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Field Service Supervisor Resume Example

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FIELD SERVICE SUPERVISOR
Professional Summary

Knowledgable leader and analytical problem-solver with over 5 years of experience successfully managing front-line operations. Experienced in OSHA demonstrating safety management and performance optimization skills. Dependable, hardworking with a dedication to continuous process improvements. Results-oriented with a history of achieving [Result] through [Process]. Known for strong leadership and mentoring skills.

Accomplishments
  • Earned the “[Award Name]” Award in [Year] for [Accomplishment].
  • Promoted to [Job Title] after [Number] years with the company.
Skills
  • Employee training
  • Creating estimates
  • Customer billing management
  • Customer service management
  • Tool and equipment maintenance
  • Safety meetings
  • Employee scheduling
  • Managing service operations
  • Technical Support
  • Coordinating promotional events/projects
  • Staff Management
  • Verbal and written communication
  • Detail-oriented
  • Strategic planning and Coordination
  • Supervision
  • Processes and Procedures
  • Business administration
  • Team Building
  • Training, development and mentoring
  • Leadership
  • Operations management
  • Inventory oversight
  • [Software] experience
  • Sales and marketing
  • Business planning
  • Relationship-Building
Work History
Field Service Supervisor, 03/2015 to Current
Dish Network – Katy, TX
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Organized ongoing maintenance schedules to boost system performance.
  • Assessed employee work and improved performance with [Type] and [Type] approaches.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Oversaw team of [Number] professionals resolving [Issues], [Issues] and [Issues].
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
  • Installed and provided technical support for [Equipment type] equipment.
  • Reduced time to complete service calls by [Number]% through [Process].
  • Lead process improvement initiatives to reduce service costs.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Checked safety practices and integrity of PPE.
  • Monitored work performance and quality to maintain standards.
  • Led team of up to [Number] service technicians in all field activities.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime [Number]%.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Conducted training, licensing and vehicle inspections for new/current employees.
  • Worked frequently with [Type] systems to complete knowledgeable inspections and skilled repairs.
  • Implemented scheduled maintenance, retooling production status sheets and driving [Number] tasks to achieve scheduling effectiveness.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Contributed to development, implementation and execution of maintenance programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion.
  • Communicate with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Applied performance data to evaluate and improve operations, target current business conditions and needs.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Evaluated employee performance on yearly basis and conveyed constructive feedback to improve skills.
Merchandiser, 06/2010 to 03/2014
Home Depot – Camarillo, CA
  • Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Worked with managers and advertising directors to optimize promotions.
  • Rotated manufacturer products as needed.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Educated employees on new merchandise during seasonal workshops.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Unloaded arriving product stock and moved to store display areas.
  • Organized store merchandise racks by size, style and color.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Verified products appeared at correct locations in proper quantities.
  • Traveled to multiple locations implemented, monitored products for display and assisted buyers with merchandise selection.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Completed stock orders and managed inventory levels.
  • Certified on lift equipment and other heavy machinery.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
Tobacco Cashier, 01/2009 to 03/2010
Sam's Club – Oxnard, CA
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Provided expertise on products, answering questions, and redirecting objections to highlight positive aspects.
  • Verified over $[Amount] of cash and credit payments daily.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Prepared and submitted end-of-shift reports using [Software].
Education
GED: 06/2007
Oxnard Adult Education - Oxnard, CA
BBA: Business Administration And ManagementSanta Barbara Business College - Ventura - Ventura, CA
Certifications
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
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Resume Overview

Companies Worked For:

  • Dish Network
  • Home Depot
  • Sam's Club

School Attended

  • Oxnard Adult Education
  • Santa Barbara Business College - Ventura

Job Titles Held:

  • Field Service Supervisor
  • Merchandiser
  • Tobacco Cashier

Degrees

  • GED : 06/2007
    BBA : Business Administration And Management

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