Service Supervisor possessing comprehensive knowledge of Cummins Engine trouble shooting and repair, management skills, and financial experience. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.
One of few within CRM to successfully manage DOT hours regulations at one of the worst performing branches. Managed employees to meet DOT regulations by working closely with employees to work as a team to reduce violations.
Successfully managing field service fleet by utilizing technicians, service coordinators, and parts department to work as a team to grow the business and employee satisfaction.
Help assist customer by keeping track on engine life and contacting them when repairs are needed. Being proactive with the customer, contacting them before they contact me for help.
Monitor field service expenditures to ensure all budget targets are being met.
Utilize Custom Reporting to meet AOP goals.
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