Very Determined, persistent and confident person who strives to be better in all that I do. Great at listening,
understanding and communicating views, opinions and concerns to external, as well as internal customers.
Cross-functional team management
Supervision and training
Calm under pressure
Complex problem solving
WOW! Cable, Internet & PhoneBerea, OhioField Service Supervisor03/2014 to Current
Serve as a mentor to my team members.
Managed a team of up to 17 Field Service Technicians.
Spearheaded company functions
Implemented company programs & committees
Increase and maintained team moral
Managed local Fleet
Hiring as well as separating employees to/from the company
Used to route our technicians with work for the day
Conduct team meetings, Tailgate meetings, All Employee meetings
Maintains various programs (Donlen, Mobi, Fleet reports)
Proficient in Microsoft Office tools
WOW! INTERNET, CABLE & PHONEBerea, OHLead Broadband Technician04/2009 to 03/2014
Installation and repair of cable, phone and internet services.
Preforming quality checks, spot checks, and OJT(On the Job Training) on our in house team.
Handled any type on customer issues until they were resolved completely.
Met many different monthly and quarterly goals.
U.S. CABLE CORPCleveland, OHCable Technician12/2007 to 04/2009
Installed cable television, Internet, and phone for Time Warner.
DIGITAL DISHBroadview Hts., OHSatellite Technician09/2006 to 12/2007
Installation and repair of satellite television for Dish Network.
COLLEGE PREP2002Greater Cleveland Christian School, Middleburg, OH, U.S.A.COLLEGE PREP
Attended many WOW! training seminars: Essentials of Leadership, Getting started as a new leader, Knowing your strengths, I love feedback, Crucial Conversations and Team-building.
Bringing our WOW! family together by planning, organizing and leading our annual all employee picnic.
Implementing and directing ANA (Arm N Arm). Which targets those employees in need who exemplify our cor values by helping them with Food, gas, etc... until their next paycheck.
Implementing new process of fleet vendors picking up/dropping off vehicles when service is needed.
Serving in our ANA program as committee leader.
Currently in a course study program on Team-building
Managing and maintaining our company fleet for the Cleveland Market