarily on the mechanic system of the shovel
1999 to 2003
Manager Fast Glass City, STATE,
  • Managed store closing operations daily
  • Managed scheduling
  • Managed auto insurance claims
  • Managed customer feedback and questions
  • Bank deposits and withdraws
  • Billing and quoting customers
  • Maintained contact with corporate
Education
Expected in 1993 to to
:
Elko High School - Elko, NV
GPA:

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Resume Overview

School Attended

  • Elko High School

Job Titles Held:

  • Field Service Supervisor
  • Field Service Technician
  • Lead Man Mechanic
  • Manager

Degrees

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