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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable heavy equipment field offers 25 years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.

Have been is management periodically and have turned my technical focus into a Management style, verse with dealing with customers of all backgrounds and needs, have traveled all over the country and continue to all over the state of Indiana, meeting with technicians and customers on site. Work in house to improve safety protocols and work site efficiencies

Skills
  • Workforce management
  • Scheduling jobs
  • Client relationships
  • Managing customer billing
  • Preparing work orders
  • Supplier relations
  • Equipment and tool maintenance
  • Service operations management
  • Team direction
  • Safety planning
  • Troubleshooting
  • Decision-making
  • Underground Mining
  • Diagnostic Procedures
  • Parts Replacement
  • Repair Work
  • Wiring Systems
  • Machinery Testing
  • Safety Processes
  • Scheduled Maintenance
  • Issue Assessments
  • Reporting and Documentation
  • Hand and Power Tools
  • Good Work Ethic
  • Flexible Schedule
  • Critical Thinking
  • Relationship Building
  • Supervision & Leadership
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Active Listening
  • Problem Resolution
  • Customer Service
  • Organizational Skills
  • Maintenance & Repair
  • Training & Development
  • Team Building
  • People Skills
  • First Aid/CPR
  • Team Management
  • PPE Use
  • Reliable & Trustworthy
  • Planning & Organizing
Education and Training
Avon High School Avon, IN Expected in 05/1995 High School Diploma : - GPA :
Lincoln Technical Institute Indianapolis, IN, Expected in : Heavy Truck/Diesel - GPA :
Ivy Tech Community College of Indiana Indianapolis, IN Expected in : Heavy truck/Diesel. Business management - GPA :
Experience
Dhl - Field Service Supervisor
Olympia, WA, 03/2017 - Current
  • Caterpillar Field technician and maintainer for Martin Marietta limestone mine 4 yrs
  • Field service supervisors for Lafayette and South bend IN area 1 year managed 10 field technicians, scheduling and billing
  • Communicated with vendors, upper management and peers.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Coordinated work between team, other departments, subcontractors and customers.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Handled telephone support calls to determine issues and provide solutions.
  • Traveled to several field locations per month to evaluate equipment and performance.
  • Observed field safety protocols to prevent injuries and accidents.
Alta Equipment Group Inc. - Heavy Equipment Field Technician
New York City, NY, 12/2007 - 08/2011
  • Read and interpreted technical details such as schematics, manuals and drawings.
  • Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
  • Disassembled equipment using hand tools and hoists to begin repair work.
  • Worked in shop and at customer locations to handle heavy equipment repair, maintenance and commissioning needs.
  • Focused on repairing equipment and worked on other brands, maintaining strong knowledge of issues and appropriate fixes.
  • Diagnosed problems using testing equipment, technical knowledge and hand instruments.
  • Confirmed safe operation, inspection and preventive maintenance of heavy machinery on job site.
  • Serviced and maintained vehicles and heavy equipment.
  • Maintained operator logs, forms and records in accordance with company policies and DOT regulations.
  • Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.
Southeastern Equipment Company - Field Technician /Shop Foreman
City, STATE, -
  • Managed team of 5 personnel focused in the shop and the field.
  • Carried out most all field service work and managed in shop work flow from the phone,
  • Assisted the service manager with billing and all vendor issues
  • Assisted in the sale of service to new customers
  • Performed all welding needs of the shop and field
  • Focused on safety and efficiency when using tools, equipment and gauges.
  • Trained and mentored employees in procedures and performance improvement strategies.
  • Trained, coached and supported staff members to maximize productivity.
  • Coordinated materials for shop needs and field operations at work sites.
  • Scheduled maintenance and directed repairs on shop machinery and tools.
  • Implemented workplace safety protocols to minimize accidents and incidents.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Trained, developed and counseled employees to develop high performing team.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
  • Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.

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Resume Overview

School Attended

  • Avon High School
  • Lincoln Technical Institute
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Field Service Supervisor
  • Heavy Equipment Field Technician
  • Field Technician /Shop Foreman

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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