Knowledgeable heavy equipment field offers 25 years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.
Have been is management periodically and have turned my technical focus into a Management style, verse with dealing with customers of all backgrounds and needs, have traveled all over the country and continue to all over the state of Indiana, meeting with technicians and customers on site. Work in house to improve safety protocols and work site efficiencies
Skills
Workforce management
Scheduling jobs
Client relationships
Managing customer billing
Preparing work orders
Supplier relations
Equipment and tool maintenance
Service operations management
Team direction
Safety planning
Troubleshooting
Decision-making
Underground Mining
Diagnostic Procedures
Parts Replacement
Repair Work
Wiring Systems
Machinery Testing
Safety Processes
Scheduled Maintenance
Issue Assessments
Reporting and Documentation
Hand and Power Tools
Good Work Ethic
Flexible Schedule
Critical Thinking
Relationship Building
Supervision & Leadership
Conflict Resolution
Friendly, Positive Attitude
Active Listening
Problem Resolution
Customer Service
Organizational Skills
Maintenance & Repair
Training & Development
Team Building
People Skills
First Aid/CPR
Team Management
PPE Use
Reliable & Trustworthy
Planning & Organizing
Education and Training
Avon High SchoolAvon, INExpected in 05/1995 – –High School Diploma: - GPA:
Lincoln Technical InstituteIndianapolis, IN, Expected in – –:Heavy Truck/Diesel - GPA:
Ivy Tech Community College of IndianaIndianapolis, INExpected in – –:Heavy truck/Diesel. Business management - GPA:
Experience
Dhl - Field Service Supervisor Olympia, WA, 03/2017 - Current
Caterpillar Field technician and maintainer for Martin Marietta limestone mine 4 yrs
Field service supervisors for Lafayette and South bend IN area 1 year managed 10 field technicians, scheduling and billing
Communicated with vendors, upper management and peers.
Mentored and trained new employees on processes, flow and safety procedures.
Coordinated work between team, other departments, subcontractors and customers.
Diagnosed and repaired mechanical issues according to industry standards.
Handled telephone support calls to determine issues and provide solutions.
Traveled to several field locations per month to evaluate equipment and performance.
Observed field safety protocols to prevent injuries and accidents.
Alta Equipment Group Inc. - Heavy Equipment Field Technician New York City, NY, 12/2007 - 08/2011
Read and interpreted technical details such as schematics, manuals and drawings.
Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
Disassembled equipment using hand tools and hoists to begin repair work.
Worked in shop and at customer locations to handle heavy equipment repair, maintenance and commissioning needs.
Focused on repairing equipment and worked on other brands, maintaining strong knowledge of issues and appropriate fixes.
Diagnosed problems using testing equipment, technical knowledge and hand instruments.
Confirmed safe operation, inspection and preventive maintenance of heavy machinery on job site.
Serviced and maintained vehicles and heavy equipment.
Maintained operator logs, forms and records in accordance with company policies and DOT regulations.
Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.
Southeastern Equipment Company - Field Technician /Shop Foreman City, STATE, -
Managed team of 5 personnel focused in the shop and the field.
Carried out most all field service work and managed in shop work flow from the phone,
Assisted the service manager with billing and all vendor issues
Assisted in the sale of service to new customers
Performed all welding needs of the shop and field
Focused on safety and efficiency when using tools, equipment and gauges.
Trained and mentored employees in procedures and performance improvement strategies.
Trained, coached and supported staff members to maximize productivity.
Coordinated materials for shop needs and field operations at work sites.
Scheduled maintenance and directed repairs on shop machinery and tools.
Implemented workplace safety protocols to minimize accidents and incidents.
Delegated tasks to multiple employees while maintaining efficient workplace.
Trained, developed and counseled employees to develop high performing team.
Met other supervisors and business leaders to plan and guide workflow and operations.
Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
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