field service supervisor resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
More than 14 years of experience in the ATM Management, Problem-solving, computer and networking.
Proven communication abilities both oral and written. Adapts easily to new concepts and
responsibilities. Functions well independently and as team member responds best in fast -
paced high -pressure environment. Results-oriented individual with strong internal and
external customer service skills. Specific areas of expertise
* Customer relations * Project management
Experience
Field service supervisor, 10/2013 - Current Sunnova – Phoenix, AZ,
Travel to client locations to troubleshoot and diagnose ATM
ATM installation and provided maintenance service for ATM
Deinstall ATM
Perform hardware and SW repair and maintenance on ATM.
Maintained ATM operability by performing scheduled routine cleaning and checkups.
Provided ATM status and service reports to management and recommended actions.
Maintained zero past due preventative maintenance calls.
Provided technical support for other employees in the region when available
ATM Technician, 10/2006 - 10/2013 Gardaworld – Fort Wright, KY,
Travel to client locations to troubleshoot and diagnose Automated Teller Machine (ATM) issues .
Assisted in the installation and provided maintenance service for ATM kiosks
Assisted in the deinstall of ATM
Perform hardware and SW repair and maintenance on ATM.
Maintained ATM operability by performing scheduled routine cleaning and checkups.
Provided ATM status and service reports to management and recommended actions.
Maintained zero past due preventative maintenance calls.
Provided technical support for other employees in the region when available
Tech SupportII, 04/2001 - 10/2006 EASTMAN KODAK And Subsidiary QUALEX INC – City, STATE,
Cultivated and maintained relationships with new and existing customers.
Learned and practiced active listening skills.
Handled up to 100 calls per day resolving customer complaints.
Supported field technicians ensuring reduced customer installation time, accurate
installations.
Provided helpdesk support for software applications, operating systems and hardware
issues.
Provided on call support.
Computer System Test Engineer, 04/1999 - 04/2001 NORTEL NETWORK – City, STATE,
Troubleshoot and test to the component level.
Working with Window NT and 2000.
Run systems verification test on the Digital Light Wave and network it to the PC.
Test and debug the software, setup and install new hardware, Upgrade software, and
hardware.
Work closely with management to meet the department goal.
Education
NCSU Raleigh, NC MCSE course: , Expected in 2000 - - , GPA: Status -
* Arab College Amman Jordan: Accounting 1988-1991
* Management training course
* Microsoft Excel course
* Microsoft word course: , Expected in - - , GPA: Status -
Professional Skills:
Experienced in providing onsite and offsite support for generating reports and other details from ATM kiosks Ability to resolve technical issues and repair ATM kiosks Proficient in retrieving and maintaining digital records from central server Ability to handle different responsibilities simultaneously without losing focus on quality and timeline Ability to interact and coordinate efficiently with colleagues and clients
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Resume Overview
School Attended
Job Titles Held:
Field service supervisor
ATM Technician
Tech SupportII
Computer System Test Engineer
Degrees
NCSU Raleigh, NC MCSE course
* Arab College Amman Jordan: Accounting 1988-1991
* Management training course
* Microsoft Excel course
* Microsoft word course