Field Service Supervisor Resume Example
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FIELD SERVICE SUPERVISOR
Professional Summary
Knowledgable leader and analytical problem-solver with over 5 years of experience successfully managing front-line operations. Experienced in OSHA demonstrating safety management and performance optimization skills. Dependable, hardworking with a dedication to continuous process improvements. Results-oriented with a history of achieving [Result] through [Process]. Known for strong leadership and mentoring skills.
Accomplishments
- Earned the “[Award Name]” Award in [Year] for [Accomplishment].
- Promoted to [Job Title] after [Number] years with the company.
Skills
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Work History
Field Service Supervisor, 03/2015 to Current
Honeywell – Columbia , MD
Honeywell – Columbia , MD
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Organized ongoing maintenance schedules to boost system performance.
- Assessed employee work and improved performance with [Type] and [Type] approaches.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Oversaw team of [Number] professionals resolving [Issues], [Issues] and [Issues].
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Installed and provided technical support for [Equipment type] equipment.
- Reduced time to complete service calls by [Number]% through [Process].
- Lead process improvement initiatives to reduce service costs.
- Facilitated communication between office personnel, subcontractors and customers.
- Checked safety practices and integrity of PPE.
- Monitored work performance and quality to maintain standards.
- Led team of up to [Number] service technicians in all field activities.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime [Number]%.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Conducted training, licensing and vehicle inspections for new/current employees.
- Worked frequently with [Type] systems to complete knowledgeable inspections and skilled repairs.
- Implemented scheduled maintenance, retooling production status sheets and driving [Number] tasks to achieve scheduling effectiveness.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Contributed to development, implementation and execution of maintenance programs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Communicate with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers on promotions to enhance sales.
- Applied performance data to evaluate and improve operations, target current business conditions and needs.
- Directed training and retraining of employees to boost performance and enhance business results.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Evaluated employee performance on yearly basis and conveyed constructive feedback to improve skills.
Merchandiser, 06/2010 to 03/2014
Frito-Lay North America – Milwaukee , WI
Frito-Lay North America – Milwaukee , WI
- Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Worked with managers and advertising directors to optimize promotions.
- Rotated manufacturer products as needed.
- Answered customer questions regarding store merchandise, department information and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Educated employees on new merchandise during seasonal workshops.
- Conferred with store managers to obtain information about customer needs and preferences.
- Unloaded arriving product stock and moved to store display areas.
- Organized store merchandise racks by size, style and color.
- Inspected merchandise for quality and arranged proper display location on floor.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Verified products appeared at correct locations in proper quantities.
- Traveled to multiple locations implemented, monitored products for display and assisted buyers with merchandise selection.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Completed stock orders and managed inventory levels.
- Certified on lift equipment and other heavy machinery.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
Tobacco Cashier, 01/2009 to 03/2010
Dierbergs – Florissant , MO
Dierbergs – Florissant , MO
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Served needs of more than [Number] customers in busy [Type] environment.
- Provided expertise on products, answering questions, and redirecting objections to highlight positive aspects.
- Verified over $[Amount] of cash and credit payments daily.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly and accurately counted drawers at start and end of each shift.
- Used POS system to enter orders, process payments, and issue receipts.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues.
- Assisted customers with locating and choosing merchandise in any store department.
- Conducted inventory counts by adding each item in stock and documenting in [System].
- Prepared and submitted end-of-shift reports using [Software].
Education
GED: 06/2007
Oxnard Adult Education - City
Oxnard Adult Education - City
BBA: Business Administration And ManagementSanta Barbara Business College - Ventura - City, State
Certifications
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
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Resume Overview
School Attended
- Oxnard Adult Education
- Santa Barbara Business College - Ventura
Job Titles Held:
- Field Service Supervisor
- Merchandiser
- Tobacco Cashier
Degrees
- GED : 06/2007
BBA : Business Administration And Management
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